[Edited]: 7sultans Casino - Not happy with their support

[Marek]

I warn against 7Sultans Casino. They send me FreeSpins bonus which i have wager, then they ordered me to make 25 euro deposit before i can make first withdrawal. After 6 days money were returned to my account balance. There was no information from them about it and if i had not checked, i would not know that. Chat support said i have to send documents and they verify them in maximum 48 hours. After 2 days chat said i have to wait next 48 hours. It repeated allready four times, and they are more and more rudimentary. One of support guys suggested to me that i have sclerosis. At chat they use such aphrases as : " You do not remember ? " or " I told you that yesterday".

I will inform you how this case will finish. For now i am waiting for my money over 10 days and am not sure will i get them back.

 

[cocopop3011]

I warn against 7Sultans Casino. They send me FreeSpins bonus which i have wager, then they ordered me to make 25 euro deposit before i can make first withdrawal. After 6 days money were returned to my account balance. There was no information from them about it and if i had not checked, i would not know that. Chat support said i have to send documents and they verify them in maximum 48 hours. After 2 days chat said i have to wait next 48 hours. It repeated allready four times, and they are more and more rudimentary. One of support guys suggested to me that i have sclerosis. At chat they use such aphrases as : " You do not remember ? " or " I told you that yesterday".

 

I will inform you how this case will finish. For now i am waiting for my money over 10 days and am not sure will i get them back.

 

 

 

Having to make a deposit before a first withdrawal which was won from a freebie is not out of the ordinary, neither is having to very your identity. So has your account actually be verified yet?

[ValDes]

I warn against 7Sultans Casino. They send me FreeSpins bonus which i have wager, then they ordered me to make 25 euro deposit before i can make first withdrawal. After 6 days money were returned to my account balance. There was no information from them about it and if i had not checked, i would not know that. Chat support said i have to send documents and they verify them in maximum 48 hours. After 2 days chat said i have to wait next 48 hours. It repeated allready four times, and they are more and more rudimentary. One of support guys suggested to me that i have sclerosis. At chat they use such aphrases as : " You do not remember ? " or " I told you that yesterday".

 

I will inform you how this case will finish. For now i am waiting for my money over 10 days and am not sure will i get them back.

 

 

 

Hello there and welcome to AskGamblers. 

 

First of all, keep in mind that your forum topic title has been edited accordingly . Make sure to avoid using such offensive epithets from now on or you risk being given an official forum warning.

 

As for your issue... I can see only words so far and zero solid information and proofs to back up your statements. Please make sure to read carefully all the relevant casino and bonus terms, that's essential for having a trouble free experience with any online casino.