Eurogrand.com Website won't display properly on my Pc's.

[beattitude4cash]

Hello I am experiencing ongoing difficulties being able to properly view EuroGrand's website from both Google Chrome and Internet Explorer 11. Here are the details of the results i receive When I visit Eurogrand page -- I am able to logon without any problems but below the menu bar as shown in the screenshot I have attached here is no menu selection of your games or promotional offers, therefore I cannot Opt-In for any bonus offers that are on Eurogrand's website after I received them from my E-Mail. I have tried to clear the cache and cookies in my brower and restarted my Windows 7 Professional 64bit desktop PC, but to no avail. I have also tried visiting Eurogrand's website on my second computer that has Windows 7 64 bit installed, and I even tried to access the site on my Windows 7 Starter notebook and the results are exactly the same. This has been happening for the last two months  Is there any suggestions you could offer someone could offer me to resolve this problem, so I will be able  Opt-In for any bonus offers without any foul ups? The software version of Eurogrand's casino service works fine on all my PC's without any problems and everything displays properly. I have installed the latest version of Adobe flash player and the games play fine on the software download but this particular website refuses to display the page properly on Chrome, Internet Explorer 11, and Opera. Thanks in advance for any suggestions. 

[Afi4wins]

I had similar issues when I was using Windows 8, but for another casino, not Eurogrand. I found the solution to those issues, so this may help with yours too...

 

Firstly, download the freeware Driver Booster v4.2 directly from IObit website (other websites may have additional 'unwanted software' that would be downloaded as well). Have it installed and let it run automatically. There'll probably be lots of outdated drivers that may need updating, so click on the 'Update' or 'Fix All' button and wait for completion. This may take a while, depending on how many drivers need to be updated.

 

Once done, reboot your computer and try running Eurogrand again. You may even need to uninstall then reinstall Eurogrand again. For a complete and safe uninstall, to allow a clean fresh install, use IObit's Uninstaller freeware, also from the same website. It removes all hidden files, hot keys and hidden caches that other uninstall program usually fail to remove! 

 

Let us know how everything goes. 

[beattitude4cash]

Thanks for your suggestion, I downloaded Driver Booster 4.2 and installed all the outdated drivers, but unfortunately  I'm still having the same results with the website.  

[Afi4wins]

Thanks for your suggestion, I downloaded Driver Booster 4.2 and installed all the outdated drivers, but unfortunately  I'm still having the same results with the website.  

 

Have you tried uninstalling Eurogrand from your pc, then reinstalling it again? 

 

Eurogrand is running normally on my side, but I've been having some other issues with another Playtech casino, which I think has something to do with the casino's website. Try asking for assistance from Eurogrand's Support team via email. Maybe they have an on-going technical problem, or something. 

[beattitude4cash]

I uninstalled my software but when I clicked on the Download link, nothing happened. I did converse with tech support several times but unfortunately they had no problems accessing their website from their end. Do you have any more suggestions that may solve the problem for me?

[Afi4wins]

I uninstalled my software but when I clicked on the Download link, nothing happened. I did converse with tech support several times but unfortunately they had no problems accessing their website from their end. Do you have any more suggestions that may solve the problem for me?

 

Oh-oh! I had a similar problem too with a few other Playtech casinos before...it turned out that my country had become a restricted country and could no longer access the casino! Maybe your country is in that process too now...but the casino support should have informed you that when you enquired with them, which they didn't.

 

I had the same problem a few months ago with Winner Club Casino, which turned out that the casino was closing down. One more Playtech casino down the drain for me.

 

Okay, have you tried opening the cashier, either from the downloaded version or from their online website? If you cannot open the cashier...then a restriction is in play. If you can open it, then you should be able to download the software too, unless there's a technical problem on their side. Have to try one one thing at a time I'm afraid...no easy solution to such things. 

[beattitude4cash]

I am able to logon to eurogrand via their website, I did inquire about a possible ISP regional block from my country and  this was the response I received from Eurogrand regarding possible restriction from Canadian access..

 Hello Jonathan, 

Thank you for your response.We don't have any similar reported issues from other customers from Canada and if there will be changes regarding access, customers will be informed.
In addition, please make sure that you are using the latest flash version.

An update I do have on this issue is that when I requested my neighbor to visit the website to see if he is experiencing the same issue and he gets the same black screen below the menu bar, and nothing appears when he clicks on the slots menu so this is somewhat of a relief to know that It is not a specific issue with my PC. Hopefully I can fix this soon. Thanks again

[Afi4wins]

Then I'm almost 99% sure that it is due to your local ISP blockage, my friend...just as my local ISP is blocked from accessing 90% of Playtech casinos, including all RTG, most Rival, most MG and other casinos too. 

 

Nothing you can do about that I'm afraid. You may be able to access the casino by using 'Hola' VPN service, but the casino would not allow your account to be activated using any VPN provider. 

[beattitude4cash]

A strange incident indeed, because I have full error free access to all of my other Playetch, RTG and microgaming websites without any access problems and have withdrawn money from them without any troubles. Thanks again for your information, though.

[Afi4wins]

A strange incident indeed, because I have full error free access to all of my other Playetch, RTG and microgaming websites without any access problems and have withdrawn money from them without any troubles. Thanks again for your information, though.

 

You're welcome mate. 

 

This ISP blockage thing is like a disease...it takes time to bring the illness...and in your case, the illness is only just beginning! Soon, more and more casinos would be blocked off...but I hope not, for your sake. 

[MacdoniS]

Or if that suggestion of Afi didn't work try to contact their technical department? They will provide you the information you needed like lack of this updated driver or your internet service provider? I hope it gets well for you mate. 

[beattitude4cash]

I Discussed the matter again with their chat representative, and they checked if my I.P. address was on their blocked access list, which it wasn't so I sent them a screenshot of what I am receiving and they would update my on the matter by Email. Anyhow, thanks to you all for your assistance on the matter.