[Resolved:] Galaxy pig casino bonus confusion

[videoslotheaven]

Can someone here contact the casino for me and try to help? I tried resubmitting my complaint.

[videoslotheaven]

They contacted me now saying my payment will be prossesed tomorrow morning at the latest.

[cocopop3011]

Can someone here contact the casino for me and try to help? I tried resubmitting my complaint.

 

 

They contacted me now saying my payment will be prossesed tomorrow morning at the latest.

 

Okay so let's see if they live up to their promise this time.

 

Your complaint needs lots of detail so write everything you can that you think will help get the complaint resolved.

[ValDes]

Can someone here contact the casino for me and try to help? I tried resubmitting my complaint.

 

They contacted me now saying my payment will be prossesed tomorrow morning at the latest.

 

You have been requested to provide additional information to the AskGamblers Complaints Team before they could accept and process your complaint. Please make sure to comply with their recommendations and time frames. 

[videoslotheaven]

It says i have reacived a new private note regarding it but i dont see any messages in my profile.

[ValDes]

It says i have reacived a new private note regarding it but i dont see any messages in my profile.

 

You should check your email inbox for all the mails sent by our complaints system. 

 

Let me know in case you need further assistance. 

[cocopop3011]

It says i have reacived a new private note regarding it but i dont see any messages in my profile.

 

As your proceeding with the complaint does this mean the casino didn't process the withdrawal this morning as promised?

[videoslotheaven]

No they didd not prossess my withdrawal. I asked chat again and they said he assumed they would prosses today. But still no money..

 

I will upload the requested screenshots to askgamblers later today at work now.

[cocopop3011]

No they didd not prossess my withdrawal. I asked chat again and they said he assumed they would prosses today. But still no money..

 

I will upload the requested screenshots to askgamblers later today at work now.

 

Okay make sure you get that complaint in, remember lots of details so you don't risk it getting rejected.

[videoslotheaven]

I sent the screenshot, but 5 minutes after i sent they said that they wanted my banking details, to send the money via this method instead. If possible can you hold my complaint to see if they keep their word this time?

[ValDes]

I sent the screenshot, but 5 minutes after i sent they said that they wanted my banking details, to send the money via this method instead. If possible can you hold my complaint to see if they keep their word this time?

 

Please contact our support team via our live chat /the fastest option/ and ask them to postpone the case for the moment. 

[videoslotheaven]

They sent the money via bank so I guess I'll update you when it arrives

Edited January 26, 2017 by cocopop3011
Edited

[cocopop3011]

They sent the money via bank so I guess I'll update you when it arrives

 

I had to edit your post and it was showing an error and a link. But its great to hear it's finally be sent! So I guess I can congrats on your winnings now! 

[hajnrih]

Maybe sent maybe not, don't get your hopes up yet. Knew it was a junk casino the first time I played there, that's why I never deposited again

[Afi4wins]

Maybe sent maybe not, don't get your hopes up yet. Knew it was a junk casino the first time I played there, that's why I never deposited again

 

For me, the name 'pig' was enough to put me off right from the beginning!!! 

[ValDes]

They sent the money via bank so I guess I'll update you when it arrives

 

Yeah, strange things start to happen once a complaint goes live in AGCCS...

 

https://www.askgamblers.com/casino-complaints/delayd-payment-of-3200-euros

[videoslotheaven]

Thank you so much askgamblers and valdees. Also thanks to galaxy pig fore sorting this and even throwing in some compensation.

 

Money arrived today :-) so now i am going to spend thats cash on buying a top modell tv i have been drowling over :-)

[ValDes]

Thank you so much askgamblers and valdees. Also thanks to galaxy pig fore sorting this and even throwing in some compensation.

 

Money arrived today :-) so now i am going to spend thats cash on buying a top modell tv i have been drowling over :-)

 

Thanks mate, glad your issue is now resolved.  

 

And yeah, what a better way to start your weekend with a hefty sum which has just arrived in your bank account and it's ready to be spent!  

[hajnrih]

Thank you so much askgamblers and valdees. Also thanks to galaxy pig fore sorting this and even throwing in some compensation.

 

Money arrived today :-) so now i am going to spend thats cash on buying a top modell tv i have been drowling over :-)

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