NEVER PLAY ON MONOPOLY CASINO

[Jayden11]

NEVER PLAY ON Monopoly CASINO they have closed my account for self exclusion on another website and not refunding my deposits I would off only found out due to me getting in touch about a game not working Was still letting me deposit absolutely CON ARTISTS

[cocopop3011]

NEVER PLAY ON Monopoly CASINO they have closed my account for self exclusion on another website and not refunding my deposits I would off only found out due to me getting in touch about a game not working Was still letting me deposit absolutely CON ARTISTS

 

Hi Jayden

 

I understand you are frustrated but let's calm down and give us a bit more information about what exactly has happened so we could offer some advise.

 

I've also deleted your second thread on this matter, just the one will do.

[Jayden11]

They have closed my account due to a self exclusion on a completely different site on there network but I only found out as a game was not working so I went on live chat they have refused to give me my deposits back saying it's in the terms and conditions should of never taken my money from me if that was the case.

[Afi4wins]

They have closed my account due to a self exclusion on a completely different site on there network but I only found out as a game was not working so I went on live chat they have refused to give me my deposits back saying it's in the terms and conditions should of never taken my money from me if that was the case.

 

Looks like yet another case of an innocent player getting caught by the 'self-exclusion' clause. 

Guess there will be plenty more of such cases coming in the future.

 

Don't really know how to put a stop to this...but I can try one thing here though...

 

To all players that have made a self-exclusion at any casinos...

please undo that quickly and request for account closure instead! 

Alternatively, undo the self-exclusion but leave the account dormant...

without having any balance in the account, to avoid services charges!

[Toplivecasinos]

It happened to me once since I'm just new on playing. Casino just banned me because of self-exclusion which I didn't even know. Those casino are just stealing our hard earned money that were hoping to make it bigger in casino.

[joeduffy72]

I also opened an account with Monopoly Casino after relapsing due to dealing with major life stresses, my mother being diagnosed with terminal cancer and myself being diagnosed with stress, anxiety and depression.

 

Monopoly Casino never cancelled my account and continued to let me carry on throwing my money compulsively away - until I asked them why they were still allowing me to play when I was self excluded from their Starspins site and should have been self excluded from this one too.

 

Their response was that my previous account had the name Joe instead of Joseph and that I was not self excluded but that my account had been closed instead.

 

The conversation record from Starspins actually mentions self exclusion.

As it is Monopoly Casino are refusing to acknowledge any concern and I will have to raise it with the next complaint level..

 

While in this recent relapse Mania I also opened an account with SpinandWin who then closed my account with money in and refused to refund any deposits etc as my previous Daub Alderney Casino accounts were in the name Joe rather Joseph and with Paypal rather than Visa Debit - all address, email, name and dates of birth were all the same of course.

 

 

Mirror Bingo/Casino then suspended by account but when I queried why they allowed me to open one they had no response even they they had closed it!

[magicman]

I opened a new account with Monopoly Casino last night deposited £250 via paypal and played for an hour or two on various games got my balance up to £3000 and withdrew via paypal.

I tried logging in this morning and they have closed my account, i'm waiting to find out what's going on.

[Afi4wins]

Oh gees! More and more players are getting caught out at this Monopoly Casino! 

 

New players...intending players...take note please! 

[cocopop3011]

I opened a new account with Monopoly Casino last night deposited £250 via paypal and played for an hour or two on various games got my balance up to £3000 and withdrew via paypal.

I tried logging in this morning and they have closed my account, i'm waiting to find out what's going on.

 

My reply (even before I read Afi;s) was going to be Oh Gees!!!! 

 

Did you take a bonus magicman?

[Alinutza01]

I have big issue with monopoly casino and now they close my account with a self exclude reason. I can make a complain here? They cause me serrious problem with the info from one big bet spin Worth 50 pounds

[cocopop3011]

I have big issue with monopoly casino and now they close my account with a self exclude reason. I can make a complain here? They cause me serrious problem with the info from one big bet spin Worth 50 pounds

 

I'm afraid we don't have Monopoly Casino so you won't be able to submit a complaint. What happened exactly?

[Alinutza01]

I was playng on one game on big bet 50 pounds spin and i took the feature. On the info from the game was write there that the expanding wild persist on the screen to the last game. And i took the expamding wilds on reel 2 and he expand the first 3 reels and afyer that spin he dissapear and another one i catch on reel 4..and expand on 4 and 5 reel. So IT was like wild screen but they dissapear. I read very good the info from the game amd everywhere is write that they persist on the screen

. From that point i start to speak with them on chat because IT cause me serrious problem and they say yes You are right. Pls let us to pass to tehniqual teem and we will rewiew the game and we will give You amswer in max 72 h. Afyer 24 h off course they answer and they said yes You took the expanding wilds but because You was in free spins the wild did not persist. So everything was ok You didn't lose any money. And i reply them that im not happy with the answer because nowhere in that info game on big bet 50 pounds dont write that If u catch the free spins on game the wild did not persist. Exactly that why i played on 50 pounds to catch the future to have chances for a wild screen

I told them that it cause me serrious problem and i want to sue morrale damage because they give me wrong info on golden chief slot and make to play on 50 pounds Bet to catch the persisten expanding wild. And they reply to me that im right the expanding wild persist but as i was in the free spins that is not avaible. And because they concern with my email and Because i want to sue them on moralle damage they let me know that they close my account on them and all the casinos who work with them. When i tried to enter again appears me blocked for self exclude. I still think that i lose a lot money because of this info game is a lie and i dont need to bet 50 pounds per spin to discover that is different. What can i do?

[Piper89]

5 words you used which raised their hackles were (it caused me serious problems) I am a member of this casino and there sister sites any time I have been on live chat they always ask if I'm having issues with gambling ETC I suspect this is why your account has been closed which will include all Gameses sites just be aware of that.

These sites have some poor reviews all over the place I can honestly say I've had no issues what so ever.

Good luck

[cocopop3011]

I was playng on one game on big bet 50 pounds spin and i took the feature. On the info from the game was write there that the expanding wild persist on the screen to the last game. And i took the expamding wilds on reel 2 and he expand the first 3 reels and afyer that spin he dissapear and another one i catch on reel 4..and expand on 4 and 5 reel. So IT was like wild screen but they dissapear. I read very good the info from the game amd everywhere is write that they persist on the screen

. From that point i start to speak with them on chat because IT cause me serrious problem and they say yes You are right. Pls let us to pass to tehniqual teem and we will rewiew the game and we will give You amswer in max 72 h. Afyer 24 h off course they answer and they said yes You took the expanding wilds but because You was in free spins the wild did not persist. So everything was ok You didn't lose any money. And i reply them that im not happy with the answer because nowhere in that info game on big bet 50 pounds dont write that If u catch the free spins on game the wild did not persist. Exactly that why i played on 50 pounds to catch the future to have chances for a wild screen

I told them that it cause me serrious problem and i want to sue morrale damage because they give me wrong info on golden chief slot and make to play on 50 pounds Bet to catch the persisten expanding wild. And they reply to me that im right the expanding wild persist but as i was in the free spins that is not avaible. And because they concern with my email and Because i want to sue them on moralle damage they let me know that they close my account on them and all the casinos who work with them. When i tried to enter again appears me blocked for self exclude. I still think that i lose a lot money because of this info game is a lie and i dont need to bet 50 pounds per spin to discover that is different. What can i do?

 

What is the name of the game so we can look at the paytable and rules? If support are right about being in free spins mode then there is nothing you can do...tell us the game and we'll see if we can figure out if you actually have a case first.

[Alinutza01]

Golden chief slot. I was on free spins but in the big bet game Worth 50 pounds. Nowhere in that game is write that in free spins the wild did not persist

[cocopop3011]

Golden chief slot. I was on free spins but in the big bet game Worth 50 pounds. Nowhere in that game is write that in free spins the wild did not persist

 

The game isn't available to play on AG so I can't get the rules of the game up to check. Have you asked the casino to take the issue up with Barcrest?

[Alinutza01]

Exactly that why i told them that i feal cheated. Because they write on info that the wild persist on big bet game. But they close my account and i didn't speak with them anymore.

[GPro]

Thanks for the tip!

[VFerrari]

Very useful to know. Thank you all for sharing your experiences!

[agita24]

What kind of site is this? i spend more than 300 pounds and nothing ...Was playing pixies of the forest 1.69 per spin in free spins 9 £ all the time than i played for 2 pounds davinchi diamonds and again nothing at all ..In the end i was so mad that i just played for 30 pence city monopoly ,spend 40 pounds together and in free spins won 2£ thanks a lot ...Guys dont play here !!!!!!!!!

[Robscaff88]

Really really bad returns......

When opening an account i always only deposit small sums to get a feel for the site. I played 1 game (rainbow riches freespins) which i play on other sites regularly. In £100 and over 1000 spins i only won more than my stake a few dozen times. I worked out my return rate was around the %40 mark and got 0 freespin features, I decided to query the livechat team and voiced my concerns, they didnt seem shocked about the poor returns or bothered about my decision to close the account and were more bothered about asking if i was in control of my gambling (obviously to try and get me to self exclude as mentioned by many others.) Glad i only lost a small amoun5 and wont be returning to this site