EveryMatrix sued for not paying excluded player!

[raverbabe]

I saw this on another forum, not sure if it has been discussed here as yet but I haven't seen it mentioned and feel it is surely of interest to all players here.

 

So, a player who signed up at an EveryMatrix casino around 18 months deposited and went on to win £625 before requesting a withdrawal which was subsequently declined on the basis that the player had previously excluded from a seperate site within the EveryMatrix group. The player argued with the casino that they were unaware the other casino was part of the same group and that it was unfair for their deposit and bets to be accepted if they never had any chance of winning.

 

Now I hear of this situation coming up a ***** of a lot these days, especially with respect to EveryMatrix because of their policy of only performing KYC once a player requests a withdrawal. On this particular occasion the player refused to accept the casino's reasoning that it was impossible to verify all players upon signup and begun a claim with the county courts here in the UK, eventually obtaining a judgement against the casino for the full £625 plus legal costs.

 

If you have had winnings denied by an EveryMatrix casino due to self excluding from a different casino within their group, will you be considering having another go at claiming what you believe you are owed by the company as a result of this judgement? This surely sets a huge precedent for players in the future and might well cause many casinos to start verifying players before they can start to play, at least here in the UK?

 

[helenakp]

Yes i have read this on another site,the player has been paid finally 

[hajnrih]

He should be paid and it's sad that he had to take this matter to court to get his winnings. That's why I don't self exclude from casinos I just ask them to close my account permanently. If you self exclude that means you have a gambling problem, so don't do it. 

[Raptordinos]

I had already read similar cases to this one here on AG complains, and the company involved it has always been EveryMatrix; so as hajnrih, I never self exlude from casinos, less from EveryMatrix ones since many of my favorite casinos use its services.

[ValDes]

Ouch, it seems that UKGC should apply some changed to their Self-Exclusion guidelines then if they want to be in full compliance with the court orders and avoid being flooded with similar complaints...  

 

Can I get my money back if I gamble after I have self-excluded?

[raverbabe]

I believe that particular page on the UKGC site applies primarily to players who manage to play at the same casino they previously self excluded from. It's a bit more complicated in the case of a player having winnings confiscated at a different casino which they weren't aware belonged to the same operator. All the same, that page is wholly inadequate I would say.

[freeway]

If you self exclude that means you have a gambling problem, so don't do it.

 

Yes you right, If have no gambling problems, best dont use self exclude. 

[raverbabe]

I think some casinos should maybe do more to make players aware that by using the self exclusion option they are flagging themselves as a problem gambler as the comment that "players self-exclude for all sorts of reasons" on this page just goes to show there are many who don't totally understand what they are getting themselves into. I also have never used the self-exclusion feature and probably never will, I don't fancy getting into one of these knots in the future!