Action against Smart Live

[Themun]

Hi all,

I know its small compared to some but that obviously shouldn't be the point but I am owed a withdrawal from June of £200.

I saw on here about the complaints a while ago and contacted live chat to see what SLG had to say, they fobbed me off even after i accused them of being un-liquid (yh probably not a word but you get me) I did keep a log of this too, they were rude and abruptly ended more than one live chat.

I am now at the point of trying to get my money back like everyone else and have seen their new 'homepage'...

I am honestly skeptical about putting in my bank details to a company that cant even spell 'whitdraw' on the request form as I also don't want to get into further fraud with the company. I would like to know how best to proceed as obviously I would like as much of the money back as possible!!

[Blackjack69]

Nothing from ActionFraud yet - think my claim went in first, 3 weeks ago - they guaranteed a response within 4 weeks so hopefully something in the next 7 days, will update here when / if it happens. After the failure of IBAS / UKGC / Companies House, am getting rather desperate..

 

Ryan

[spyrosc2]

Hi all,

I know its small compared to some but that obviously shouldn't be the point but I am owed a withdrawal from June of £200.

I saw on here about the complaints a while ago and contacted live chat to see what SLG had to say, they fobbed me off even after i accused them of being un-liquid (yh probably not a word but you get me) I did keep a log of this too, they were rude and abruptly ended more than one live chat.

I am now at the point of trying to get my money back like everyone else and have seen their new 'homepage'...

I am honestly skeptical about putting in my bank details to a company that cant even spell 'whitdraw' on the request form as I also don't want to get into further fraud with the company. I would like to know how best to proceed as obviously I would like as much of the money back as possible!!

 

Tbh, i am also skeptical about giving them my bank details. Also, don't know how they would be able to proceed with online payments without the need of IBAN number

[DaveKumar]

Hi all,

I know its small compared to some but that obviously shouldn't be the point but I am owed a withdrawal from June of £200.

I saw on here about the complaints a while ago and contacted live chat to see what SLG had to say, they fobbed me off even after i accused them of being un-liquid (yh probably not a word but you get me) I did keep a log of this too, they were rude and abruptly ended more than one live chat.

I am now at the point of trying to get my money back like everyone else and have seen their new 'homepage'...

I am honestly skeptical about putting in my bank details to a company that cant even spell 'whitdraw' on the request form as I also don't want to get into further fraud with the company. I would like to know how best to proceed as obviously I would like as much of the money back as possible!!

Hi, I am also skeptical and everyone who has filled that in so far has received nothing back, not even an email. I suggest contacting Action Fraud here with your evidence. The more evidence they have, the better chance of achieving our goal. Good luck.

[DaveKumar]

Nothing from ActionFraud yet - think my claim went in first, 3 weeks ago - they guaranteed a response within 4 weeks so hopefully something in the next 7 days, will update here when / if it happens. After the failure of IBAS / UKGC / Companies House, am getting rather desperate..

 

Ryan

Companies House haven't failed - they've suspended the striking off. They just need the evidence to suspend it for a longer period.

 

Action Fraud may take a little longer considering all the different people contacting them. But, when I contacted them about a different issue in the past, they got back to me towards the end or slightly after that 4 week time period...

[Awena]

Hello and welcome to AskGamblers !

 

I see you in a large number and no matter this 'issue' with SmartLive I am glad to see you here.

 

I am so sorry to hear you were active in this above average casino, now obviously rouge.

 

I actually did my personal research and I can claim my opinion now.

 

You deal with highly educated brains, altogether active in 7 languages    but ain't smart 'azzzezz' there because you know you might ended up in the jail...

 

I hope someone is about take over SmartLive and we might see new management and new casino.

 

I see lack of answers from official parties and I must say I am very disappointed and will e-mail them as I have a quite few questions myself.

 

Good luck and let's hope thing will work out for ya'll * 

 

[lacoste00]

I have been a smart live player for a couple of years, at first I thought they were great, quick withdrawal times etc (faster than the other casino I used anyway).

 

Last 6 months or so really went down hill, they rang me to say I'm now a VIP member, then rang back straight after to say they were not going to honour VIP status as I've withdrawn a lot of money from them the last months (£5000 ish) and they made an error.

 

Next when I was playing online roulette, my number would spin in I'd for example win £180 and it would come up "winner".. Then the funds wouldn't go into my pot. Every time I had to contact smart live to get this money. (I screenshot everytime I won and took the times down so I can prove this to them).. Shortly after my account was suspended and I was being dealt with by another department LEGAL DEPARTMENT.

 

Now I have withdrawal pending £1500 and have screenshots of the pending withdrawal. I've applied through court at money claim online and still had nothing, I've complained all channels. I hope everyone in the same boat sticks together and comes out with the best result.

 

This has now put me off gambling online forever now - which is the only positive I can take from this situation.

[Stoneley12]

Any update from dogs head?

[DaveKumar]

Any update from dogs head?

Doesn't seem so, but I heard from Companies House saying they have suspended the company being struck off until December and that if more recent evidence is supplied before then, they will extend the suspension.

[raverbabe]

The email was wrote At speed... But massive apologies for spelling Rogue as Rouge!

 

As you said far more important issues to address, seemed a tad irrelevant to mention spelling errors! people have lost thousands of pounds. sorry raverbave have you lost any money with smartlive?

 

Hey Supernuk, I apologize if I sounded a little insensitive I think I must have been having a bad morning.. it does bug me though !

 

No I haven't lost any money with these folks, but that's more luck than anything else as I did play there once or twice but never managed a cashout... if I had of done I'm sure I'd be in the same boat as yourself and the rest of the people they have scammed. What I would say, if the UKGC don't actually have the power to force these companies to seperate deposits from business cashflow, and to check the rule is being followed, then the rules are basically pointless. They took their license away way too late obviously and the people who were running the company deserve to be jailed in my view. I sincerely hope everyone affected sees at least some of their money.

[Blackjack69]

All gone very quiet on here guys - anyone got anything from Companies House, ActionFraud or anywhere..?

 

Ryan

[supernuk]

Unfortunately not Ryan, I rang action fraud last week and they just informed me that it's with a different department and cant give any updates over the phone!

 

The withdrawal form that they submitted on their site some 3 weeks ago has really angered me talk about rubbing our faces in it!

 

I'm just hoping someone can help us fight these scam merchants! But the longer it goes on the less hope I have!

[supernuk]

I again called companies house, they said they don't actually deal with the insolvency side, however Smart TV UK LTD 06092586 has applied to be struck off this hasn't been granted due to number of complaints, I was told this would be re-looked into end of the year!

Smart Gaming LTD hasn't applied to be struck off as of yet!

 

I was told to fill in a complaint form at

WWW.GOV.UK/INSOLVENCY/SERVICE

 

Through this I was told there is an investigation tab where you can complain about the conduct of smart live, I'll do this in due course! Hope this helps in someway!

[DaveKumar]

All gone very quiet on here guys - anyone got anything from Companies House, ActionFraud or anywhere..?

 

Ryan

I got an email from Companies House directly saying SMART TV UK LIMITED's strike off has been suspended until the 2nd of December. They then wrote:

 

"If you wish to maintain the objection beyond this date, you would need

to apply again, in writing, enclosing further up to date documentary

evidence to show you are still actively pursuing the company.  This

evidence should be received at least 2 weeks before the objection is due

to expire."

 

So people should all make sure they do this...

[dogshead]

Hi Guy's just being catching up on the thread.

 

Sorry I've been so quiet. Had other work commitments leaving little time to follow this matter up. I see Supernuk you have had confirmation that Smart TV UK Limited have had a further extension on the suspension of their active proposal of a voluntary strike off!

 

Tho realistically the companies we should be concerned about and I stressed this in the review section having sent supporting evidence to companies house are Smart Gaming Limited and Smart TV Broadcasting Limited. We need to prevent these companies from voluntarily striking off the register if they attempt in the near future. Latest account show that Smart TV Broadcasting Limited hold the most value. After further investigation each financial year till date the have been paying off an assumed debt on average of 1 mill. This we can assume is bollox and all this money is being laundered out the business by falsifying accounts with the two associated companies Smart TV UK Limted and Smart Gaming Limited whose accounts clearly suggest they financially cannot support online gaming services. Probably what promted action from the UKGC.

 

It's quite normal when fraud is committed for this to be the case. Bogus companies generate false invoices to launder money to the sister company. Just hard to prove without little investment and a good accountant willing to work and spot this for you.

 

This could be an option we look into maybe to gather more supporting evidence. I have had no reply from companies house or action fraud so will chase this up in the coming days.

 

Finally to confirm what Dave Kumar mentioned in an earlier post. My view according to evidence I have gathered is fraud had been committed and all companies continued to promote and attian deposits from customers when they had no license to operate in UK. I fell victim to this and won £2300 from a bonus sold on Friday 5th of August. Evidence supplied to Comianies house.

 

Until I receive correspondence from Action Fraud I have no means of presenting the documentary evidence I have passed on to companies house, though given the extendend suspension then my evidence and other members evidence sent to them has got the message across.

 

So I urge us all to collectively keep plugging away. We will get a positive result I hope

[Blackjack69]

NO HELP FROM ACTION FRAUD AT ALL..!

 

I gave them names, company details, screenshots of my £1684 withdrawal, emails, even the CEO's address. Gutted!

 

All Action Fraud reports are passed to the National Fraud Intelligence Bureau and we review every crime to identify investigative leads and opportunities to disrupt criminal activity. We have reviewed your report and I regret to inform you that we have not identified any leads that would result in a successful criminal investigation therefore your report has not been sent to a local police force or other enforcement organisation to commence an investigation at this time.

Please be assured that we have not closed your report and it will continue to be reviewed against new information received from Action Fraud reports and other intelligence sources. If it is linked to an investigative opportunity in the future we will contact you.

If you would like information on what support is available to you, please visit the Victims’ Information Service website www.victimsinformationservice.org.uk. If you would like information on how to protect yourself from fraud please visit www.actionfraud.police.uk/support_for_you or you can call them on 0300 123 2040.

I would recommend that you sign up to www.actionfraudalert.co.uk so you can receive warning messages about new and emerging scams and practical prevention advice. This is a free service and allows you to receive tips, guidance and helpful advice to prevent fraud against you.

If you have any queries regarding this letter please visit www.actionfraud.police.uk/FAQ where you will find answers to the most common questions. You may also submit questions which you feel are not addressed by the FAQ using our online form.

Thank you for taking the time to report to Action Fraud. Every report we receive contributes to building an accurate picture of the fraud threat. It is critical for policing to identify and disrupt suspected criminals now and in the future and we will strive to provide practical prevention advice to protect the community and businesses.

[supernuk]

Actio Fraud surely have enough evidence to go on! I got same letter today seems like Alex Leese and smartlive have got away with stealing thousands!

 

Deary Me! Complete shambles

[supernuk]

Is this game set and match Smartlive then?

[Blackjack69]

No idea what to do mate. Was hoping as I was first, the weight of following action would work for us and even if I was ignored others would tip the balance and they would realise there was plenty to investigate. Cant beliee how poor and dismissive they are, so much for British justice!

[supernuk]

Not identified any leads? Not paying out hundreds of thousands, lost gambling licence, directory trying to get struck off, applying for insolvency, fled from their London office, blocking people on social media when they're challenged, screenshots of people's deposits and withdrawals!

 

Yeh can't see any leads at all!

[Blackjack69]

Has anyone had a willingness to prosecute from Action Fraud at all? Or any further update on the general situation from anywhere??

[frankel]

hi all yea no updates from any of the the above for me, but I no one thing for sure if any of us tried to pull a stunt like this it would have been a different story soon had people knocking your door etc ,

[supernuk]

Seriously how can a complany steal sooo sooo much money and get away with it!

 

If someone robbed a bank for 100k be looking at jail!

 

But because the culprits were part of a betting company it's ok!

 

We are talking so much money owed it's just a bloody disgrace to be honest!

[Mare]

The worst thing is that after such end up of events, the same thing can happen with any other casino in any moment.

[Blackjack69]

CAN THE ADMINISTRATORS ON THIS FORUM / WEBSITE PLEASE MAKE ANY SUGGESTIONS AS TO WHAT WE SHOULD DO?

SURELY YOU HAVE COME ACROSS ROGUE COMPANIES LIKE THIS BEFORE..?