I’m BEGGING you for HELP!!!

[MHFighter]

Good morning Sir/Madam

, I sincerely hope you can help me. 

I’m Barry, in 2019 I was the victim of an unprovoked assault leaving me with life changing injuries. I had 13 metal stitches in my head, a fractured skull and blood-drip from the brain. I had to re-learn how to walk and talk. 

I take medication daily for extreme stress, anxiety, depression and a debilitating panic disorder. 

Apart from my psychiatrist, counsellor and doctor I have no interaction with other humans. My bed is my safe place!! Unfortunately one of my coping mechanisms is gambling. I’m registered with GAMSTOP, I’m Part of the Moses scheme and I’ve abstained for a year from all gambling. My dad has recently been diagnosed with cancer and my mum has her own health issues. They are my world. I have had a really bad few months and unfortunately I deposited money into Atefina casino online. I got lucky early and immediately got in touch with the casino support via live chat to say I’m a gambling addict and want to quit, please let me withdraw my full amount of money€4915.50 and close my account down with immediate effect. 

They told me it was impossible via live chat and that the maximum withdrawal was €800. I told them again that I am a GAMBLING ADDICT AND THAT  I’D TRIED TO TAKE MY OWN LIFE PREVIOUSLY DUE TO THIS ADDICTION. 

They still would not budge. By now the addiction was thriving, lusting and incredibly strong. I was crying my eyes out, confused, frustrated and angry while an emotional distress was overwhelming my mind, body and soul. 

Over the next 6 and a half hours I pressed the gamble button time and time and time again. Never once did they reach out or say “your gambling is out of control”. 

Surely the second I said I was an addict who’d previously tried tk  commit suicide due tho this addiction the only action should’ve been IMMEDIATE CLOSURE of my account with ZERO ACCESS. 

I’m now asking them for  a full refund of €4915.50 citing extreme negligence, a total lack of due care and attention towards an incredibly unwell, fragile, vulnerable human being…and all for putting PROFIT before HUMAN LIFE.

Please help me. I am incredibly upset with thoughts of suicide daily while this incredibly stressful situation is happening. 

Thank you, have a nice day, Barry xxx

[Afi4wins]

@MHFighter Hi there and welcome to the forum.

I tried to find Atefina Casino here but unfortunately, it is not listed at Askgamblers.

It is very obvious that the casino should not have allowed you to make those deposits, so a complete refund should be in order.

However, since Askgamblers' Complaint service cannot be used (casino not in list), you really need to source other means of assistance. If there's an ADR provider listed in the casino's T&C, then they would be your best choice for help, otherwise, you need to go to other websites for help.