Account Locked

[hinsonwayne09]

account was flagged for a multiple-account policy violation (Section 4.2). This was completely accidental and occurred because I accessed the platform through various official promotional avenues, including Instagram ads, email marketing offers, and internet links. Clicking these different ad links opened the casino across different mobile browsers, which automatically generated an accidental secondary tracking profile when utilizing the Google single sign-on (OAuth) option. I have never intentionally created multiple identities or attempted to abuse platform bonuses, and I am the only person using my home network.

A Mega Bonanza live chat representative named Jenn explicitly confirmed my active, redeemable balance of 585.31 SC in writing right before my access was cut off. I have co-operated fully, submitted a formal Compliance Appeal and Final Escalation Notice to their support team, but I have been completely stonewalled. Low-level support agents Karen and Natia have locked me out and refuse to provide a path to standard identity verification (KYC) or release my funds.

I have attached absolute screenshot proof of the live chat agent admitting to the 585.31 SC balance, as well as their email refusal.

Desired Resolution: I want Mega Bonanza to delete the accidental, empty duplicate profile, reinstate my primary account, allow me to complete standard identity verification, and release my 585.31 SC redemption.

[Afi4wins]

@hinsonwayne09 Hi there and welcome to the forum.

I think your case as described may be a very tricky one! To show proof that you did not create those duplicate accounts is almost impossible, if I may say so, but I really don't know if duplicate accounts could have been created by the different media that you have used.

I think you may need to get real professional help to resolve your case, but I may be wrong though.