SlotBunny Withdrawal Rejected Over “Multiple Accountss"All winnings removed.

[psycoombs]

Just sharing my experience with SlotBunny and looking for some advice on how to proceed.

I opened my account August 11 using a $50 free-play offer they emailed me. I have one account, don't use a VPN, and completed KYC even though deposit was BTC.

On August 27 I deposited $117.97 in BTC and requested a $1,000 withdrawal. It sat pending for several days. On my third follow-up, support told me they still hadn't heard back from their team and would send another request.

Four minutes later, my withdrawal was rejected for “multiple accounts.”

I was told their system detected multiple accounts associated with my IP. When I asked for proof, support said they couldn't see what actually caused the accounts to be associated and that Compliance made the final decision.

My balance was also reduced by nearly $2,000. They returned my $117.97 deposit, but I still haven't been given any evidence that I had another account.

I emailed their management as instructed in their Terms of Service and have not received a response.

Mainly posting this for awareness, but I'm also looking for advice on how to proceed and fight to get the winnings I'm owed. Has anyone dealt with SlotBunny over a similar “multiple accounts/IP” issue, or had success getting a casino to reverse something like this?

[Afi4wins]

@psycoombs Hi there and welcome to the forum.

There have been so many cases involving accusations of duplicated or multiple player's accounts by various casinos, and yours is yet one more case.

For assistance, you can file a complaint against the casino by using AGCCS facility, or by clicking the 'Complaints' button at the top of the screen.

A good number of such cases finally got resolved, so good luck! 

[cocopop3011]

On 9/5/2026 at 3:56 PM, psycoombs said:

Just sharing my experience with SlotBunny and looking for some advice on how to proceed.

I opened my account August 11 using a $50 free-play offer they emailed me. I have one account, don't use a VPN, and completed KYC even though deposit was BTC.

On August 27 I deposited $117.97 in BTC and requested a $1,000 withdrawal. It sat pending for several days. On my third follow-up, support told me they still hadn't heard back from their team and would send another request.

Four minutes later, my withdrawal was rejected for “multiple accounts.”

I was told their system detected multiple accounts associated with my IP. When I asked for proof, support said they couldn't see what actually caused the accounts to be associated and that Compliance made the final decision.

My balance was also reduced by nearly $2,000. They returned my $117.97 deposit, but I still haven't been given any evidence that I had another account.

I emailed their management as instructed in their Terms of Service and have not received a response.

Mainly posting this for awareness, but I'm also looking for advice on how to proceed and fight to get the winnings I'm owed. Has anyone dealt with SlotBunny over a similar “multiple accounts/IP” issue, or had success getting a casino to reverse something like this?

Multiple accounts is always a really tricky area when it comes to complaints because 99% of the time you can't prove there is no multiple account your end and the casino will refuse to provide proof their end. Has there been any update since Saturday?

[stanko1996]

I just want to share and confirm that casinos have indeed started to come up with tricks for multi-account users to not pay out funds. In this case, I don't know what actions can be taken against such sites. 

[cocopop3011]

12 minutes ago, stanko1996 said:

I just want to share and confirm that casinos have indeed started to come up with tricks for multi-account users to not pay out funds. In this case, I don't know what actions can be taken against such sites. 

Welcome back @stanko1996 Hope you're good?

[stanko1996]

23 hours ago, cocopop3011 said:

Welcome back @stanko1996 Hope you're good?

Hello! I'm fine and I hope you're fine too! . I haven't forgotten you, I visit the site or the forum almost every day to read what topics people here are interested in.

[Flatzem888]

23 hours ago, stanko1996 said:

I just want to share and confirm that casinos have indeed started to come up with tricks for multi-account users to not pay out funds. In this case, I don't know what actions can be taken against such sites. 

name and shame them

[psycoombs]

On 9/6/2026 at 2:46 AM, Afi4wins said:

@psycoombs Hi there and welcome to the forum.

There have been so many cases involving accusations of duplicated or multiple player's accounts by various casinos, and yours is yet one more case.

For assistance, you can file a complaint against the casino by using AGCCS facility, or by clicking the 'Complaints' button at the top of the screen.

A good number of such cases finally got resolved, so good luck! 

I did try to start there but the casino was not an option in the complaints section. Not sure what else to do. I did contact their licensing board but haven't heard anything on that either.

[psycoombs]

On 9/8/2026 at 6:02 AM, cocopop3011 said:

Multiple accounts is always a really tricky area when it comes to complaints because 99% of the time you can't prove there is no multiple account your end and the casino will refuse to provide proof their end. Has there been any update since Saturday?

Contacted them on Instagram. They waited a day and repeated the same rhetoric. Haven't responded since. I've emailed the Management email in their ToS, and no response. I did contact their licensing board but I'm not even sure if what they have posted is legit. I don't see a resolution coming and can only try to warn others at this point. 

[Afi4wins]

2 hours ago, psycoombs said:

I did try to start there but the casino was not an option in the complaints section. Not sure what else to do. I did contact their licensing board but haven't heard anything on that either.

@psycoombs Yes, the casino is listed in the Complaints section.

https://www.askgamblers.com/submit-complaint/payment-declined