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Posted
On 9/2/2026 at 3:41 PM, KunalChoundiye said:

Same with me, i didn't recieved any response so far

I just checked this guys complaint and he has received his deposit. His deposit was also pending since January. 

Screenshot_20260907_152043_com_android_chrome_ChromeTabbedActivity.jpg

Posted

Had a similar stuck deposit once with another book - if your bank confirms the money landed at the receiver, get that statement line with the UTR/ref number and keep pasting it to their support every time they ask. Payment provider traces are slow but if the funds genuinely arrived they do eventually credit it. Don't make a fresh deposit to 'push' the old one through, that only complicates the trace.

Posted
2 hours ago, cocopop3011 said:

When did you already send this?

2-3 Days ago, they are solving all the other complaints but not mine

 

This is really so frustrating , I have already waited for 9 months and still didn't receive the deposit 

What do they want me to do? So then they will give me my deposit 

Posted
1 hour ago, izzybets said:

Had a similar stuck deposit once with another book - if your bank confirms the money landed at the receiver, get that statement line with the UTR/ref number and keep pasting it to their support every time they ask. Payment provider traces are slow but if the funds genuinely arrived they do eventually credit it. Don't make a fresh deposit to 'push' the old one through, that only complicates the trace.

That's what I'm doing from the last nine months, still didn't receive my deposit 

Posted
2 hours ago, Blackjax said:

I just checked this guys complaint and he has received his deposit. His deposit was also pending since January. 

Screenshot_20260907_152043_com_android_chrome_ChromeTabbedActivity.jpg

Exactly, they are solving other complaints but not mine

They are not even replying me

Posted
5 minutes ago, meanuuu said:

Exactly, they are solving other complaints but not mine

They are not even replying me

They still have 48 hours to respond. You need to wait. 

Posted

Nine months on a deposit is rough, feel for you. One thing that actually moves the needle here: file an official complaint through AskGamblers' own complaint system (the blue 'Submit a Complaint' route), not just the thread - that's what forces the casino rep into a formal response window. Since other January cases are getting resolved now, yours should come up in the same queue once it's formally logged.

Posted
55 minutes ago, meanuuu said:

Exactly, they are solving other complaints but not mine

They are not even replying me

Please just allow them the time allocated. 

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