Blackjax Posted 15 hours ago Posted 15 hours ago On 9/2/2026 at 3:41 PM, KunalChoundiye said: Same with me, i didn't recieved any response so far I just checked this guys complaint and he has received his deposit. His deposit was also pending since January. Quote
izzybets Posted 15 hours ago Posted 15 hours ago Had a similar stuck deposit once with another book - if your bank confirms the money landed at the receiver, get that statement line with the UTR/ref number and keep pasting it to their support every time they ask. Payment provider traces are slow but if the funds genuinely arrived they do eventually credit it. Don't make a fresh deposit to 'push' the old one through, that only complicates the trace. cocopop3011 1 Quote
meanuuu Posted 13 hours ago Author Posted 13 hours ago 2 hours ago, cocopop3011 said: When did you already send this? 2-3 Days ago, they are solving all the other complaints but not mine This is really so frustrating , I have already waited for 9 months and still didn't receive the deposit What do they want me to do? So then they will give me my deposit Quote
meanuuu Posted 13 hours ago Author Posted 13 hours ago 1 hour ago, izzybets said: Had a similar stuck deposit once with another book - if your bank confirms the money landed at the receiver, get that statement line with the UTR/ref number and keep pasting it to their support every time they ask. Payment provider traces are slow but if the funds genuinely arrived they do eventually credit it. Don't make a fresh deposit to 'push' the old one through, that only complicates the trace. That's what I'm doing from the last nine months, still didn't receive my deposit Quote
meanuuu Posted 13 hours ago Author Posted 13 hours ago 2 hours ago, Blackjax said: I just checked this guys complaint and he has received his deposit. His deposit was also pending since January. Exactly, they are solving other complaints but not mine They are not even replying me Quote
Blackjax Posted 13 hours ago Posted 13 hours ago 5 minutes ago, meanuuu said: Exactly, they are solving other complaints but not mine They are not even replying me They still have 48 hours to respond. You need to wait. Quote
izzybets Posted 13 hours ago Posted 13 hours ago Nine months on a deposit is rough, feel for you. One thing that actually moves the needle here: file an official complaint through AskGamblers' own complaint system (the blue 'Submit a Complaint' route), not just the thread - that's what forces the casino rep into a formal response window. Since other January cases are getting resolved now, yours should come up in the same queue once it's formally logged. Quote
cocopop3011 Posted 12 hours ago Posted 12 hours ago 55 minutes ago, meanuuu said: Exactly, they are solving other complaints but not mine They are not even replying me Please just allow them the time allocated. Quote
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