Self exclusion same company

[fb_918272774938249]

Hi could someone give me advice I self excluded with cmon casino as I have a gambling problem then opened an account with get lucky casino which is the same owners I've lost a lot but it says if you exclude from one casino under Same ownership we will do are best to stop u opening a new account and you will not be allowed to withdraw winnings so am I entitled to get my money back what I lost today? Could someone pls help me in how to do this? Thank you so much

[raverbabe]

I hope you are able to get your money back. The fact is, if you had won and was in a position to withdraw, this casino would most certainly have denied your request and returned your deposit - therefore, it would only be fair that they do the same thing as you have lost your money. Nevertheless not all casinos choose to play fair

Please do let us know what happens here, as situations like this say more about the trustworthiness of a brand than pretty much anything else.

[cocopop3011]

Hi could someone give me advice I self excluded with cmon casino as I have a gambling problem then opened an account with get lucky casino which is the same owners I've lost a lot but it says if you exclude from one casino under Same ownership we will do are best to stop u opening a new account and you will not be allowed to withdraw winnings so am I entitled to get my money back what I lost today? Could someone pls help me in how to do this? Thank you so much

 

Chris it would help if you brought this issue up with casino, have you checked with them yet?

[ValDes]

Hi could someone give me advice I self excluded with cmon casino as I have a gambling problem then opened an account with get lucky casino which is the same owners I've lost a lot but it says if you exclude from one casino under Same ownership we will do are best to stop u opening a new account and you will not be allowed to withdraw winnings so am I entitled to get my money back what I lost today? Could someone pls help me in how to do this? Thank you so much

 

Hi Chris, 

 

I'm afraid there's no way you could get a definite answer to your question and concerns. It depends too much from the relevant licensing authority and it's requirements and guidance towards self-exclusion matters and policies which its licensees must obey to. 

 

Assuming you are a Uk player and that casinos you mentioned above are operating under UKGC licence, here's some useful info which may help you understand better the position you are currently in and what are the available options, if any of course...

 

http://www.gamblingcommission.gov.uk/FAQs/Problem-gambling/Problem-gambling.aspx

 

Let us know if you need further assistance.