Deloro just confiscated me 28.000€

[Lebolivz]

Hello

i tried create a proper complaint unfortunately askgambler can not intervene when it is about multi acount accusation 

 

I am contacting you regarding a dispute with the online casino Deloro.

I started playing on this casino several months ago. At first, I was losing significant amounts of money, and I requested an increase to my daily withdrawal limit because the original limit was too low. The casino agreed and increased it.

Later, I was fortunate enough to win around €34,000. I began withdrawing my winnings, but after a few days, the casino froze my account and requested financial verification documents. I provided all the requested documents, and after about ten days, my account was verified, reopened, and I was allowed to continue withdrawing

during that time I was allowed to play just not to withdraw 

.few days after , I had successfully withdrawn approximately €25,000.

I continued playing with the remaining balance and was again fortunate enough to increase it to around €28.000€ However, the very next morning, I received an email informing me that my account had been closed.

This situation came as a complete surprise. My account had already been fully verified, and I had been using the platform for several months without any issues.

they say I have multiple accounts wich completely false

 

I have always cooperated fully with all verification requests and provided every document asked of me. I am therefore seeking your assistance to understand the reasons behind the closure of my account and to help me recover my legitimate winnings.

 

thanks

[Afi4wins]

@Lebolivz Hi there and welcome to the forum.

Are you saying that your complaint was rejected by Askgamblers AGCCS team because your case was of multiple accounts accusation by the casino?

[Flatzem888]

this is de javu

 

[Afi4wins]

Yeah...yet one more case of non-payment by Deloro. Wonder how many more cases would be coming up soon enough...

[Flatzem888]

1 hour ago, Lebolivz said:

 

Hello

i tried create a proper complaint unfortunately askgambler can not intervene when it is about multi acount accusation 

 

I am contacting you regarding a dispute with the online casino Deloro.

I started playing on this casino several months ago. At first, I was losing significant amounts of money, and I requested an increase to my daily withdrawal limit because the original limit was too low. The casino agreed and increased it.

Later, I was fortunate enough to win around €34,000. I began withdrawing my winnings, but after a few days, the casino froze my account and requested financial verification documents. I provided all the requested documents, and after about ten days, my account was verified, reopened, and I was allowed to continue withdrawing

during that time I was allowed to play just not to withdraw 

.few days after , I had successfully withdrawn approximately €25,000.

I continued playing with the remaining balance and was again fortunate enough to increase it to around €28.000€ However, the very next morning, I received an email informing me that my account had been closed.

This situation came as a complete surprise. My account had already been fully verified, and I had been using the platform for several months without any issues.

they say I have multiple accounts wich completely false

 

I have always cooperated fully with all verification requests and provided every document asked of me. I am therefore seeking your assistance to understand the reasons behind the closure of my account and to help me recover my legitimate winnings.

 

thanks

wait so you got 25K out (That 25K is safe in your bank account right) and they didn't accuse you of multiple accouts during that? then you got lucky there. 

but then you still had 9K and turned that into 28K and then came out the "accussation of multiple accounts"....

what kind of games were you playing? table games/slots ?