Betco.ag - Software provider audit/review of winnings

[blade922]

Hello,

I have won  $29.8k USD at betco.ag

I have deposited and withdrawn alot from this casino before over the last couple of years. They have paid me on my last withdrawal $10k usd just weeks ago.

Now my recent biggest win of $29.8k they are telling me the software provider is carrying out a routine audit / review of my win due to my activity.

I have not used any bonus, it was all won with my money on live roulette.

It has now been 10 days since I instructed them to withdraw my money and then them telling me its now under review.

Im getting nowhere with their live chat they just keep telling me no updates and nobody is responding to my support emails either.

Usually withdrawals are same day it's requested within hours processed and recieved.

Any suggestions or help welcome?

Thanks

 

 

[Afi4wins]

@blade922 Hi there and welcome to the forum.

Casinos may randomly do a thorough scrutinisation of a player's account, especially when a big win is involved. If they're not doing this, or said they are doing it, then you can file a complaint using Askgamblers' AGCCS.

[blade922]

Hey thanks for the reply.

I dont believe betco.ag is listed as one of the operators/sites on the complaints form.

 

I won it playing pragmatic play live roulette.

[cocopop3011]

12 hours ago, blade922 said:

Hello,

I have won  $29.8k USD at betco.ag

I have deposited and withdrawn alot from this casino before over the last couple of years. They have paid me on my last withdrawal $10k usd just weeks ago.

Now my recent biggest win of $29.8k they are telling me the software provider is carrying out a routine audit / review of my win due to my activity.

I have not used any bonus, it was all won with my money on live roulette.

It has now been 10 days since I instructed them to withdraw my money and then them telling me its now under review.

Im getting nowhere with their live chat they just keep telling me no updates and nobody is responding to my support emails either.

Usually withdrawals are same day it's requested within hours processed and recieved.

Any suggestions or help welcome?

Thanks

 

 

Hi and welcome. From experience of dealing with these cases, these audits can take a while. Will they not give you any kind of timescale?