Tikitaka Casino is withholding me €40.000 despite completed verification

[dragos187]

Hello! I have this issue with Tikitaka Casino!

I have €40,000 in my account (€38,500 account balance and €1,500 in three pending withdrawals).
I have successfully completed several withdrawals in the past, including withdrawals made after my large win.
After my balance increased significantly, the casino requested additional verification documents.
Documents submitted
    ●    Identity verification.
    ●    Verification of my Bunq payment method (approved).
    ●    Official confirmation from Salt Bank proving I am the owner of the Salt Bank Mastercard used for deposits.
    ●    Official proof of residence issued by my employer, confirming my residence in the Netherlands since November 2025.
The casino later confirmed by email that:
    ●    all requested documents have been received;
    ●    no additional documents are required;
    ●    my case is under priority review by the Security Department.
Despite this confirmation, my withdrawals remain blocked. ( since 5th June, after they gave me a 10€ bonus and canceled another 3 withdrawals, this at the end of May). 
Current situation
    ●    Account balance: €38,500.
    ●    Pending withdrawals: €1,500 (3 × €500).
    ●    Withdrawals remain blocked.
    ●    The account is still active.
    ●    No Terms & Conditions violation has ever been communicated.
    ●    No funds have been confiscated.
    ●    No additional documents have been requested.
I have repeatedly contacted the VIP Manager, but I continue receiving generic responses stating that my case has been forwarded to the relevant department.
I respectfully request assistance in obtaining the completion of the verification process and the release of my pending withdrawals and account balance.

i have proof with everything, emails, pending withdrawals, canceled withdrawals, full verification of my account, documents, everything, but i can not upload here. What can i do? Thank you for your time!

[Afi4wins]

@dragos187 Hi there and welcome to the forum.

Have you tried filing a complaint using AGCCS service here?