dragos187

Hello! I have this issue with Tikitaka Casino! I have €40,000 in my account (€38,500 account balance and €1,500 in three pending withdrawals). I have successfully completed several withdrawals in the past, including withdrawals made after my large win. After my balance increased significantly, the casino requested additional verification documents. Documents submitted ● Identity verification. ● Verification of my Bunq payment method (approved). ● Official confirmation from Salt Bank proving I am the owner of the Salt Bank Mastercard used for deposits. ● Official proof of residence issued by my employer, confirming my residence in the Netherlands since November 2025. The casino later confirmed by email that: ● all requested documents have been received; ● no additional documents are required; ● my case is under priority review by the Security Department. Despite this confirmation, my withdrawals remain blocked. ( since 5th June, after they gave me a 10€ bonus and canceled another 3 withdrawals, this at the end of May). Current situation ● Account balance: €38,500. ● Pending withdrawals: €1,500 (3 × €500). ● Withdrawals remain blocked. ● The account is still active. ● No Terms & Conditions violation has ever been communicated. ● No funds have been confiscated. ● No additional documents have been requested. I have repeatedly contacted the VIP Manager, but I continue receiving generic responses stating that my case has been forwarded to the relevant department. I respectfully request assistance in obtaining the completion of the verification process and the release of my pending withdrawals and account balance. i have proof with everything, emails, pending withdrawals, canceled withdrawals, full verification of my account, documents, everything, but i can not upload here. What can i do? Thank you for your time!