Deposit limit

[Kinger1984]

Hi all, just wondering where I stand,

I opened up an account with jenningsbet and set a deposit limit of £100 per day. As I'm stupid once I had used the £100 I tried to deposit again and it let me, about 3 more times as well,

What's the point in deposit limits if it don't stick to them.

I've looked in all parts of there site but can't find a thing

 

Many thanks

Andy

[ValDes]

Hello there and welcome to AskGamblers. 

 

Since it's not clear what the deposit limit is actually referring to it would be best to post the email which casino should have sent you once the deposit limit had been set in place. Please make sure to mask all personal info stated on that email. 

[partyhummel]

:-) if i was a casino operator i would state in the t&c - just in the middle  no extra chapter, extra small letters:

 

a deposit limit is set per minute. if you are logged in for several minutes, it cumulates.

 

that rule would just be in favour of the comfort of the players. they needn´t wait. 

 

[Kinger1984]

Thanks for your replies

I'll be a bit clearer, when you sign up with jenningsbet on step 3 it asks for a deposit limit which I set.

Once I had gone over my limit by a little I questioned what my limit was set at and they said I didn't have one.

On live chat she then stated if I signed up through the mobile app the deposit limit setting doesn't work, I pointed out that's not my fault.

I've took screen shots of the chat as well.

Many thanks

[cocopop3011]

Thanks for your replies

I'll be a bit clearer, when you sign up with jenningsbet on step 3 it asks for a deposit limit which I set.

Once I had gone over my limit by a little I questioned what my limit was set at and they said I didn't have one.

On live chat she then stated if I signed up through the mobile app the deposit limit setting doesn't work, I pointed out that's not my fault.

I've took screen shots of the chat as well.

Many thanks

 

Okay, so are you trying to get your deposits back?

[ValDes]

Thanks for your replies

I'll be a bit clearer, when you sign up with jenningsbet on step 3 it asks for a deposit limit which I set.

Once I had gone over my limit by a little I questioned what my limit was set at and they said I didn't have one.

On live chat she then stated if I signed up through the mobile app the deposit limit setting doesn't work, I pointed out that's not my fault.

I've took screen shots of the chat as well.

Many thanks

 

As you probably have already noticed, your complaint has been rejected due to the fact that you failed to present any evidence that could support your statements and demands. 

[partyhummel]

As you probably have already noticed, your complaint has been rejected due to the fact that you failed to present any evidence that could support your statements and demands. 

 

 

regarding the 2 former unresolved complaints, issued towards that operation, they anyway do not seem interested in constructive moderation concerning any issues...

 

If an important function of the site does not work - and they obviously know about that fact - either the function has to be deactivated, or they have to compensate clients, who relied in the functionality of their website.

 

I would not be shocked, if they just didn´t care that its not setup correctly, since players who rely on their service might feel secure... and do maybe forget about the deposited amount... since that surveillance is "outsourced"...

 

I really...

 

do not like that kind of attitude.

[ValDes]

regarding the 2 former unresolved complaints, issued towards that operation, they anyway do not seem interested in constructive moderation concerning any issues...

 

If an important function of the site does not work - and they obviously know about that fact - either the function has to be deactivated, or they have to compensate clients, who relied in the functionality of their website.

 

I would not be shocked, if they just didn´t care that its not setup correctly, since players who rely on their service might feel secure... and do maybe forget about the deposited amount... since that surveillance is "outsourced"...

 

I really...

 

do not like that kind of attitude.

 

Couldn't agree more.... In fact, setting any responsible gaming options/features that are not working properly is even worse than setting none as this may lead to players getting confused and misled. 

 

Sincerely hope the original poster will manage to gather and provide adequate proofs /such as screenshots or email for example/ though and file a new complaint against the aforementioned operator. Responding to complaints issues or not, I can assure you that any unresolved complaint brings consequences to operator's rating. negative ones of course. 

[partyhummel]

Couldn't agree more.... In fact, setting any responsible gaming options/features that are not working properly is even worse than setting none as this may lead to players getting confused and misled. 

 

Sincerely hope the original poster will manage to gather and provide adequate proofs /such as screenshots or email for example/ though and file a new complaint against the aforementioned operator. Responding to complaints issues or not, I can assure you that any unresolved complaint brings consequences to operator's rating. negative ones of course. 

 

 

i guessed so...

 

and there are people like me who like to read complaints.

 

a casino stating that it "wil not disuss player issues  with any third party..."

 

are very suspect to me....