Opening a account while suspended on another owned site

[alanlukeb]

Hello, I suspended myself from verajohn a while back and just used my inter casino account which is owned by dumarca gaming aswel. I just asked them on chat if this affected my intercasino account and they said yes and suspended it but said I'd be emailed tomorrow as they only joined dumarca gaming in April. Will I be intitled to a refund as I'd guarantee if I withdrew anything it would have been voided.

[cocopop3011]

Hello, I suspended myself from verajohn a while back and just used my inter casino account which is owned by dumarca gaming aswel. I just asked them on chat if this affected my intercasino account and they said yes and suspended it but said I'd be emailed tomorrow as they only joined dumarca gaming in April. Will I be intitled to a refund as I'd guarantee if I withdrew anything it would have been voided.

 

Hello alanlukeb

 

I imagine you would be entitled to receive your deposit back. Have you asked them?

[alanlukeb]

I did ask but was told I'd be emailed tomorrow, just put me of that the cs live chat replied that they would email me if I can get refund because they only joined dumarca gaming in April

[ValDes]

Hello, I suspended myself from verajohn a while back and just used my inter casino account which is owned by dumarca gaming aswel. I just asked them on chat if this affected my intercasino account and they said yes and suspended it but said I'd be emailed tomorrow as they only joined dumarca gaming in April. Will I be intitled to a refund as I'd guarantee if I withdrew anything it would have been voided.

 

Hello there and welcome to AskGamblers. 

 

I believe the key expression in your request for an advice is this one "I suspended myself"... Could you please clarify if you mean you requested to have your account closed OR to be put under temporary or permanent self-exclusion. Depending on your answer, the outcome of your potential claim  against the aforementioned brands could be totally different. 

[alanlukeb]

I asked for a permanent self exclusion

[alanlukeb]

This is the email I got, worth disputing? considering it's genuine claim I didn't know they were linked and I'm assuming they would not have payed out if I had won.
I contact you on behalf of the InterCasino Support Team regarding your refund request.

Thank you for reaching out to our team regarding the matter, I can now confirm that any account you held on a site operated by Dumarca Gaming Ltd is now closed.

Unfortunately, your refund request cannot be granted for the Gaming Limits section of My Account states the below:
'Limits set on this page are restricted to this account only, if you hold other accounts with Dumarca Gaming Ltd, be sure to set your limits on those also.
Should you wish to block all accounts held with Dumarca Gaming Ltd contact support.'

There are sufficient warnings on any of the Dumarca Gaming Ltd operated sites (InterCasino or others) to advise members that limits should be set on all accounts individually, in the same way closure on all sites should be requested via one of the site's support channels: Chat, Call or Email.

As advised, we have now taken note of the request and implemented the closure accordingly.

Thank you for your understanding in this matter, please feel free to contact us should there be anything we can assist you with.
Our contact details can be found at the following link 

[ValDes]

Well, I believe the casino term quoted within that email is eloquent enough and since you accepted these terms upon registering at the casino it seems like your claim is not a valid one.

 

Moreover, please take a look at some of the guidelines provided by United Kingdom Gambling Commission  referring to self-exclusion matters and this one in particular. 

 

http://www.gamblingcommission.gov.uk/FAQs/Problem-gambling/Can-I-get-my-money-back.aspx