Bitcoin Casino

[globalgamer]

I just want to share my unfortunate experience with this new casino. It is an extension of the bitcoin. com url (casino. bitcoin. com)

 

When I joined I read their T&C and bonus rules and they had a 30 day expiration on their bonus, so seeing that as being reasonable I made a deposit and started playing, mostly due to the bitcoin brand and inherent trust I felt I could have for them. Overall I was enjoying the new casino and was doing pretty good. I was up, so my balance exceeded the bonus + my initial deposit.

 

All seemed okay until 8 days after deposit date when I logged in and the bonus as well as all money was gone. I checked the T&C again and the bonus fine print and it still said 30 days for the bonus, so it made no sense why the money was gone. 

 

I immediately complained to their customer service, and after a few days of back and forth emails with no helpful information they finally replied that I should review the new T&C of the bonus that changed since I signed up. I did so and after taking my money and after a few days into my complaint they had changed it to 7 days (instead of 30)!

 

So I dug in and kept complaining and threatened to take it to the license authority etc and they eventually reinstated the funds after a lot of stress and hassle. At first I thought okay they fixed it all is well. However this was a deposit based bonus, and in my experience with deposit based bonuses you can withdraw the excess of the current balance over the bonus amount. Other casinos do this - but they seemed to change the play through when they changed the T&C and reinstated my bonus and balance and basically it was not possible to withdraw any funds. Prior to them taking the funds back I did have a withdrawable balance. And it looked like they reset my playthrough and changed it to 50x from a previous lower level. I thought it was around 35x when I joined.

 

Anyway it was a real headache and once they reinstated the funds I was not able to withdraw anything. And at 50x play through it sure wasn't easy, and they would not let me cancel the bonus or take out funds so I gave up at that point, even though I had not yet used my initial deposit, and played to 0 and left the casino never to return. They seemed to think they had done me a big favor by reinstating the bonus and funds, and my deposit bonus was essentially treated as most casinos treat a no deposit bonus in my opinion. 

 

This was a really bad experience and I was shocked they first took my money for no reason and later changed the T&C fine print only after I complained. Also that their bonus rules were so strict it was really much better to never take the bonus in the first place. How can a 7 day expiration bonus with a 50x playthrough requirement work out favorably especially when you can't even withdraw when you are up or remove the bonus?

 

This really put a negative spin on bonuses for me, currently I am playing with no bonus elsewhere. I won't be playing at the bitcoin casino again for sure. However I also want to mention I have received bonuses elsewhere that were handled fairly per the T&C and they worked out quite well. But I DO NOT like the fact they can simply change the bonus terms after you sign up for it. 

[ValDes]

The casino you are talking about is powered by SoftSwiss N.V. company which is also the owner of some pretty decent casino operators. More about it here - http://www.askgamblers.com/owner/softswiss-n-v-casinos

 

Since the casino you were having issues with is not currently presented in AskGamblers and there's no way you could use AskGamblers Casino Complaints Service against them, my advice would be to contact SoftSwiss directly and ask them for an assistance. They have a love chat facility and the agents are very helpful, so you could forward your issue in front of them directly.  

[globalgamer]

Thanks much, excellent advise. I did contact them and they are great (Softswiss). However since it is a privately run casino its up to the operator how they run their bonus etc. I won't pursue it further since I ran the money down to 0 on my way out so its pretty much a closed case at this point. I just won't trust that particular casino again. But I do use another one that is powered by them and they are top notch as you said. I just wanted to put this out there, since it was a big disappointment. I am new to online gaming as well so it was a bad welcome experience. Definitely learned a lot from it and am VERY careful about bonuses now. 

[cocopop3011]

Thanks much, excellent advise. I did contact them and they are great (Softswiss). However since it is a privately run casino its up to the operator how they run their bonus etc. I won't pursue it further since I ran the money down to 0 on my way out so its pretty much a closed case at this point. I just won't trust that particular casino again. But I do use another one that is powered by them and they are top notch as you said. I just wanted to put this out there, since it was a big disappointment. I am new to online gaming as well so it was a bad welcome experience. Definitely learned a lot from it and am VERY careful about bonuses now. 

 

You do have to be very careful with any bonus you take but as long as your clear of the terms, especially ones that could directly affect you then it will make for a much happier experience! Well in my opinion anyway 

[ValDes]

Thanks much, excellent advise. I did contact them and they are great (Softswiss). However since it is a privately run casino its up to the operator how they run their bonus etc. I won't pursue it further since I ran the money down to 0 on my way out so its pretty much a closed case at this point. I just won't trust that particular casino again. But I do use another one that is powered by them and they are top notch as you said. I just wanted to put this out there, since it was a big disappointment. I am new to online gaming as well so it was a bad welcome experience. Definitely learned a lot from it and am VERY careful about bonuses now. 

 

Glad to be of an assistance. Sorry you learned the 'bonus lesson' the hard way, but on the other hand, there's no better experience than learning from your own mistakes.

 

Maybe it would be a good idea to take a look at some of these guides too. Have written these long time ago, as a player to another players, but they are still quite actual. 

 

How to choose an online casino safely - a beginner's guide from ValDes!

 

SOS, I got troubles with my casino, what to do? - a practical guide from ValDes

 

Casino licensing, regulation and certification – are they really so important?

 

 

Withdrawing from a casino - the whole truth!

 

[globalgamer]

Thanks for the very helpful replies. I just am shocked they changed the bonus T&C AFTER I put money into the bonus, without telling me. Isn't that unusual? I sure hope so. If they change the bonus AFTER you sign up for it but subject you to the new rules it seems hard to count on any bonus. This is the first time this has happened to me fortunately. It was 30 days when I signed up and deposited and claimed the bonus. Then became 7 days only after they took the money back. But they did reinstate it with stricter terms only after i threatened to complain to the license authority. Initially they said they could not help even though the T&C changed AFTER I claimed the bonus since after all it did change, and I was subject to the new changes even though they happened after I claimed it, I was still responsible for the new terms etc etc. So not sure how to avoid this if they change things after you already claim the bonus. Makes me not want to count on any bonus honestly if they can do that. Have you ever heard of this happening before? 

 

I will say it was very easy to deposit to this casino

 

And the look and feel of the site is crisp and clean and basically the same theme as bitcoin itself. So no complaints as to the platform, the design, the game selection is also great. 

 

I just don't like signing up for a 30 day bonus and having them take all money after 7 days and then changing the T&C from 30 to 7 days only after I threatened to complain to the license authority. Really won't try them again after that. 

[ValDes]

Changing any casino/bonus rule retrospectively is definitely a bad casino tactics used by some online brands with poor reputation to ***** their winners usually. And although they would have most probably tried to 'cover' themselves with some ''God'' clause somewhere within their terms and conditions, you should not leave it as it is and chase this one further with the relevant licensing authority directly.  

[globalgamer]

Great advise, and since its part of Bitcoin it was very annoying. I know I should pursue it, which I may do. I have had so many withdrawal issues lately I need a break from problems so its currently on the back burner. I will save it for a rainy day when I am really bored and ready for more problems to solve. For now, I hit my quota already. 

 

I am going to try DOA at bitstarz, fast withdrawals, fair bonuses, and so far 0 problems!

[cocopop3011]

Great advise, and since its part of Bitcoin it was very annoying. I know I should pursue it, which I may do. I have had so many withdrawal issues lately I need a break from problems so its currently on the back burner. I will save it for a rainy day when I am really bored and ready for more problems to solve. For now, I hit my quota already. 

 

I am going to try DOA at bitstarz, fast withdrawals, fair bonuses, and so far 0 problems!

 

I do hope that you are next to get some crazy wins on this game! Don't forget to screenshot them if you do.

[globalgamer]

Well sadly I have to announce I will never be able to play DOA, unless the rules change someday. 

 

I tried really hard, but here is the problem. Since I am from the US, even though I am not in the US, NET ENT is not allowing me to play (according to a few online casinos, since my profile includes the US address). And if I use my overseas address where I currently am playing in my account profile, I would potentially need proof of address in the event I win and want to collect those winnings. The problem is all of my address proof is US based, so I would have to get ID/proof of address where I currently am based, solely for the sake of online gambling verification/withdrawal. Maybe someday I will get motivated to do that, but for now, way too much hassle. So unfortunately Net Ent and therefore DOA is out for now

 

I will continue to search the forum for other games, since the sites I am using the most allow me to play everything but NET ENT.  Of course there are some casinos that would let me play NET ENT games, and loose. But if I win - withdrawal would be highly unlikely. So I definitely don't want to go down that road. 

 

Darn rules! 

[cocopop3011]

Well sadly I have to announce I will never be able to play DOA, unless the rules change someday. 

 

I tried really hard, but here is the problem. Since I am from the US, even though I am not in the US, NET ENT is not allowing me to play (according to a few online casinos, since my profile includes the US address). And if I use my overseas address where I currently am playing in my account profile, I would potentially need proof of address in the event I win and want to collect those winnings. The problem is all of my address proof is US based, so I would have to get ID/proof of address where I currently am based, solely for the sake of online gambling verification/withdrawal. Maybe someday I will get motivated to do that, but for now, way too much hassle. So unfortunately Net Ent and therefore DOA is out for now

 

I will continue to search the forum for other games, since the sites I am using the most allow me to play everything but NET ENT.  Of course there are some casinos that would let me play NET ENT games, and loose. But if I win - withdrawal would be highly unlikely. So I definitely don't want to go down that road. 

 

Darn rules! 

 

That's such a shame DOA sure is a great game. But there are plenty of other fantastic games too so all is not lost yet!

[ValDes]

Well sadly I have to announce I will never be able to play DOA, unless the rules change someday. 

 

I tried really hard, but here is the problem. Since I am from the US, even though I am not in the US, NET ENT is not allowing me to play (according to a few online casinos, since my profile includes the US address). And if I use my overseas address where I currently am playing in my account profile, I would potentially need proof of address in the event I win and want to collect those winnings. The problem is all of my address proof is US based, so I would have to get ID/proof of address where I currently am based, solely for the sake of online gambling verification/withdrawal. Maybe someday I will get motivated to do that, but for now, way too much hassle. So unfortunately Net Ent and therefore DOA is out for now

 

I will continue to search the forum for other games, since the sites I am using the most allow me to play everything but NET ENT.  Of course there are some casinos that would let me play NET ENT games, and loose. But if I win - withdrawal would be highly unlikely. So I definitely don't want to go down that road. 

 

Darn rules! 

 

Now that's a pity! Sincerely hope one day fellow US players could forget about that terrible UIGEA and enjoy a play without all these stupid and senseless limitations...  

 

Till then, I guess you could try some other high and ultra high variance games from different providers.. 

[globalgamer]

I don't even know what UIGEA is but it sounds like the word UGLY when you try to pronounce it Whatever it is, I sure don't like it. 

 

Well couldn't resist so looked it up, whoever thought of this rule should be impeached. Isn't freedom to gamble online a civil right?

 

https://en.wikipedia.org/wiki/Unlawful_Internet_Gambling_Enforcement_Act_of_2006

[ValDes]

I don't even know what UIGEA is but it sounds like the word UGLY when you try to pronounce it Whatever it is, I sure don't like it. 

 

Well couldn't resist so looked it up, whoever thought of this rule should be impeached. Isn't freedom to gamble online a civil right?

 

https://en.wikipedia.org/wiki/Unlawful_Internet_Gambling_Enforcement_Act_of_2006

 

This one is even better.

 

Facts, that changed the online gambling!

[globalgamer]

Just wondering if anyone has had a positive experience at this casino lately? Looking for any good information (or bad) that will help me either fully condemn this one as hopeless, or to put it back on the maybe try again someday list.

[cocopop3011]

Just wondering if anyone has had a positive experience at this casino lately? Looking for any good information (or bad) that will help me either fully condemn this one as hopeless, or to put it back on the maybe try again someday list.

 

Sorry no experience here from me