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Posted

I have honestly never experienced anything like this before, and I urgently need to speak with a representative.

The casino is making extremely serious accusations against me, including the claim that I allegedly created a duplicate account. I strongly deny this. I did not create any duplicate account, and I want to see the alleged evidence that was used against me.

I am being completely ignored by the KYC team, while the casino apparently submitted screenshots or documents that I have never been shown and that I therefore cannot properly challenge. From my perspective, anything submitted to support these accusations must be manipulated or fabricated, because the accusations are simply not true.

What makes this even worse is that my complaint was closed, and I can no longer respond or defend myself. That means the casino was allowed to make accusations, submit alleged evidence privately, and the player was not given a fair opportunity to see it, comment on it, or challenge it.

I am asking AskGamblers to please review this again and allow me to speak with a representative. It cannot be fair that a complaint is closed in this way while the player is left completely in the dark.

How can a casino continue operating with no visible impact on its rating or reputation when several complaints appear to involve similar accusations and the players are not properly allowed to defend themselves?

At this point, I fear that my money is gone, but AskGamblers should not simply ignore what happened here. I am asking for a fair review, transparency regarding the alleged evidence, and a chance to respond properly.

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