Spinhub Casino Scamming Multiple Customers - Faking Documents.

[Saint90]

@cocopop3011

Hi,

Could you please give me a quick update ? I'd just like to know where things stand.

Thanks, and best regards!

[cocopop3011]

3 hours ago, Saint90 said:

@cocopop3011

Hi,

Could you please give me a quick update ? I'd just like to know where things stand.

Thanks, and best regards!

Unfortunately without any proof there’s not much I can do to ask our complaints time’s to accept this x . I need something in black and white to approach them with or they won’t take it on at all. 

[Saint90]

@cocopop3011

 

Thank you, I understand.

However, this is exactly the problem: I am being asked to prove something that I did not do.

As far as I understand, the casino has apparently provided one piece of evidence to support the claim that a duplicate account was created. But I have not been shown this evidence, I do not know what exactly it contains, and I have not been given any real opportunity to verify or challenge it.

The casino accuses me of creating another account on February 1st, but I never created that account. If their alleged evidence is only based on internal casino data, a screenshot, or a registration record, then I respectfully ask how I am supposed to defend myself if I am not even told the email address, registration details, IP/device information, login history, or any other concrete information behind the accusation.

From my point of view, there are more facts speaking in my favour than against me. I made only one deposit to SpinHub Casino, and I can prove this with my bank statements. I also only used one email address to register and only played on this one account.

I also find the timing very strange. If the alleged duplicate account really existed since February 1st, why was this only raised three or four months later? During the verification process, I was asked to provide around 20 documents to confirm my identity, including some very unusual requests such as an address document certified by a lawyer. I cooperated and provided what I could. During all of this time, the alleged duplicate account was apparently not mentioned.

That does not make sense to me.

In my opinion, if the casino relies on one alleged piece of evidence, then this evidence should be reviewed very carefully. I also believe there is a real possibility that the alleged evidence is incorrect, misleading, fabricated, or based on false data. Without being shown the details, I cannot properly respond to it.

Please tell me exactly what documents you need from me, and I will send everything I have. I can provide my bank statements showing only one deposit and the communication from the casino. But the evidence for the alleged second account can only come from the casino, and I respectfully ask that this evidence is not accepted without proper scrutiny.