Spinhub Casino Scamming Multiple Customers - Faking Documents.

[Saint90]

Hello AskGamblers,

I honestly do not even know how to describe this properly, because I am still quite shocked by what has happened.

I have always trusted AskGamblers and the way complaints are handled when casinos are contacted. However, in this case, I really believe someone from the AskGamblers Complaint Team needs to explain what is going on.

I can see that there are several complaints against Spinhub Casino, and it appears that multiple complaints were marked as resolved because the players were allegedly lying, allegedly created duplicate accounts, or allegedly breached certain terms and conditions.

I am sorry, but after the third or fourth similar case, should this not raise serious questions?

In my case, for example, I did not create a second account. I also do not know what screenshots, documents, or “evidence” the casino allegedly provided. Nothing was shown to me, nothing was explained to me, and I was not given any real opportunity to respond to these accusations. From a player’s perspective, this feels extremely unfair.

What worries me even more is that the casino’s rating does not seem to be affected by this. That means more players may continue depositing money there, while the same pattern could continue without proper consequences.

I have now lost €10,200. I can accept that if there is truly nothing more that can be done, even though it is extremely frustrating. But what I cannot accept is that this casino may simply continue operating in the same way without serious scrutiny.

For example, I noticed that in at least two different cases, the casino claimed that the exact same terms were breached by different players. As far as I understand, the same terms were mentioned in both cases. That alone should at least raise a major red flag and should be reviewed very carefully.

I am not trying to annoy anyone, but I genuinely believe this matter deserves another look. I would really appreciate it if someone from the Complaint Team could respond and explain how these cases are being assessed, especially when the player is not allowed to see or challenge the alleged evidence provided by the casino.

Thank you in advance.

[Afi4wins]

@Saint90 I do feel sorry for you regarding this matter, but please, you don't have to do two or more similar posts on this topic. Just continue on one thread please. Thanks.

[Blackjax]

@Saint90 you have put Spinhub casino in the title but mentioned spinup casino in your post. These are two different casinos.

[Saint90]

2 hours ago, Afi4wins said:

@Saint90 I do feel sorry for you regarding this matter, but please, you don't have to do two or more similar posts on this topic. Just continue on one thread please. Thanks.

Hello,

sorry, I really did not mean to open a duplicate complaint/thread. I was unsure where exactly I should post this so that the issue gets proper attention. That is why I opened two different posts.

Could you please tell me where this topic would be best placed so that it can be seen, taken seriously, and hopefully brought to the attention of other people as well?

Thank you in advance.

 

@Blackjax - Thanks for the heads-up. I’ve already corrected it. I am indeed referring to SpinHub Casino.

[Afi4wins]

@cocopop3011 Can you move this thread to the right section please?