Account verification/deposit and withdrawal

[PLZ4THEKIDS]

I thought that myself , I literally have only been depositing since 20th April, only ever with one debit card registered to me , had a withdrawal of £6.5k around 26th April , deposited few more times then playing a slot game on the bank holiday Monday we just had and got my balance up to £60k so withdrew

I've already mentioned the identification I've sent in and all matches up to myself

Skyvegas are being complete idiots , customer service is appalling , still waiting for an email reply from the security dept from a week ago telling them there not getting my partners statements - no reply in a week!

[ValDes]

I strongly recommend you to refrain from using such 'epithets' in the future... Sky Vegas is a great operator, with a great reputation and I'm pretty sure your issue will be resolved in a timely manner. Maybe not here, maybe with their official ADR provider IBAS, but I have no doubts it will be resolved.

 

Meanwhile, take a 10-minute break and read this guide. I bet it will help you.

 

SOS, I got troubles with my casino, what to do? - a practical guide from ValDes

[PLZ4THEKIDS]

Sorry if that's not allowed

Just a quick read of reviews on the web show me that maybe not such a great operator after all

I've kept all chat logs and emails etc so have proof how rude some of there chat advisors have been to me

I'm a genuinely nice person and treat everyone with respect but I'm really loosing my patience with these lot

My emails go unanswered and most chat reps tell

You complete different info to the next , I've even been told there was no

Complaints procedure by one advisor! I've asked to speak to management told no , asked for s manager to email told no

Come on here and you can clearly see whoever was speaking for sky Vegas told lies and said my issue was resolved when it's not , they also said they don't comment on public forums but most other casinos do and I've seen skyvegas comment on other problems

I have not heard anything from them

For over a week

I've read your guide and it's really good by the way but the way I'm being treated is not fair

[PLZ4THEKIDS]

Just to add I've always been polite with them over phone, chat and email aswell never a bad word to them