Betchain Bonuses

[vtmonsta]

Second update: Even shadier.  They refunded me the original bonus bitcoins with the big win, and now I need to clear 85 bitcoins in less than 10 days.  So they took away my first original bonus of .35 bitcoins, taking 8 (I think it might have been 16, not sure) bitcoins to clear, and made that bonus money look like a new initial bonus.  Nothing like spinning $40,000 by March 6th.

First update: They refunded the 1.4 bitcoins of bonus. I bet a few times to see how it worked, and now the money is only coming out of the bonus and none from my real money balance. Odd.

 

TL;DR: I deposited .35 bitcoins, got a bonus of equal amount that gets automatically credited to account that I didn't ask for, or input a bonus code for.  I do .007 bitcoin spins (real money hovering between .25 bitcoins and .35).  I hit a 1 bitcoin win and ALL OF IT goes to the bonus, which is not cashable, and I need to wager 16 bitcoins to even clear it.  Support of Betchain tells me I should have unchecked the auto bonus, which I never checked to begin with, and doesn't even tell me how to uncheck, and I find it in an obscure spot I never filled out to begin with.

I've got an ongoing complaint, but I'm curious to see if anyone else ran into this problem (I'll admit some of it was me being silly, and believing it couldn't happen).

So I deposited .35 bitcoins into the site, and was given an auto bonus.  I didn't even notice the bonus anyway, as real bitcoins were taken out of my cashable amount with every slot spin

I was playing .007 a spin (around $3) and I was losing .007 a spin in my cashable balance.  It starts with taking real money, then the bonus money.  I had to actually go to my account page to see how much real money I had.  It's a very, very bad system.  Even shadier, their bet history will not tell you any of your balances during the betting period.  Anyway, I finally hit somewhat big.  I'm excited.  I go back to my real money balance, .33 real, and had 1.4 bitcoins sitting in my bonus amount.  I did my math wrong when I first submitted a complaint, and went through my history to see I had won one bitcoin.  I can't believe what I'm seeing as REAL bitcoins were taken out of my account from every spin I was doing, and my account went from .25-.35 real, cashable bitcoins as I lost and won.  But this big win, $400, all of it, sat in the bonus that I could not cash.

It's quite obvious the amount that's won changes where the bitcoins end up--the bonus amount or real amount.  Because I had seen my cashable balance go up and down I had absolutely no problem believing that the money I had won, that was sitting in the bonus, was actual cashable and real. I get the message you'll lose your winnings you get from the bonus but I wasn't betting money from the bonus.So I click forfeit, and whoosh, 1.4 bitcoins gone. To their credit, today they said they'd reimburse just the bonus, but I'm only saying yes to that so this can all be figured out easier. Not gonna touch it. It's also possible they might go further and just credit me with ~.3 bitcoins from the original bonus and none of my win

I ask their support about this and was told I should have clicked off the option to give automatic bonuses; I never clicked that option to begin with. I search around to find it and it's in an obscure spot 'profile info', of which my account is completely blank because I've never put that info in that section. So it consists of a blank name, address, etc., and then two options of newsletter and automatic bonus are checked off. Never checked them. It's extremely shady, and it just sucks to see that you finally get a good win and have this happen.

Edited February 28, 2016 by vtmonsta
EDITED! Please read admin comments below

[cocopop3011]

Hello vtmonsta and welcome to our forum.

 

Sorry to hear you're having problems with this particular casino. I had to do some serious editing of your post to make it readable to our members. If you are using a translator and copying and pasting the text please be careful when doing so as it's adding characters in your post making it impossible to read.

[vtmonsta]

Hello vtmonsta and welcome to our forum.

 

Sorry to hear you're having problems with this particular casino. I had to do some serious editing of your post to make it readable to our members. If you are using a translator and copying and pasting the text please be careful when doing so as it's adding characters in your post making it impossible to read.

Thanks, for some reason all of that added in for no reason.  I reedited so it looks like the original.

[zerooo]

i do not understand all this and where is the problem actually.. if i understand correct you made deposit and you also received bonus.. later you played with your own money and when you hit big win you forfeit bonus? ... some casinos allows that when you are playing with your money first, but you can not touch bonus money! if you touched only a pennie of bonus cash and you forfeit the bonus which was given to you, than i think the winnings are also forfeit/lost 

 

but like i said i don't understand really what you are saying. i hope you will describe your problem a little better so i can understand it better

[vtmonsta]

i do not understand all this and where is the problem actually.. if i understand correct you made deposit and you also received bonus.. later you played with your own money and when you hit big win you forfeit bonus? ... some casinos allows that when you are playing with your money first, but you can not touch bonus money! if you touched only a pennie of bonus cash and you forfeit the bonus which was given to you, than i think the winnings are also forfeit/lost 

 

but like i said i don't understand really what you are saying. i hope you will describe your problem a little better so i can understand it better

 

What happens on the site is that the bonus and your real money are rolled into one.  So say I do a .35 bitcoin deposit, I now have a .7 balance (.35 bitcoins are bonus I can't touch until I lose the real money...I think).  While you play it takes what you're betting out one of the two (maybe both?  I have no clue.  The support refuses to tell me how it works).  But from what I observed I was losing/winning the exact amount I was betting in that .35 of REAL money, nothing of the .35 bonus was touched.

 

BUT, when I won that big win, it ALL went to my uncashable, bonus balance.  So it became 1.4 bitcoins worth of fake bonus money, and my real balance stayed the same.  So why?  Does that mean some spins take money from the bonus balance?  How do I know which spins?  I can check my spin history, but it does not give ANY info on the real/bonus money balance for those spins.

 

So essentially they won't explain why all of that money went to the bonus balance while just before that my spins were taking money out of my real money balance.  It's extremely shady.

 

And the main point being that this bonus was given to me without my knowledge, and the option to turn off the auto bonus is hidden in a section that I never filled out.  So they, by default, make you find this option or you're forced to have this bonus.  The confusion came because of me losing real money before the big win (so I assumed it was a real money win).  That's the biggest part about this.  And again, support talked to me about the bonus and gave it back, but refused to give me any info on how it works.

 

And it all became more shady when they refunded my bonus today, that I forfeited, and treated it as a real money deposit.  So I have to clear it like it's a 1.4 bitcoin real money deposit.  So instead of me playing with 1.7 bitcoins (.3 real, the rest is the initial bonus and my big win) to clear out 8-16 bitcoins (can't remember which one it was) from my initial real money deposit, it's that I have 1.7 bitcoins to clear out 85 bitcoins BY march 6th.  It's insane.  I have to now play $40,000, instead of $3200/$6400 (likely it was $6,400), to clear the bonus.  In less than 10 days...I mean...come on.

 

I'm really bad at explaining this, so if you still don't get hopefully someone smart comes along and can summarize what I'm saying.

[vtmonsta]

So instead of wasting my time on something that won't work, I decided just to go for it.  I got to 10%, which is around $4,400 dollars played.  It was all play money anyway, essentially.

 

And of course, with my luck: biggest win ever, x400.  All bonus.  But I tried.

[cocopop3011]

What happens on the site is that the bonus and your real money are rolled into one.  So say I do a .35 bitcoin deposit, I now have a .7 balance (.35 bitcoins are bonus I can't touch until I lose the real money...I think).  While you play it takes what you're betting out one of the two (maybe both?  I have no clue.  The support refuses to tell me how it works).  But from what I observed I was losing/winning the exact amount I was betting in that .35 of REAL money, nothing of the .35 bonus was touched.

 

BUT, when I won that big win, it ALL went to my uncashable, bonus balance.  So it became 1.4 bitcoins worth of fake bonus money, and my real balance stayed the same.  So why?  Does that mean some spins take money from the bonus balance?  How do I know which spins?  I can check my spin history, but it does not give ANY info on the real/bonus money balance for those spins.

 

So essentially they won't explain why all of that money went to the bonus balance while just before that my spins were taking money out of my real money balance.  It's extremely shady.

 

And the main point being that this bonus was given to me without my knowledge, and the option to turn off the auto bonus is hidden in a section that I never filled out.  So they, by default, make you find this option or you're forced to have this bonus.  The confusion came because of me losing real money before the big win (so I assumed it was a real money win).  That's the biggest part about this.  And again, support talked to me about the bonus and gave it back, but refused to give me any info on how it works.

 

And it all became more shady when they refunded my bonus today, that I forfeited, and treated it as a real money deposit.  So I have to clear it like it's a 1.4 bitcoin real money deposit.  So instead of me playing with 1.7 bitcoins (.3 real, the rest is the initial bonus and my big win) to clear out 8-16 bitcoins (can't remember which one it was) from my initial real money deposit, it's that I have 1.7 bitcoins to clear out 85 bitcoins BY march 6th.  It's insane.  I have to now play $40,000, instead of $3200/$6400 (likely it was $6,400), to clear the bonus.  In less than 10 days...I mean...come on.

 

I'm really bad at explaining this, so if you still don't get hopefully someone smart comes along and can summarize what I'm saying.

 

Any money you win will always go to your bonus balance whilst you still have a wagering requirement in place, it's just the way it works.

[ValDes]

Hello @vtmonsta and welcome to AskGamblers.

 

First of all, please keep in mind that I have edited your topic title. The only "warning" I can see here is actually referring to yourself and the fact that you must do the necessary and start to read or ask how bonuses offered by particular online casino work before claiming any of these.   

 

How BetChain bonuses are working you could find within their Terms&Conditions page:

 

 

2.2 All bonuses credited to player accounts must be wagered a minimum of forty times before they can be cashed in (unless stated differently in a specific promotion and according to the specific terms defined by the Company in any point in time). Bets placed on Roulette and Baccarat do not count towards this wagering requirement. Bets on Blackjack and Craps count 10% and Poker 20% towards wagering requirements. If this requirement has not been met, players can still withdraw their original deposit amount but in so doing will forfeit any bonus amount in their account. Please note that the deposit is played first, then the bonus. Remaining funds will be available for withdrawal after a forfeited bonus. Bonuses credited to a player’s account without a deposit and/or Free Spin Bonuses, are intended for the purpose of trying the casino software and are subject to a maximum withdrawal of 0.1 Bitcoin, $50 or €50. Cash back is given when a player deposits at least €100 / $100 / 0.5 BTC and lost their balance to zero during the day of the promotion without making any withdrawals. Cash back will be added in players preferred currency with wager requirement x1. Maximum cashout for the cashback bonus is bonus amount x5. Until the play through requirements have been met, the maximum bet that can be placed is €$5 or 0.05 BTC. This includes double up wagers after the game round has been completed. For example: wagering winnings from X game round on red/black.