Desktop and Mobile version of the same game not linked?

[LeoDubbed]

Hey guys

 

I noticed that desktop and mobile games are not the same. I was sitting behind my desk one day and I was playing Mega fortune dreams and it took me hours before I got the free spins bonus round. When the free spins bonus was triggered I decided to play it further on the couch on my android tablet so I shut down my pc and went to the couch and took the my tablet on my way to the very comfortable couch. logged in, start the game...voila no bonus round?? hotdamn, I lost my bonus round (so I thought).

The next day I logged in on my pc and went to play Mega fortune dreams again, log in, start the game and whabamm there's my free spins bonus round again!

And that's the day when I found out that desktop and mobile are not linked to each other.

It's a pity though, I hope in the future they will be linked so we all can enjoy the game continuously.

 

[ValDes]

First of all, I changed the topic title a bit so that it makes more sense for other readers here. Hope you don't mind. 

 

Hmm, that's pretty interesting to say the least and it definitely should not work this way. Did you try to report the issue to the casino support?

[LeoDubbed]

First of all, I changed the topic title a bit so that it makes more sense for other readers here. Hope you don't mind. 

 

Hmm, that's pretty interesting to say the least and it definitely should not work this way. Did you try to report the issue to the casino support?

I didn't reported this matter and I read somewhere about a free spins promotion like 'only avaliable on mobile' and stuff so then I thought about that the same game are not linked to each other. Should I report this?

[ValDes]

I didn't reported this matter and I read somewhere about a free spins promotion like 'only avaliable on mobile' and stuff so then I thought about that the same game are not linked to each other. Should I report this?

 

Of course you should. Each and every gaming transaction should be absolutely available through both download, instant play and mobile version of the particular software where offered of course. The relevant casino is supposed to track down the issue and refer the matter to the gaming provider if necessary so that they could investigate and find out what happened. 

[cocopop3011]

Hey guys

 

I noticed that desktop and mobile games are not the same. I was sitting behind my desk one day and I was playing Mega fortune dreams and it took me hours before I got the free spins bonus round. When the free spins bonus was triggered I decided to play it further on the couch on my android tablet so I shut down my pc and went to the couch and took the my tablet on my way to the very comfortable couch. logged in, start the game...voila no bonus round?? hotdamn, I lost my bonus round (so I thought).

The next day I logged in on my pc and went to play Mega fortune dreams again, log in, start the game and whabamm there's my free spins bonus round again!

And that's the day when I found out that desktop and mobile are not linked to each other.

It's a pity though, I hope in the future they will be linked so we all can enjoy the game continuously.

 

May I ask which casino you were playing at at the time?

[LeoDubbed]

May I ask which casino you were playing at at the time?

of course cocopop

 

it was casinoeuro

[cocopop3011]

of course cocopop

 

it was casinoeuro

 

Ahh okay, not that it really makes a difference to what I was about to say, I was just being nosey 

 

Being an avid mobile gamer myself for a few years now I'd like to think I could answer your question but I can't really    I've never actually changed over devices at the point of a free spins/bonus game. At least not that I can remember anyway. Maybe I have done by accident but not that I can recall. I also have never played from android only ever iOS. Well that's a lie I did try it once on Android and hated it.

 

But I'd like to think that the games were indeed in sync with each other. I know some free spins offer only apply on desktop and not mobile but this isn't one of these occasions and it's certainly something I would bring up with customer support.

 

If you do I'd love to know what they say actually.