Concerns About Anjouan Gaming Authority Lack of Response to Complaints

[AndyShan137]

Hi everyone,

I’m starting this thread to ask if anyone else has experienced issues with the Anjouan Gaming Authority, particularly regarding complaint handling and communication.

I have submitted formal complaints through the seal at the bottom of pages that are linked with Anjouan Gaming and follow-up emails but have received little to no response. For a regulatory body that licenses online operators, this level of non-responsiveness is concerning.

Regulators play a crucial role in:

Protecting players

Enforcing license conditions

Acting as an independent dispute resolution point

Holding operators accountable

When complaints go unanswered, it raises questions about:

Whether disputes are being properly reviewed

The level of oversight applied to licensed casinos

The overall effectiveness of the regulatory framework

I’d really like to hear from others:

Have you successfully resolved a complaint through the Anjouan Gaming Authority?

How long did it take to receive a response?

Were you satisfied with the process?

Did you ever apply for the self exclusion program linked with the seal when you click into it and has it ever been implemented across the platforms operating under the license?

I’m not here to make accusations — just to gather experiences and understand whether this is an isolated issue or a wider pattern.

Any input would be appreciated.

Thanks.

[cocopop3011]

On 3/1/2026 at 5:21 PM, AndyShan137 said:

Hi everyone,

I’m starting this thread to ask if anyone else has experienced issues with the Anjouan Gaming Authority, particularly regarding complaint handling and communication.

I have submitted formal complaints through the seal at the bottom of pages that are linked with Anjouan Gaming and follow-up emails but have received little to no response. For a regulatory body that licenses online operators, this level of non-responsiveness is concerning.

Regulators play a crucial role in:

Protecting players

Enforcing license conditions

Acting as an independent dispute resolution point

Holding operators accountable

When complaints go unanswered, it raises questions about:

Whether disputes are being properly reviewed

The level of oversight applied to licensed casinos

The overall effectiveness of the regulatory framework

I’d really like to hear from others:

Have you successfully resolved a complaint through the Anjouan Gaming Authority?

How long did it take to receive a response?

Were you satisfied with the process?

Did you ever apply for the self exclusion program linked with the seal when you click into it and has it ever been implemented across the platforms operating under the license?

I’m not here to make accusations — just to gather experiences and understand whether this is an isolated issue or a wider pattern.

Any input would be appreciated.

Thanks.

Hi and welcome to the forum - I think we have an active member here currently going through a complaint with them but he hasn't shared much about how it's gone yet. 

[Manfred]

I have had an "open" case with Anjouan Gaming for a 3 months, and my experience has been exactly the same.

I submit the complaint as advised on their website (https://anjouangaming.com/file-a-complaint/). Other than a single automated confirmation email acknowledging receipt, I have not heard from them, despite multiple follow-ups.

The casino ignored the complaint and continues to operate as if nothing happened, with a still valid license and everything. No consequences at all.

In my experience, Anjouan does not provide any player protection or regulatory oversight. At this point, I think casinos licensed by Anjouan should be grouped together with unlicensed ones, because apart from the license seal, they are identical in every way that matters.

Although I would love to be wrong about this. So if anyone has had a different experience with Anjouan Gaming, where they actually addressed (or even resolved) a complaint, please share it.