Casino Name: VegasHero Complaint Title: Self-exclusion request ignored – account allowed to continue gambling Complaint Details: I requested self-exclusion on 8 February 2026, but my account at VegasHero was not blocked. Despite this request, I was able t

[Jolita]

I requested self-exclusion on 8th February 2026, but despite this, I was still able to continue playing on 17th February 2026, losing approximately £300.
I have screenshots and emails proving my self-exclusion request was submitted before these losses.
This is a serious breach of responsible gambling standards.
Additionally, the casino’s license is unclear, providing little protection for players.
I hope this warning will help other players avoid similar losses.

[cocopop3011]

7 hours ago, Jolita said:

I requested self-exclusion on 8th February 2026, but despite this, I was still able to continue playing on 17th February 2026, losing approximately £300.
I have screenshots and emails proving my self-exclusion request was submitted before these losses.
This is a serious breach of responsible gambling standards.
Additionally, the casino’s license is unclear, providing little protection for players.
I hope this warning will help other players avoid similar losses.

Hi and welcome to the forum,do you have proof of your request please? And have you submitted a complaint?

[Afi4wins]

OH BOY...here we go again...and again...and again...