Withdrawal To working CARD but not linked in any ACC

[gavdii]

Hi im from UK

I withdraw money but in mistake i choose card which is not linked to any bank acc because i closed it few months ago. Do you know if bank send the payment back or what with this??

 

 

Thanks a lot for answers

[cocopop3011]

Hi im from UK

I withdraw money but in mistake i choose card which is not linked to any bank acc because i closed it few months ago. Do you know if bank send the payment back or what with this??

 

 

Thanks a lot for answers

 

Hi Gav and welcome to AskGamblers!

 

I too am from the United Kingdom Yippee!!!

 

I have to say though I'm slightly confused with your question there! What do you mean your card isn't linked to your bank anymore? Is it a MasterCard? Do you mean you chose to withdraw to a card you no longer have?

[gavdii]

Hello,

Card is probably working but problem is that account number is closed in bank. It means Card is not linked to any ACC... It was mistake i wrote to casino but they said that they cant do anything. Hope the bank send it back to casino .... I dont know how its working... I withdraw 1 700pounds >-/

 

AND IT IS VISA DEBIT CARD

[ValDes]

Hello gavdii and welcome to AskGamblers forum. 

 

Hmm, it's weird what you give us as details... I had closed credit cards with working bank account number, but the opposite...never.

 

Anyways, once the money leave the casino account, then casino financial team have little power over it and hardly could do anything about it. On the other hand you should contact your card issuer and request more info from them and mostly, what is their procedure in situations like yours. 

[gavdii]

Okey yes i dont know exactly if Card working but i called to bank and they said that bank ACC is CLOSED it means CARD shouldnt be working... If casino send it i think it should arrive back no? I know its very hard to explain but i think i loose all my money :-/ Honestly i dont know what to do...

[ValDes]

Okey yes i dont know exactly if Card working but i called to bank and they said that bank ACC is CLOSED it means CARD shouldnt be working... If casino send it i think it should arrive back no? I know its very hard to explain but i think i loose all my money :-/ Honestly i dont know what to do...

 

Yeah, I was going to be surprised if your bank account is closed. but the card attached to that account still working.

 

So, now when the situation is clear, I guess your money will never arrive to that credit card, the casino transfer is about to be declined and marked as rejected from the card's issuing bank and then returned to casino payment processor.  

[gavdii]

It means they should contact me soon no? Because they already rise up issue too main payment department... Hope it will get sorted many thanks for your answer Valdes

[cocopop3011]

I have to say gav I live in the UK and I can't see how it is possible for a card to be active when the bank account isn't, in fact I'm pretty sure it is impossible! So as Valdes said the payment will not go through to the card and will be returned to the casino so I wouldn't worry I am sure you'll have another option to withdraw very soon!

 

Like for example I withdrew once via bank transfer but entered the wrong BIC number the payment failed to go through and was returned to the casino, I was then able to enter the correct details!

[gavdii]

Yeah thats right... I withdrew on monday i think few more days and they will contact me

[cocopop3011]

Yeah thats right... I withdrew on monday i think few more days and they will contact me

 

I'm sure of it! Keep us posted Gav!

[raverbabe]

Do you still have ANY accounts with the bank the card was issued by? If you do it will potentially be easier to get the whole mess sorted if the money is not returned to the casino. The most likely outcome is that the payment will "bounce" and be returned to the casino, but it could also find itself in a holding account with the bank, if that happens you will need to talk to them to see what can be done. 

 

I've had something similar before whereby I requested a withdrawal and chose the card option not realising that I had not updated my debit card details at the casino, but the bank still processed the payment into my account - I had a new debit card attached to the same account so there was no problem. I'm guessing your situation is more complex than this though?

[winningfly]

Strange. I have card, but there is no any bank account for me, just card. I made couple deposits with it, and got some withdrawals, not had any troubles.

[cocopop3011]

Strange. I have card, but there is no any bank account for me, just card. I made couple deposits with it, and got some withdrawals, not had any troubles.

 

Is it a MasterCard?

[gavdii]

Ok i got ARN number from casino what to do next? I dont understand why money not come back to casino because im sure that bank acc is closed... Thanks for answers

[ValDes]

Ok i got ARN number from casino what to do next? I dont understand why money not come back to casino because im sure that bank acc is closed... Thanks for answers

 

Take that number, go to your bank and request more information... Obviously, the problem is now in the hands of the bank issued the aforementioned card/s. 

[cocopop3011]

Ok i got ARN number from casino what to do next? I dont understand why money not come back to casino because im sure that bank acc is closed... Thanks for answers

 

Weird how the funds haven't come back if the bank account isn't open anymore, I don't see where the funds could have gone. I know being from the UK and with my bank payments into my bank have to be accepted, it's an automatic and instant process but nevertheless the process is there. So if my bank was closed the process wouldn't be there as it wouldn't exist. If that makes sense.

 

I know this may sound like an obvious question but are you sure your bank account is closed and not just dormant? I think what you need to now is like Valdes said and go and speak to your bank. Go into the branch and explain what's happened they'll be able to tell you where you go from here.

 

Come back and let us know. It's great for other people who make the same mistake to know the resolution in such situations. 

 

Hope you get you're money soon Gav

[gavdii]

I have ARN number from casino what to do next what to tell to bank? Thanks for answers

[cocopop3011]

I have ARN number from casino what to do next what to tell to bank? Thanks for answers

 

Go into the bank in question and tell them exactly what's happened. Give them your bank details and the ARN number and tell them you made a withdrawal to this bank account from an online casino. The funds have been sent to this bank account and can they check the status of the bank account and track your payment.

[gavdii]

Thanks for answer but im not in uk ... I left few weeks ago. I need to call them hope they will help me. And account is closed for sure its maybe on hold somewhere in bank.

[cocopop3011]

Thanks for answer but im not in uk ... I left few weeks ago. I need to call them hope they will help me. And account is closed for sure its maybe on hold somewhere in bank.

 

Oh right I see..not being in the UK could be a problem. I guess then yes you'll have to call them which I hope doesn't cost you too much from another country. Yes maybe they are holding your funds however I don't know how they would be able to release them to you if the bank account is closed. Will you be returning to the UK?

[gavdii]

No im staying in my country i hope they will send them back to casino because they cant hold them forever no?

[cocopop3011]

No im staying in my country i hope they will send them back to casino because they cant hold them forever no?

 

Well no the funds have to be somewhere, it just might be a lengthy process getting them back to you now. You definitely need to speak to your bank though. I believe they are the key now to getting your money

[partyhummel]

in february 2015 i requested a withdrawal of 150 € to my neteller at 32red. I have been using only neteller for years. 

 

after the money didnt show up for weeks i asked them and they said they have ignored my request and processed the amount to an expired card i quit almost cebnturies ago.

 

of course i should have kept in mind i had used an expired cc at 32red in my former life. ;-)

 

so i thought it was my fault.

 

the money has dematerialized btw.

 

asked them to block my account. dont want to risk to get the mega molah jackpot one day processed to any bank account my grand grand grandfather might have had. ;-))))

[ValDes]

in february 2015 i requested a withdrawal of 150 € to my neteller at 32red. I have been using only neteller for years. 

 

after the money didnt show up for weeks i asked them and they said they have ignored my request and processed the amount to an expired card i quit almost cebnturies ago.

 

of course i should have kept in mind i had used an expired cc at 32red in my former life. ;-)

 

so i thought it was my fault.

 

the money has dematerialized btw.

 

asked them to block my account. dont want to risk to get the mega molah jackpot one day processed to any bank account my grand grand grandfather might have had. ;-))))

 

Huh, how is that even possible?! If the money were sent to an expired credit/debit card, then the transaction was supposed to be declined by the bank and your money should have been sent back to the casino bank account. From there on, it is just a matter of discussing an alternative payment method... 

 

Feel free to submit a complaint against 32Red if your money never arrived one way or another. 

[partyhummel]

Huh, how is that even possible?! If the money were sent to an expired credit/debit card, then the transaction was supposed to be declined by the bank and your money should have been sent back to the casino bank account. From there on, it is just a matter of discussing an alternative payment method... 

 

Feel free to submit a complaint against 32Red if your money never arrived one way or another. 

Oh I contacted them and considered it is not worth to argue.

 

I just play at other operations^^