Is this a major malfunction at Leo Vegas Casino

[cocopop3011]

Okay, so I'm spinning as normal on Jack and the Beanstalk at Leo Vegas Casino when I get free spins!

 

I manage to unlock the Harps with 3 spins left too. Two harps come in on the reels 1 and 3 and one spin goes by when my all of a sudden my heart races as I see another two harps come in on reels 2 and 4. Then all  of a sudden I get a message saying GAME NOT CURRENTLY AVAILABLE. When I knock the game back on my free spins are there waiting for me but it shows different symbols on reels 2 and 4 NO HARPS!

 

I captured a screenshot of the error page and the harps landing on the reels but didn't take it when I went back on the game. The thing is I dont know if the reels had stopped when the error message came on. I thought they had but the second I seen the other harps come in the error message appeared straight away it all happened in a split second. But I expected the harps to be there when I went back into the game!

 

I don't know, do you think I should have a word with live chat or just let it go? If the harps had come in I know I was guaranteed a few hundred quid especially with the the purple symbol appearing there on reel 5!

 

Here is the screenshot, let me know what you think!

 

[Afi4wins]

Well Sharon darling, I had a very similar incident on Jack and the Beanstalk...but at another casino.

 

During the free spins game, I had 2 more spins left...

One harp was already on line 2...

Then I saw 2 more harps appearing on lines 3 and 4...

then the game went DEAD and the same error message came on!!!

 

I went "WTF" loudly...to myself of course...nobody else around...

reloaded the game...but the 2 harps were not on lines 3 and 4...just normal icons!!!

and again I went "WTFFFFFF" loudly...

 

I had just missed a big win with 3 harps...and with 2 more spins to go...

that could have made it 4 or even 5 harps...who knows!

 

I don't believe that was a technical error or malfunction...

it was more like a blardy blardy MANual intervention...

a possible huge mega-win-on-the-way prevention...

From that day on I don't trust any of Jack's game actions!

[cocopop3011]

Well Sharon darling, I had a very similar incident on Jack and the Beanstalk...but at another casino.

 

During the free spins game, I had 2 more spins left...

One harp was already on line 2...

Then I saw 2 more harps appearing on lines 3 and 4...

then the game went DEAD and the same error message came on!!!

 

I went "WTF" loudly...to myself of course...nobody else around...

reloaded the game...but the 2 harps were not on lines 3 and 4...just normal icons!!!

and again I went "WTFFFFFF" loudly...

 

I had just missed a big win with 3 harps...and with 2 more spins to go...

that could have made it 4 or even 5 harps...who knows!

 

I don't believe that was a technical error or malfunction...

it was more like a blardy blardy MANual intervention...

a possible huge mega-win-on-the-way prevention...

From that day on I don't trust any of Jack's game actions!

 

Really? That's so weired that you too had the same problem! For sure it was going to be a huge win, I've had for harps before and won over £500, I guess this time they just didn't want me to win it!

 

I really don't see the point in me going to live chat, having to go through the hassle of first explaining it all, then sending the screenshot only to tell me there's nothing they can do!

 

Let me see if we have a casino rep here!

[cocopop3011]

Well apparently we do although I forgot who it is! Valdes do you know?

[Afi4wins]

Really? That's so weired that you too had the same problem! For sure it was going to be a huge win, I've had for harps before and won over £500, I guess this time they just didn't want me to win it!

 

I really don't see the point in me going to live chat, having to go through the hassle of first explaining it all, then sending the screenshot only to tell me there's nothing they can do!

 

Let me see if we have a casino rep here!

 

Yes, it is very weird indeed...because it only happens to the game Jack and the Beanstalk!

 

I was unlucky I didn't have any screenshot taken at that very moment...

but you have one beautiful PROOF in your hands there Sharon darling!

With that, you can FIGHT for justice...fight for revenge...fight for your big win loss!!!

 

But I really doubt if the casino will or can do anything about that!!!

'Any malfunction voids all winings'...a BLOODY blardy term coined for casinos!

[cocopop3011]

Yes, it is very weird indeed...because it only happens to the game Jack and the Beanstalk! <_>

 

I was unlucky I didn't have any screenshot taken at that very moment...

but you have one beautiful PROOF in your hands there Sharon darling!

With that, you can FIGHT for justice...fight for revenge...fight for your big win loss!!!

 

But I really doubt if the casino will or can do anything about that!!! <_>

'Any malfunction voids all winings'...a BLOODY blardy term coined for casinos!

 

Well yes we all know that obsurd term and that is exactly what they will throw at me !

[ValDes]

Sharon dear, I'm really really sorry to see you a victim of such a software glitch, just seconds away from hitting your biggest  win this year! That sucks a big time! 

 

You may find a link to Leo Vegas rep here - http://www.askgamblers.com/forum/user/65629-leovegasrep/ 

[cocopop3011]

Sharon dear, I'm really really sorry to see you a victim of such a software glitch, just seconds away from hitting your biggest  win this year! That sucks a big time! 

 

You may find a link to Leo Vegas rep here - http://www.askgamblers.com/forum/user/65629-leovegasrep/ 

 

Well thank you I'll message them now! Maybe they can just take a look! I know it won't get me anywhere but let's just see how they reply if nothing else!

[ValDes]

If their rep cannot help, then my humble opinion is that you should NOT surrender, but fight for your rights to the end. The end in this case would be a written, signed and stamped letter on behalf Net Entertainment company where it is clearly described and explained what happened, why it happened and what was the REAL outcome of this particular spin. 

[cocopop3011]

If their rep cannot help, then my humble opinion is that you should NOT surrender, but fight for your rights to the end. The end in this case would be a written, signed and stamped letter on behalf Net Entertainment company where it is clearly described and explained what happened, why it happened and what was the REAL outcome of this particular spin. 

 

Oh so you think I should take this further? See now I wouldn't have bothered but now you mention why not, lets just see how this goes. Is it too late to contact live chat about it now?

[cocopop3011]

Okay, so I have been to live chat and I wont paste the conversation here, but basically the reels hadn't stopped when I had taken the screenshot so looks like those other 2 harps were never actually destined for me anyway!!!! :bad:

[cocopop3011]

Just going back to the subject of Leo Vegas this morning....Yesterday before I deposited I asked live chat if there was a bonus for me. The checked and came back said no there isn't which I was disappointed really considering I hadn't received a bonus in a while there.

 

Anyway deposited without a bonus, only to catch up with me emails this morning from yesterday to see actually I was offered a 50% bonus if I made a deposit by the end of yesterday!!

 

Leo Vegas what's going on? There was a time when I couldn't fault your casino and now two mistakes in one game session!!

 

I think all thats left to say on this matter is TUT TUT

[IBet88]

Looking for an online Casino in Malaysia and Singapore? IBet88 offers you the chance to play and win with bonus giveaways and promotions online.

[cocopop3011]

Looking for an online Casino in Malaysia and Singapore? IBet88 offers you the chance to play and win with bonus giveaways and promotions online.

 

Do you work for this casino by any chance?

[Afi4wins]

Looking for an online Casino in Malaysia and Singapore? IBet88 offers you the chance to play and win with bonus giveaways and promotions online.

 

Well, IBet88 may be doing quite well in Malaysia and Singapore, with a few other casinos too...

BUT...I wouldn't want to play at any of them. No need to ask why.

[cocopop3011]

Well, IBet88 may be doing quite well in Malaysia and Singapore, with a few other casinos too...

BUT...I wouldn't want to play at any of them. No need to ask why.

 

 

:lol: :lol: :lol:

[LeoVegasRep]

Hey Cocopop! Hope you had a great weekend!

 

Sorry to hear that you seem to be having issues with Jack and the Beanstalk.

 

It sounds like there is an issue with the way that the game files are cached on your PC/Mobile so here are instructions on how to correct this. I'd imagine that this will be useful for other casino players who are also having tech issues with a game. Therefore he is a list of devices and how to clear your cookies and cache per browser. 9 times out of 10 this will resolve the issue you are having.

 

Mozilla Firefox:

-Choose Tools, 

-Options. 

-Check under the tab called Privacy- 

-Choose Remove individual cookies.

 

Internet Explorer:

-Choose Tools, 

-Internet Options. 

-Check under the tab General

-Press delete and then delete all cookies.

 

Google Chrome:

- Click Chrome menu on the browser toolbar. 

-Select Tools. 

-Select Clear browsing data. 

-Use checkboxes to select "Cookies and other site and plug-in data" and "Cached images and files". 

-Click "Clear browsing data".

 

Safari:

-Open Safari if it is not already open.

-Choose Safari > Preferences, and then click Privacy.

-Click Details.

-Select one or more website that stores cookies, and then click Remove or Remove All.

-When you finish removing websites, click Done.

 

On your iPhone:

From the Home screen, choose Settings > Safari.

Tap Clear Cookies.

 

On your Android:

-Launch your browser

-Press the Menu key, then press More

-Press Settings

-Scroll down to the Privacy Settings section

-Press Clear All Cookie Data

-Press OK

 

I've also sent a reply to your inbox so I can check your account and see if there is a game that hadn't completed correctly. I can be specific in your case with this information. If you'd be so kind as to reply with your email address I'll look into it as soon as I am able to.

 

In regards to the bonuses you mention, these are decided on a case by case basis so you won't always be entitled to an extra bonus over and above our normal promotions. We do still offer some great promotions in general so please do keep an eye on your SMS and emails. Especially since I note that you said you didn't receive one for a while. Do we have the correct details for you? We can check all of this out for you with your email address of course.

 

Best of luck and please do let us know if this resolves the issue for you. 

[cocopop3011]

Hey Cocopop! Hope you had a great weekend!

 

Sorry to hear that you seem to be having issues with Jack and the Beanstalk.

 

It sounds like there is an issue with the way that the game files are cached on your PC/Mobile so here are instructions on how to correct this. I'd imagine that this will be useful for other casino players who are also having tech issues with a game. Therefore he is a list of devices and how to clear your cookies and cache per browser. 9 times out of 10 this will resolve the issue you are having.

 

Mozilla Firefox:

-Choose Tools, 

-Options. 

-Check under the tab called Privacy- 

-Choose Remove individual cookies.

 

Internet Explorer:

-Choose Tools, 

-Internet Options. 

-Check under the tab General

-Press delete and then delete all cookies.

 

Google Chrome:

- Click Chrome menu on the browser toolbar. 

-Select Tools. 

-Select Clear browsing data. 

-Use checkboxes to select "Cookies and other site and plug-in data" and "Cached images and files". 

-Click "Clear browsing data".

 

Safari:

-Open Safari if it is not already open.

-Choose Safari > Preferences, and then click Privacy.

-Click Details.

-Select one or more website that stores cookies, and then click Remove or Remove All.

-When you finish removing websites, click Done.

 

On your iPhone:

From the Home screen, choose Settings > Safari.

Tap Clear Cookies.

 

On your Android:

-Launch your browser

-Press the Menu key, then press More

-Press Settings

-Scroll down to the Privacy Settings section

-Press Clear All Cookie Data

-Press OK

 

I've also sent a reply to your inbox so I can check your account and see if there is a game that hadn't completed correctly. I can be specific in your case with this information. If you'd be so kind as to reply with your email address I'll look into it as soon as I am able to.

 

In regards to the bonuses you mention, these are decided on a case by case basis so you won't always be entitled to an extra bonus over and above our normal promotions. We do still offer some great promotions in general so please do keep an eye on your SMS and emails. Especially since I note that you said you didn't receive one for a while. Do we have the correct details for you? We can check all of this out for you with your email address of course.

 

Best of luck and please do let us know if this resolves the issue for you.

 

Thank you very much for replying, however I have been in touch with live chat since this and they informed me that the reels hadn't finished their spin when the game froze! I had pretty much guessed this anyway, so it's absolutely fine! I understand that things like this can happen and its out of anyone's control!

 

I'll send my email via PM for you. And thanks again for taking the time to reply to me here, it's much appreciated.

[Johnnygotthebone]

This casino is one of my hand-picked, I constantly play here, they give me good will bonuses and treat me with the upmost respect. I know what the problem is, many providers are updating their software and it's causing a big havoc on the iPhone platform, I guess it's affecting the PC platform as well, starburst As you can see his trains from last year, many other upgrades are being done on the software' as you can see the change from last year, many other upgrades are being done on the softwate.

 

 

No matter which casino are you playing on, you will see these glitches, it does not affect the payout, but the screen makes it look like you got robbed, but I can assure you that all your money was paid, the reason I'm saying this, is because it's happened to me several times with that no matter which casino are you playing on, you will see these glitches, it does not affect the payout, but the screen makes it look like you got robbed,

 

Micro gaming has got to upgrade, that's why everything lags on the iPhone and the iPad and there was no sound on almost all the games created before 2014. It is unbearable to play these games online using a mobile iPhone or iPad

[ValDes]

This casino is one of my hand-picked, I constantly play here, they give me good will bonuses and treat me with the upmost respect. I know what the problem is, many providers are updating their software and it's causing a big havoc on the iPhone platform, I guess it's affecting the PC platform as well, starburst As you can see his trains from last year, many other upgrades are being done on the software' as you can see the change from last year, many other upgrades are being done on the softwate.

 

 

No matter which casino are you playing on, you will see these glitches, it does not affect the payout, but the screen makes it look like you got robbed, but I can assure you that all your money was paid, the reason I'm saying this, is because it's happened to me several times with that no matter which casino are you playing on, you will see these glitches, it does not affect the payout, but the screen makes it look like you got robbed,

 

Micro gaming has got to upgrade, that's why everything lags on the iPhone and the iPad and there was no sound on almost all the games created before 2014. It is unbearable to play these games online using a mobile iPhone or iPad

 

Ehh, Johnny... Wish you had said that when you had similar issue with Video Slots Casino.

[Johnnygotthebone]

950 year exclusion in place over there sir.