Deloro - Explications

[bp54]

32 minutes ago, cocopop3011 said:

É por isso que seu caso é mais complexo e por que a AG não poderá ajudá-lo(a) com uma reclamação — ainda acreditamos que você recebeu a melhor orientação possível. Qual foi o resultado da sua reclamação no site que você utilizou? 

I apologize if your advice is to speak with Delorocasino or complain to ANJOUAN, you know very well that you won't respond to me!

[Flatzem888]

a 5K EUR settlement offer like this is a massive admission of guilt. If bp54 had actually gambled away the money himself, the casino would simply send him the game logs, say "better luck next time," and close the chat.

 

[bp54]

6 minutes ago, Flatzem888 said:

Uma oferta de acordo de 5 mil euros como essa é uma enorme admissão de culpa. Se o bp54 tivesse realmente perdido o dinheiro em jogos de azar, o cassino simplesmente lhe enviaria os registros do jogo, diria "melhor sorte na próxima" e encerraria o chat.

Yes, and I have proof of that, and I can post it here!

[Blackjax]

@bp54 have you tried contacting Evolution gaming/Netent? They are the ones who run the game where your money was lost. I am sure they can help you in some way. 

I have a suggestion for you. Contact Evolution gaming or Netent and then ask for game logs and ip address of the irregular gameplay. Then send this to Deloro and tell them you are taking matter further. Try this and let's see what happens? 

[cocopop3011]

44 minutes ago, Flatzem888 said:

from what I read is that the casino offered bp54 5k eur and to drop this matter.. but a casino wouldn't offer a player 5K if the player had been the one that depleted his 52k balance they would just say well it's your fault but instead they want to give a 5k .. which is only less than 10% of the 52K. bp54 said: "I was in constant contact with a supposed casino employee, who I'm 90% sure is the owner, named J..........., who gave me hope, until yesterday when he basically offered me a miserable sum of €5000 to reach an agreement...."

Regardless of this information, we still cannot accept the complaint, and the OP has already been given the best advice.

[bp54]

18 minutes ago, cocopop3011 said:

Independentemente dessas informações, ainda não podemos aceitar a reclamação, e o autor da publicação já recebeu a melhor orientação possível.

Keep asking what the best possible guidance was to refer to?

[cocopop3011]

18 minutes ago, bp54 said:

Keep asking what the best possible guidance was to refer to?

The complaints department referred you to the licensing authority and you have been shown in the forum by another member how to do this  

[bp54]

1 hour ago, cocopop3011 said:

O departamento de reclamações encaminhou você à autoridade de licenciamento e outro membro do fórum já lhe mostrou como proceder. 

Anjouan (referring to Anjouan Gaming, the online casino licensing authority for the island of Anjouan, Comoros) does not usually respond effectively to player complaints in practice, despite having a formal process described on its official website.