Deloro - Explications

[bp54]

To be honest, the 5,000 euros would help me, but compared to 52,000, and they're only giving me 5,000 euros because they say I was the one who played, anyway... I just hope that MFSA and MAG do something about it.

[bp54]

[Flatzem888]

an example of a casino being rogue.

Joyland Casino Jackpot Scandal (2009-2010), which involved a Playtech-powered casino and a female player from South Africa named Sylvia P. This is often cited as one of the "dirtiest" moves in online gambling history because of how the casino used the player's own circumstances against her.

The Case: Sylvia P. vs. Joyland Casino (Playtech)

Sylvia was playing the Beach Life progressive slot (a classic Playtech game). She hit the massive jackpot for $4,188,719.98.

The "Robbery" Strategy

Instead of celebrating a new millionaire, Joyland Casino (which was part of the CPays/EuroPartners group at the time) used two brutal tactics to avoid paying:

1. The Monthly Withdrawal Cap: The casino had a "predatory" term in its contract stating that players could only withdraw a maximum of $9,000 per month. At that rate, it would have taken Sylvia 38 years to collect her full $4.1 million.

2. The "Lump Sum" Lowball: Knowing that Sylvia was older and might not want to wait 40 years to see her money, the casino offered her a "deal." They told her she could have a lump sum immediately if she agreed to take only half of her winnings (roughly $2 million) and forfeit the rest.

The Outcome

Under extreme pressure and wanting to secure her family's future, Sylvia reportedly accepted the $2 million settlement, effectively letting the casino "steal" over $2 million of her legitimate jackpot.

Why this Scandal Mattered

This case caused an absolute firestorm in the gambling community.

• Playtech’s Role: While Playtech provided the software, they initially claimed they couldn't force the casino (operator) to pay. However, the backlash was so severe that it eventually led to major changes in how software providers oversee their licensees.

• The "Joyland" Legacy: The casino's reputation was destroyed. Most reputable portals blacklisted them immediately.

• The Rule Change: Today, reputable regulators (like the MGA or UKGC) mandate that Progressive Jackpots must be paid in full and are exempt from standard monthly withdrawal limits.

Joyland Casino as you knew it is dead, but the "owners" and the DNA of that operation simply shifted around the industry like shadows.

The Death of Joyland

After the Sylvia P. scandal and several other "rogue" accusations (including confiscating player funds for "terms violations"), Joyland's reputation became so toxic that it was effectively blacklisted by every major affiliate and player advocate site (like Casinomeister).

• Eventually, the brand was shuttered.

• If you try to find it today, you'll likely find broken links or "Review" sites warning you to stay away.

The Owners: The "EuroPartners" / CPays Network

This is where it gets "industry-dark." Joyland was part of a massive marketing and management group often referred to as EuroPartners (linked to a company called Universe Entertainment Services).

• The Pivot: When one brand like Joyland got too "hot" with scandals, the owners would often just shift their focus to their other brands. At the time, they managed big names like Titan Casino, Casino Tropez, and Europa Casino.

• The Playtech Breakup: For a long time, Playtech turned a blind eye. However, as regulation got tighter (especially with the UKGC and MGA), Playtech eventually had to distance themselves from the "wild west" tactics of these operators to protect their own licenses.

Where are they now?

The people behind those old rogue operations didn't go to jail; they just adapted.

• Consolidation: Many of those brands were sold, rebranded, or moved to Curacao licenses where they could continue operating with fewer rules.

• New Names, Old Games: Many of the "shady" owners from the 2009–2012 era moved into the "White Label" business—creating the platforms that other people use to start casinos.

 

The owners of Joyland proved that if you win too much, they will try to "negotiate." Even though you are playing in 2026, the spirit of Joyland lives on in Variable RTP.

• Joyland robbed people with contracts.

• Modern Slots "rob" people with math (lowering the RTP to 88% without telling you).

[bp54]

7 hours ago, Flatzem888 said:

Um exemplo de um cassino agindo de má-fé.

O escândalo do jackpot do cassino Joyland (2009-2010) , que envolveu um cassino com tecnologia Playtech e uma jogadora sul-africana chamada Sylvia P., é frequentemente citado como uma das ações mais "sujas" da história dos jogos de azar online, devido à forma como o cassino usou as circunstâncias da jogadora contra ela.

O Caso: Sylvia P. contra o Cassino Joyland (Playtech)

Sylvia estava jogando o caça-níquel progressivo Beach Life (um clássico da Playtech). Ela ganhou o enorme prêmio de $4.188.719,98 .

A estratégia do "roubo"

Em vez de comemorar um novo milionário, o Joyland Casino (que na época fazia parte do grupo CPays/EuroPartners ) usou duas táticas brutais para evitar o pagamento:

1. Limite de Saque Mensal: O cassino tinha uma cláusula "predatória" em seu contrato, estipulando que os jogadores só podiam sacar um máximo de US$ 9.000 por mês . Nesse ritmo, Sylvia levaria 38 anos para receber seus US$ 4,1 milhões.

2. A proposta de "pagamento único": Sabendo que Sylvia era idosa e poderia não querer esperar 40 anos para ver seu dinheiro, o cassino ofereceu-lhe um "acordo". Disseram-lhe que poderia receber um pagamento único imediatamente se concordasse em ficar apenas com metade dos seus ganhos (aproximadamente 2 milhões de dólares ) e renunciar ao resto.

O resultado

Sob extrema pressão e querendo garantir o futuro de sua família, Sylvia teria aceitado o acordo de US$ 2 milhões , permitindo efetivamente que o cassino "roubasse" mais de US$ 2 milhões de seu prêmio legítimo.

Por que esse escândalo foi importante

Este caso causou uma verdadeira tempestade na comunidade de jogos de azar.

• Papel da Playtech: Embora a Playtech tenha fornecido o software, inicialmente alegou que não podia obrigar o cassino (operador) a pagar. No entanto, a reação negativa foi tão forte que acabou levando a grandes mudanças na forma como os fornecedores de software supervisionam seus licenciados.

• O legado do "Joyland": a reputação do cassino foi destruída. A maioria dos portais de notícias respeitáveis o colocou imediatamente em listas negras.

• Mudança na regra: Hoje, órgãos reguladores respeitáveis (como a MGA ou a UKGC) exigem que os jackpots progressivos sejam pagos integralmente e estejam isentos dos limites de saque mensais padrão.

O Joyland Casino como você o conhecia está morto , mas os "proprietários" e o DNA daquela operação simplesmente se espalharam pela indústria como sombras.

A Morte de Joyland

Após o escândalo de Sylvia P. e várias outras acusações de conduta "desonesta" (incluindo a confiscação de fundos de jogadores por "violações dos termos"), a reputação da Joyland tornou-se tão negativa que foi efetivamente banida por todos os principais sites afiliados e de defesa do jogador (como o Casinomeister).

• Por fim, a marca foi encerrada.

• Se você tentar encontrá-lo hoje, provavelmente encontrará links quebrados ou sites de "avaliação" alertando para que você fique longe.

Os proprietários: A rede "EuroPartners" / CPays

É aqui que a coisa fica "obscura para a indústria". A Joyland fazia parte de um enorme grupo de marketing e gestão, frequentemente chamado de EuroPartners (ligado a uma empresa chamada Universe Entertainment Services ).

• A Mudança Estratégica: Quando uma marca como a Joyland se envolvia em escândalos, os proprietários geralmente mudavam o foco para suas outras marcas. Na época, eles administravam grandes nomes como Titan Casino , Casino Tropez e Europa Casino .

• A Ruptura da Playtech: Por muito tempo, a Playtech ignorou a situação. No entanto, com o endurecimento das regulamentações (especialmente com a UKGC e a MGA), a Playtech acabou tendo que se distanciar das táticas "sem lei" dessas operadoras para proteger suas próprias licenças.

Onde eles estão agora?

As pessoas por trás daquelas antigas operações ilegais não foram presas; elas simplesmente se adaptaram .

• Consolidação: Muitas dessas marcas foram vendidas, renomeadas ou transferidas para licenças de Curaçao, onde puderam continuar operando com menos regras.

• Novos nomes, jogos antigos: Muitos dos proprietários "duvidosos" da era 2009-2012 migraram para o negócio de "marca branca" — criando as plataformas que outras pessoas usam para abrir cassinos.

 

Os donos do Joyland provaram que, se você ganhar demais, eles tentarão "negociar". Mesmo que você esteja jogando em 2026, o espírito do Joyland continua vivo no Variable RTP .

• Joyland lesou pessoas com contratos .

• Os caça-níqueis modernos "roubam" as pessoas com matemática (reduzindo o RTP para 88% sem avisar).

Well, my friend, if they made a deal with me and paid 45,000, I wouldn't bother anymore.

In my case, we have several companies/people involved:

Deloro,

Dimetrades,

Evolution,

Mifinity,

Vendelux,

Anjouan

I think it will have some impact; notice that I have all the chats, I have the exact moment I received the recovery code to change my password.

And once again, I know who is behind all this! From the information on Casinomeister.

[Flatzem888]

4 hours ago, bp54 said:

Well, my friend, if they made a deal with me and paid 45,000, I wouldn't bother anymore.

In my case, we have several companies/people involved:

Deloro,

Dimetrades,

Evolution,

Mifinity,

Vendelux,

Anjouan

I think it will have some impact; notice that I have all the chats, I have the exact moment I received the recovery code to change my password.

And once again, I know who is behind all this! From the information on Casinomeister.

how do you think the Sylvia P. case would go if it happened in 2026? for example if it had been DelOro casino instead of Joyland... and deloro had a 9000 monthly payout in their T&C.

 

[bp54]

2 hours ago, Flatzem888 said:

Como você acha que o caso de Sylvia P. se desenrolaria se acontecesse em 2026? Por exemplo, se fosse o cassino DelOro em vez do Joyland... e se o DelOro tivesse um pagamento mensal de 9.000 em seus termos e condições.

 

It's quite complicated to answer.

Even in this, Deloro fails in their terms and conditions; each language has different conditions.

They say you can withdraw 10,000 euros, and that's a lie; this was a point I mentioned several times on Gurucasino.

[bp54]

@cocopop3011

 

Once again, I'm asking AskGamblers for help. If you have a positive response from Deloro, you can help me win this case.

I've also sent it to Gurucasinos. Note that by having a positive review of this casino, you are indirectly collaborating with them and deceiving people.

I ask that those responsible analyze this, and if necessary, I will send everything I have!

[Flatzem888]

4 hours ago, bp54 said:

@cocopop3011

 

Once again, I'm asking AskGamblers for help. If you have a positive response from Deloro, you can help me win this case.

I've also sent it to Gurucasinos. Note that by having a positive review of this casino, you are indirectly collaborating with them and deceiving people.

I ask that those responsible analyze this, and if necessary, I will send everything I have!

how do you want them to help you with this case?

[bp54]

2 hours ago, Flatzem888 said:

Como você gostaria que eles te ajudassem neste caso?

They claim that DeLorean has a good response and resolution rate; I'd like to see what their justification would be with this problem. I'm very tired, as I said, but I will go to the very end.

Hey, you have an account there, you could talk about my case in the chat and see what they say

 

[Flatzem888]

22 minutes ago, bp54 said:

They claim that DeLorean has a good response and resolution rate; I'd like to see what their justification would be with this problem. I'm very tired, as I said, but I will go to the very end.

Hey, you have an account there, you could talk about my case in the chat and see what they say

 

their justification is probably the hundreds of positive reviews...

[bp54]

47 minutes ago, Flatzem888 said:

A justificativa deles provavelmente são as centenas de avaliações positivas...

All they had to do was lower their evaluation scores, and they were sure to react.

[Flatzem888]

lowering their score would be like this 

 

[bp54]

9 minutes ago, Flatzem888 said:

diminuir a pontuação deles seria assim: 

 

It would amount to something, I'm sure....

[cocopop3011]

1 hour ago, bp54 said:

All they had to do was lower their evaluation scores, and they were sure to react.

We cannot lower the score based just on one bad review, unfortunately that is not how it works. Also we only have your version of the story here. If we lowered the score for every casino someone posted in the forum about, there'd be no casinos left to play in  Your nregative review has been published but with no many positive reviews it won't effect the score yet.

[bp54]

43 minutes ago, cocopop3011 said:

Infelizmente, não podemos diminuir a pontuação com base em apenas uma avaliação negativa; não é assim que funciona. Além disso, só temos a sua versão dos fatos. Se diminuíssemos a pontuação de todos os cassinos sobre os quais alguém postou no fórum, não sobraria nenhum cassino para jogar.   Sua avaliação negativa foi publicada, mas, como não há muitas avaliações positivas, ela ainda não afetará a pontuação.

Okay, so file a complaint and see if they respond or if they're rude and impolite. Why don't they help me? My complaint is genuine; otherwise, I wouldn't be sending complaints to:

MIFINITY

MGA

MFSA

EVOLUTION

ANJOUAN

Browse all the forums

gurucasino

casinnomeister

Lcb

askgamblers

You can see my topics.

[Flatzem888]

4 minutes ago, bp54 said:

Okay, so file a complaint and see if they respond or if they're rude and impolite. Why don't they help me? My complaint is genuine; otherwise, I wouldn't be sending complaints to:

MIFINITY

MFSA

EVOLUTION

ANJOUAN

Browse all the forums

gurucasino

casinnomeister

Lcb

askgamblers

You can see my topics.

what you want askgamblers to do ? to tell deloro to pay you the 52k eur or they will blacklist them like casinomeister did ? which would possibly result in deloro not paying anyway and then also not paying any affiliate fees (including any fees that are owed) 

[cocopop3011]

18 minutes ago, bp54 said:

Okay, so file a complaint and see if they respond or if they're rude and impolite. Why don't they help me? My complaint is genuine; otherwise, I wouldn't be sending complaints to:

MIFINITY

MGA

MFSA

EVOLUTION

ANJOUAN

Browse all the forums

gurucasino

casinnomeister

Lcb

askgamblers

You can see my topics.

I’ve already told you that I had no powers to file your complaint. The decision is not mine to make as I do not work on the complaints department snd they have already given you the best way to deal with this. 

[cocopop3011]

11 minutes ago, Flatzem888 said:

what you want askgamblers to do ? to tell deloro to pay you the 52k eur or they will blacklist them like casinomeister did ? which would possibly result in deloro not paying anyway and then also not paying any affiliate fees (including any fees that are owed) 

And @bp54 even if the complaint was listed and it wasn’t resolved in your favour we still wouldn’t black list the casino based on one unresolved complaint. 
 

[bp54]

16 minutes ago, Flatzem888 said:

O que você quer que o AskGamblers faça? Que diga à Deloro para lhe pagar os 52 mil euros ou que a coloquem na lista negra, como fez o CasinoMeister? O que possivelmente resultaria na Deloro não pagando de qualquer forma e, consequentemente, não pagando nenhuma taxa de afiliado (incluindo quaisquer taxas devidas). 

I just want justice,

[cocopop3011]

3 minutes ago, bp54 said:

I just want justice,

I understand that I really do, I just can’t open a complaint for you

[bp54]

11 minutes ago, cocopop3011 said:

And @bp54 even if the complaint was listed and it wasn’t resolved in your favour we still wouldn’t black list the casino based on one unresolved complaint. 
 

What if those comments are from bots? Have you noticed how many people register at the casino based on the information they get from it? I fell for it through GuruCasino. And if you open a complaint, you'll see who they really are. It's one of two things: either you're getting a commission from them, or Casinomeister and LCB are the only ones who really know who they are. Do you think they're rogue at Casinomeister because they're trustworthy? When I opened my complaint, they should have responded to you. You yourselves say you have a high response and resolution rate with them, and you say it's not me.

[cocopop3011]

7 hours ago, bp54 said:

What if those comments are from bots? Have you noticed how many people register at the casino based on the information they get from it? I fell for it through GuruCasino. And if you open a complaint, you'll see who they really are. It's one of two things: either you're getting a commission from them, or Casinomeister and LCB are the only ones who really know who they are. Do you think they're rogue at Casinomeister because they're trustworthy? When I opened my complaint, they should have responded to you. You yourselves say you have a high response and resolution rate with them, and you say it's not me.

We have a team who checks reviews for bots and those reviews are not published. CM will have their own reasons for blacklisting them which is nothing to do with us. 

[Flatzem888]

@bp54

2 Feb 2026 ... Through our trusted Complaint Service, AskGamblers has helped players recover a total of $79,174,826 since the launch of AGCCS

 

AskGamblers Casino Complaint Service (AGCCS) closed Q4 2025 by helping players recover more than $1.67 million, further strengthening its role as a reliable ally for players.

BELGRADE, Serbia, Feb. 2, 2026 /PRNewswire/ -- AskGamblers Casino Complaint Service (AGCCS) wrapped up Q4 2025 by helping players recover $1,677,858, reinforcing its role as a trusted advocate for fairness in online gambling.

The Q4 report covers the period between 1 October and 31 December 2025, during which AGCCS received 3,460 complaints from players worldwide. Out of these, 1,252 complaints were processed, with 815 successfully resolved, benefiting 2,484 users and involving 983 casinos, sportsbooks, and affiliates.

 

but this 52k euros is about a serious allegation that deloro casino placed fake bets in order to drain the 52k balance.  It's not about a delayed withdrawal.