CasinoPrestige721 voided £700 winnings and refuses to provide evidence or regulator details

[Mark.humphreys3193]

I am seeking assistance regarding a dispute with CasinoPrestige721, operated by Aurevia IT Group, concerning the voiding of approximately £700 in winnings.

The operator alleges that my winnings were voided due to a breach of bonus terms. However, despite extensive correspondence, they have failed to demonstrate how or when any breach occurred and have repeatedly refused to provide supporting evidence.

 

Specifically:

• I have requested a per-bet breakdown showing which wagers were allegedly placed while a bonus was active.

• I have requested confirmation of when the bonus was deemed active and when it was exhausted.

• I have requested an explanation of how wagers were allocated between bonus funds and real-money balance.

 

The operator has explicitly stated that:

• internal audit calculations and system-level wagering logic will not be disclosed, and

• frontline support is unable to provide any evidence supporting the alleged breach.

 

As a result, the decision to void winnings is being maintained without transparency, evidence, or the ability for independent verification.

 

In addition, when I directly asked the operator to confirm:

• who their regulator is, and

• under which licence they operate,

 

they refused to disclose this information, stating that licensing and regulatory details could not be shared directly. This refusal occurred despite regulatory identification being a basic transparency requirement for any licensed gambling operator.

 

Throughout the complaint process:

• Live chat initially confirmed the case was “under review,” then reverted to a “final decision” without explanation.

• Live chat was closed multiple times immediately after I requested evidence or escalation.

• Communication was terminated immediately after I formally notified the operator that this constituted a legal dispute regarding withheld funds.

 

I have exhausted all internal complaint channels. The operator has refused to evidence its claims, refused to identify its regulator when asked, and has unilaterally closed communication.

 

I retain full records of my betting history, bonus terms, withdrawal refusal, and complete live-chat transcripts. I am seeking independent review and assistance due to the operator’s continued refusal to engage transparently or substantively.

y.http://Casinoprestige721.com

 

https://drive.google.com/drive/u/0/folders/1r-1pbMPByBTzLvjcscMXoEzskRCZtPR5

evidence in drive above

[cocopop3011]

3 hours ago, Mark.humphreys3193 said:

I am seeking assistance regarding a dispute with CasinoPrestige721, operated by Aurevia IT Group, concerning the voiding of approximately £700 in winnings.

The operator alleges that my winnings were voided due to a breach of bonus terms. However, despite extensive correspondence, they have failed to demonstrate how or when any breach occurred and have repeatedly refused to provide supporting evidence.

 

Specifically:

• I have requested a per-bet breakdown showing which wagers were allegedly placed while a bonus was active.

• I have requested confirmation of when the bonus was deemed active and when it was exhausted.

• I have requested an explanation of how wagers were allocated between bonus funds and real-money balance.

 

The operator has explicitly stated that:

• internal audit calculations and system-level wagering logic will not be disclosed, and

• frontline support is unable to provide any evidence supporting the alleged breach.

 

As a result, the decision to void winnings is being maintained without transparency, evidence, or the ability for independent verification.

 

In addition, when I directly asked the operator to confirm:

• who their regulator is, and

• under which licence they operate,

 

they refused to disclose this information, stating that licensing and regulatory details could not be shared directly. This refusal occurred despite regulatory identification being a basic transparency requirement for any licensed gambling operator.

 

Throughout the complaint process:

• Live chat initially confirmed the case was “under review,” then reverted to a “final decision” without explanation.

• Live chat was closed multiple times immediately after I requested evidence or escalation.

• Communication was terminated immediately after I formally notified the operator that this constituted a legal dispute regarding withheld funds.

 

I have exhausted all internal complaint channels. The operator has refused to evidence its claims, refused to identify its regulator when asked, and has unilaterally closed communication.

 

I retain full records of my betting history, bonus terms, withdrawal refusal, and complete live-chat transcripts. I am seeking independent review and assistance due to the operator’s continued refusal to engage transparently or substantively.

y.http://Casinoprestige721.com

 

https://drive.google.com/drive/u/0/folders/1r-1pbMPByBTzLvjcscMXoEzskRCZtPR5

evidence in drive above

Hi and welcome to the forum.

They cannot fail to provide licensing information and it has to be visible on their website - is it?

[Mark.humphreys3193]

21 hours ago, cocopop3011 said:

Hi and welcome to the forum.

They cannot fail to provide licensing information and it has to be visible on their website - is it?

Thank you very much for the response.

 

No, the licensing information is not visible on the CasinoPrestige721 website.

 

I have checked the footer, Terms & Conditions, About Us section, and all available policy pages. There is no licence number, no regulator name, and no clickable licence validator displayed anywhere on the site.

 

The only corporate information shown is a statement in the footer claiming the site is “owned and operated by Aurevia IT Group” with a registration number (705918) and Curaçao address. When I searched the Curaçao Chamber of Commerce for that registration number, no record could be found.

 

When I asked live chat directly to confirm their regulator and licence, they refused to provide this information and stated that licensing details could not be shared.

 

I have screenshots of:

 

• the website footer showing the lack of licence details,
• the Chamber of Commerce search returning no result for the stated registration number,
• and live chat refusing to identify the regulator.

 

 

Happy to provide these if required.