Bovada disabled account after withdraw request

[LeoTo91]

I created an account on bovada in early November. I  never accepted a single up bonus, only deposited with crypto. I deposited 2700 and ran it up to 6100 dollars. I requested a withdraw and they declined the withdrawal and disabled my account. I provided all docs, selfie, ID photo, and bank statements pull to show proof of address. I never had an account before with this book and did not use a bonus in any of my winnings. All my winnings came from slot play and I did not hit a jackpot, just multiple good hits. 
 

my account has been disabled since 11/28, customer service chat has promised I will get my money once review is completed. It’s take a month and I don’t hear anything back yet. I really need someone to help me here please. I broke no rules with them. 

[LeoTo91]

I added screen shots to show it’s been going on since late November. Support chat has told me I will eventually get my money. I am done waiting a month, I need my money now. I unfortunately have just been laid off my job! Can you please help me get Bovada to pay me. I want my money now, I no longer care to ever play at this casino again! Just want my money now 

[Afi4wins]

@LeoTo91 Hi there and welcome to the forum.

This time of the year is unfortunately a period when casino's staff go on leave and holidays, so all pending work gets delayed. This is probably the case with yours too.

Investigation of your account by the relevant casino team has taken quite some time already but this not really surprising though. There have been cases whereby investigations took some months to be completed, so I guess you'll just have to wait.

[LeoTo91]

Is your team able to contact bovada on my behalf? I was recommended to this site by others who had similar cases. Waiting multiple months is insane, I really need my money asap. 

[Afi4wins]

@cocopop3011 Do we have Bovada's casino rep here?