Redbet casino

[Razorreay]

Had 2150 euros confiscated by redbet casino due to a very flimsy clause in their terms.

Save your money and play elsewhere.

They did pay me some cash from a previous win but they will use their terms to keep you from your cash.

Just don't risk it, please

Ian

[ValDes]

Hello and welcome to the AskGamblers forum. 

 

Care to share some details about your issue with RedBet casino? Throwing accusations just like that  against a reputable online operator such as Redbet is not something we will tolerate unless you back up your statements of course. 

[Zabier]

Interested to hear more about this. Never heard such an accusation against them before.

[Razorreay]

To All

Just to clarify, these are not flimsy accusations but facts of truth.

A casino introduces a clause, 7.2, which states that you can't gamble more than 5 euros on a bet whilst in the "wagering period"

There are however no restrictions enforced on the game nor indeed any means of tracking where you are in relation to wagering requirements.

Now, staff at ask gamblers have stated that this is legal but not necessarily fair!!!

The only reason for such a clause, in my opinion, is to confiscate winnings if you breach this clause, which is easily done by the lack of enforcement or means of tracking.

I am taking steps, and have already taken steps, to highlight this issue.

Is it legal what they are doing, of course it is, is it fair, absolutely not!!

I will fight this and it is costing me money, I may well lose this fight but my aim is to get 50% of the money taken as they did refund me my initial stake.

In the process I intend to raise awareness and have invested in websites which are being developed and hoping to travel to Malta for a sit down with the regulator.

Regards

Ian

[Razorreay]

One more point, if I had rejected my initial deposit I would be fighting for 100% of my confiscated winnings, however, I did accept my initial deposit and on that point I will only pursue 50%.

I can't abide unfair practices, legal or not, fairness should be a casinos uppermost priority any such clauses only bring online gambling a bad press.

I know what I need to do and the more research I do the more I am learning.

When my websites are up and running I will send you the links if you give me your private address as I am not allowed to post links onto this site.

Regards

Ian

[Adebisi213]

To All

Just to clarify, these are not flimsy accusations but facts of truth.

A casino introduces a clause, 7.2, which states that you can't gamble more than 5 euros on a bet whilst in the "wagering period"

There are however no restrictions enforced on the game nor indeed any means of tracking where you are in relation to wagering requirements.

Now, staff at ask gamblers have stated that this is legal but not necessarily fair!!!

The only reason for such a clause, in my opinion, is to confiscate winnings if you breach this clause, which is easily done by the lack of enforcement or means of tracking.

I am taking steps, and have already taken steps, to highlight this issue.

Is it legal what they are doing, of course it is, is it fair, absolutely not!!

I will fight this and it is costing me money, I may well lose this fight but my aim is to get 50% of the money taken as they did refund me my initial stake.

In the process I intend to raise awareness and have invested in websites which are being developed and hoping to travel to Malta for a sit down with the regulator.

Regards

Ian

 

Not to sound rude, but I think you absolutely stand no chance and are simply wasting your time. The clause you mention is very common in the industry and usually is clearly written in the terms and condition page of a casino. I know for a fact it is at Redbet.

 

When taking a bonus, there is a sentence asking you if you agree with the following bonus terms blah blah blah...

 

Like you pointed out, the clause only applies if you use a bonus from the casino. I understand your way of thinking, and I'm sure many casinos profit from the fact that people fail to read the terms & conditions, but there is also another reason why online casinos do not allow high bets.

 

Enabling high bets makes casinos vulnerable and attracts advantage players and could potentially lead to an +EV situation if the wagering requirements aren't high enough. That's why casinos use a max bet rule to protect themselves from these advantage players. It would be nice to see casinos applying some functionality to their games to restrict players from exceed the max bet when using a bonus though.

 

Regarding the tracking of wagering done on a bonus. Redbet does offer the possibility to check on your bonus by visiting the "my account" tab and afterwards the "bonus" tab on the left. While it's unfortunate what happened to you, I'd say take it as a hard lesson learned and as a good reminder to always thoroughly read the terms and conditions before playing with a bonus to avoid these type of situations.

 

Unfortunately you have no valid complaint though as you clearly breached their terms and it ended up costing you your winnings.

[ValDes]

In addition to what Adebisi said above (which I totally agree though) I would like to remind that upon registering at ANY online casino, each and every player is asked if he/she accepts the casino's terms and conditions. Once player tick the "Yes" option, then it means a valid contract between both parties (casino and player) has been signed and that the parties involved into that contract must abide to its rules. Simple as that. And believe me, there isn't an authority nor a court out there which would rule in your favor providing the fact that you signed such contract with the aforementioned casino. 

 

Now, whether such max bet rule is fair or not is totally different question. Personally, I find it absolutely fair and justified, because it is natural to expect that each and every business is supposed to take some measures to protect from fraudsters and abusers. After all, none of these bonuses is given by force and player always has the opportunity to reject such bonus if he/she is not agree with any or some of its rules.

 

So, a friendly advice from me, hope you don't mind. Save your energy and money, try to learn from your mistake and draw some conclusions for the future, forget about this case and enjoy your online gambling.  

[Razorreay]

Hi Guys

I appreciate your advice and what you say makes sense.

I have already stated that I will probably lose, in fact I am sure I will lose as a legal contract is just that.

What I won't lose is raising awareness of this issue, I have sunk more cash into this than I would have liked but I guess this had just got hold of me.

I have spent some cash on my website site disclaimer and, at the moment, have interest from a small local newspaper who like the story but want the websites to be running before they will print / discuss further.

Online casinos are attracting a bad press and I'm sure I won't see my cash again but this is about awareness now.

I know I am not the first person, and nor will I be the last, for this to happen to but I am getting traction on this issue, more than I previously thought.

It is clear why the clause is there and yes I ticked the box that agreed to the terms.

Now imagine, not saying this happened, that I was contacted by someone at Redbet who said "this goes on all the time" and they sometimes laugh when dealing with such issues.

I am NOT saying that this has happened.

However, I have got more traction than I thought I would and will continue with my pursuit.

Thanks for the advice but I now have a lot more information than I thought possible and will continue on my awareness campaign.

If the information continues to flow I am guaranteed a trip to Malta.

Thanks

Ian

[Adebisi213]

In addition to what Adebisi said above (which I totally agree though) I would like to remind that upon registering at ANY online casino, each and every player is asked if he/she accepts the casino's terms and conditions. Once player tick the "Yes" option, then it means a valid contract between both parties (casino and player) has been signed and that the parties involved into that contract must abide to its rules. Simple as that. And believe me, there isn't an authority nor a court out there which would rule in your favor providing the fact that you signed such contract with the aforementioned casino. 

 

Now, whether such max bet rule is fair or not is totally different question. Personally, I find it absolutely fair and justified, because it is natural to expect that each and every business is supposed to take some measures to protect from fraudsters and abusers. After all, none of these bonuses is given by force and player always has the opportunity to reject such bonus if he/she is not agree with any or some of its rules.

 

So, a friendly advice from me, hope you don't mind. Save your energy and money, try to learn from your mistake and draw some conclusions for the future, forget about this case and enjoy your online gambling.  

I think that's the best way to look at it Valdes. It's basically a contract and I personally think online gambling definitely isn't for everyone.

Sometimes you almost have to be some sort of lawyer to understand the terms and conditions since they tend to be very cryptic at times.

 

Btw Happy New Year Valdes. May you and the rest of the AskGamblers crew have a great and healthy 2015!

[Adebisi213]

Hi Guys

I appreciate your advice and what you say makes sense.

I have already stated that I will probably lose, in fact I am sure I will lose as a legal contract is just that.

What I won't lose is raising awareness of this issue, I have sunk more cash into this than I would have liked but I guess this had just got hold of me.

I have spent some cash on my website site disclaimer and, at the moment, have interest from a small local newspaper who like the story but want the websites to be running before they will print / discuss further.

Online casinos are attracting a bad press and I'm sure I won't see my cash again but this is about awareness now.

I know I am not the first person, and nor will I be the last, for this to happen to but I am getting traction on this issue, more than I previously thought.

It is clear why the clause is there and yes I ticked the box that agreed to the terms.

Now imagine, not saying this happened, that I was contacted by someone at Redbet who said "this goes on all the time" and they sometimes laugh when dealing with such issues.

I am NOT saying that this has happened.

However, I have got more traction than I thought I would and will continue with my pursuit.

Thanks for the advice but I now have a lot more information than I thought possible and will continue on my awareness campaign.

If the information continues to flow I am guaranteed a trip to Malta.

Thanks

Ian

Hi Ian,

 

If it was just only a couple of bets by mistake, then Redbet might have excused you. I'm sure there are casinos that would grab every opportunity to confiscate winnings, but in my opinion is one of the better casinos which pay within 15-30 minutes if you followed the rules.

 

As far your awareness campaign, I think it's a good initiative to warn players bonuses don't just come for free and there are always some terms attached. But then again, I think it would be pretty naive to assume casinos be giving away hundreds of euros without any conditions.

 

All the best of luck though and a happy 2015!

[Razorreay]

Hi Adebis

Thanks for your reply, awareness never hurts and it might just make a little difference for someone not to end up in the same position.

I do get totally frustrated with online casinos though.

Another, secret slots, are giving me the run around on a payment of £960.

They have passed their deadline for payment and extended it by a further 72 hours before they will respond with further information.

No bonus involved in this but I guess there will be another reason, literally can't win, even when I do win.

Thanks

Ian