Multiple Casino Accounts: Why They're Banned and What You Should Know

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Did you know that one of the most common reasons a withdrawal is declined is because of multiple accounts? Whilst it may seem harmless, most casinos will clearly state in their terms and conditions that you are not allowed to open more than one account. 

Our guide will explain why this is banned, how the casino can detect multiple accounts and what you should do if you have violated the rules. Understanding these rules can save you money & stress!

• What Are Multiple Accounts 

If you register more than one account at the same casino, this is recognised as multiple accounts. Most casinos have a strict rule that allows only one account per IP address. This includes registering different accounts with different email addresses and name variations. 

If two people who live in the same house want to register at the same casino, this could also mean you are violating the rules. You should always get prior permission from the casino before creating two accounts in different names, using the same IP address. 

• Why are Multiple Accounts Banned?

Casinos are always on the lookout for fraudulent activity, and unfortunately, multiple accounts are one way fraud could happen! Players could move funds between accounts and exploit payment systems. Deleting duplicate accounts is a legal requirement for casinos, so chances are, if you’ve done this, it won’t be undetected forever. 

Multiple accounts can give players unfair advantages, and casinos want to maintain fair play. So, even if a multiple account isn’t instantly detected, it will be. 

• How are Multiple Accounts Detected?

Good question! Casinos have technology and automated systems designed to detect multiple accounts. Even if you use a VPN, their innovative technology can see through these. 

Casinos will look for name and address matching, and payment method matching is very popular. This is why when you request a withdrawal, multiple accounts are often detected. Your gaming behaviours are also reviewed when you withdraw, which is another factor that can help the casino detect multiple accounts. If you have used the same behaviours across your accounts, the casino can track them. Casinos also have software to detect multiple IP addresses.

• Got Caught with Multiple Accounts? 

Unfortunately, we see this happen time and time again at AskGamblers. And whilst we would love for this guide to stop breaking the rules, unfortunately, it will continue to happen, and there is very little we can do to help once it has. 

More often than not, the casino will close your account, and any winnings will be forfeited, including any bonuses. You will not be able to have a refund of your deposits. In very extreme cases, this could be at the casino's discretion, but in our experience in the forum, this doesn’t happen very often. You may also receive a complete ban at the casino. Again, in some rare cases, the casinos may allow you to keep one account open, but it would be at their discretion.

• I Accidentally Created Multiple Accounts - What Now?

If you accidentally create two accounts, you must contact the casino immediately. The faster you act, the more likely you are to keep one account.  However, this would need to be recognised before you hit the withdrawal stage - usually, once it’s gone this far, there is no going back. 

If you contact the casino early enough and explain that you accidentally created two accounts, they may allow you to complete the verification process and keep one account open.

• How to Avoid Multiple Accounts

 

• Always familiarise yourself with the casino's terms and conditions and keep a note of which casinos you have made an account at! 
• Only use one email address for all casino accounts - this way, if you try to create a second account by mistake, it can tell you the email address is already registered
• Try to avoid same household accounts for multiple people, or get prior permission from the casino 
• Do not share accounts with family and friends

Summary 

Multiple accounts are simply not worth it! It is a clear breach of any casino's terms and conditions, and once it’s done, the damage is usually irreversible. 

However, if you’ve found yourself in a situation where you need help, please submit a topic here - Need Help With a Complaint?