Blocked account with money inside 22.bet

[deret32]

Hello everyone!

22Bet decided to block my account on October 10th. They sent me a nice message saying they did it because I had two accounts. Okay, I’m not complaining about that... but I’m really frustrated because there was money in my first account before they closed it.

They told me they would refund the money, but after 11 days and 15 messages, I only received another email from them ([email protected]) saying they would reply when it’s my turn.

Has anyone had a similar experience? How long does it usually take for them to respond and solve the issue? Will they actually refund the money that was in my account before it was blocked?

The total amount was €1,330.55 — part of it was a deposit and part was a win. I sent them another email on October 18th and I’m still waiting for a reply. Unfortunately, the ASKG team also doesn’t want to help me.

[Flatzem888]

@deret32 how did you win all that?

[deret32]

@Flatzem888Well, my first deposit was 793€, and I played JetX, for two or three times and then I won this money. 

[Flatzem888]

but 793€ @deret32 on a first deposit to a casino you never played at before or withdrew from before 

[cocopop3011]

2 hours ago, deret32 said:

Hello everyone!

22Bet decided to block my account on October 10th. They sent me a nice message saying they did it because I had two accounts. Okay, I’m not complaining about that... but I’m really frustrated because there was money in my first account before they closed it.

They told me they would refund the money, but after 11 days and 15 messages, I only received another email from them ([email protected]) saying they would reply when it’s my turn.

Has anyone had a similar experience? How long does it usually take for them to respond and solve the issue? Will they actually refund the money that was in my account before it was blocked?

The total amount was €1,330.55 — part of it was a deposit and part was a win. I sent them another email on October 18th and I’m still waiting for a reply. Unfortunately, the ASKG team also doesn’t want to help me.

Well, if you had multiple accounts I’m guessing you’re in breach of the terms so actually the money on that account can be void under the breach. So the fact they’ve offered to return it to you is quite the goodwill gesture. Our complaints team can’t help you when you breached the terms unfortunately. 

[deret32]

@Flatzem888 @cocopop3011 It was not my first deposit, it was not my first time gambling, I wanted to say that I made a deposit with my money and the casino game is gonna take because I'm under violation of their terms, something that for me is ilegal. I understand that they close your account and they can block you, but at least they should return the money that you made the deposit. 

 

[deret32]

Their T&C of 22bet.com says that the deposit made from the costumer they should be refunded even had two accounts. 

[cocopop3011]

2 hours ago, deret32 said:

Their T&C of 22bet.com says that the deposit made from the costumer they should be refunded even had two accounts. 

Can you show us this please?

[deret32]

On 10/22/2025 at 10:47 AM, cocopop3011 said:

Can you show us this please?

Of course, the think is the image that I have is in Spanish because my account is in Spain. 

 

 

[deret32]

The terms and conditions you guys can find the section 2//31-38 more or less. 

[deret32]

Is the same information that security department send me the 10/10.