Ask for medical certificate while KYC period

[cocopop3011]

3 hours ago, deret32 said:

@cocopop3011Here you have an example that has this person, happens to me: https://www.askgamblers.com/casino-complaints/22bet-casino-verification-issue-related-to-my-22bet-account

 

But I'm not sure if putting another complaint is gonna resolve my problem or not, I don't care if they pay me my initial deposit or the money that was in my account before start the investigation, I just want something. 

Okay so, you submitted all documents, including the medical certificate? And have they still not accepted it? Sorry I’m trying to establish where we are exactly to see why our complaints team can’t take on the case. So can you just explain what happened after you submitted everything? Or is it the case of not submitting the medical certificate - or they’ve just not accepted the one you submitted? 
 

I can chat to our complaints department but I need a clear understanding of what’s happened and exactly where you are before I can do that, so I do apologise for all the questions. 

[deret32]

@cocopop3011I submitted all the documents, but even like that the complain team rejected my case. Right now I just created another complain saying that the close my account but there is money on it, but since Friday I'm not receiving any answer from 22bet casino. 

[Hellridah]

On 10/11/2025 at 8:28 PM, cocopop3011 said:

Our complaints team do not “piss people about”, unfortunately there are lots of complaints that don’t get accepted and there will be a reason why. Unfortunately I have not read the complaint nor do I know the reason why. However no casino is bound to pay winnings if they investigate and find a breach of terms. I’m not saying this is the case but there is probably more to this case than we know. 

 

Never said AG did I mean the Casino's are pissing us all about using the investigation excuse to avoid a complaint I can't make it anymore simple than that : also it depends on where they are anybody can make rules but only the judiciary can rule upon what is legal that's it in a nutshell if their terms and conditions are in breach of contract law it can be argued and the courts decision is the final say . 

That said a lot set themselves up in places where the courts have no real teeth or corruption runs riot its why you have to be picky about jurisdictions 

in all honesty I'd just play at the local casino this safari nonsense is becoming less and less appealing each day . 

[deret32]

@cocopop3011I know what you mean. Is been right now more than 72h and the block department not contact to me for making the transfer. Customer support are telling me that it takes time, but how much ?? All of this situation is really frustrated. Any recommendation ? 

[Flatzem888]

36 minutes ago, deret32 said:

@cocopop3011I know what you mean. Is been right now more than 72h and the block department not contact to me for making the transfer. Customer support are telling me that it takes time, but how much ?? All of this situation is really frustrated. Any recommendation ? 

is this related to slots or sports?

[deret32]

12 minutes ago, Flatzem888 said:

is this related to slots or sports?

No, this is related that my gambling account is blocked with money inside, and the block department from 22bet, doesn't response me 

[cocopop3011]

2 hours ago, deret32 said:

No, this is related that my gambling account is blocked with money inside, and the block department from 22bet, doesn't response me 

I will check with our complaints team tomorrow to see why they can't help in this instance. 

[deret32]

7 hours ago, cocopop3011 said:

I will check with our complaints team tomorrow to see why they can't help in this instance. 

@cocopop3011 Hey thanks so much for your help. Tell me something asap, I'm just desperate, today is been the fourth day to not know anything about the block department. 

If you need images as a proof let me know. 

[deret32]

Just now, deret32 said:

@cocopop3011 Hey thanks so much for your help. Tell me something asap, I'm just desperate, today is been the fourth day to not know anything about the block department. 

If you need images as a proof let me know. 

My ID player is 1388882293 in 22bet

I'm not gonna put any more details for security reasons, you know. 

[deret32]

5 hours ago, deret32 said:

My ID player is 1388882293 in 22bet

I'm not gonna put any more details for security reasons, you know. 

@Did you know something about it ??

[deret32]

26 minutes ago, deret32 said:

@Did you know something about it ??

@cocopop3011 I already presented another complain, with the problem that my account is close and I didn't received my money yet since 10/10 in my bank account.

Please if you can talk with the complain team that can not rejected my complain ?? 

[cocopop3011]

3 hours ago, deret32 said:

@cocopop3011 I already presented another complain, with the problem that my account is close and I didn't received my money yet since 10/10 in my bank account.

Please if you can talk with the complain team that can not rejected my complain ?? 

I have checked with the complaints department and unfortunately they are not able to take on the complaint which means you would need to contact the regulator as they suggested. 
 

As far as it goes in the forum there’s only so much I can help you, unfortunately I don’t have the power to do much else other than offer advice and further steps. 
 

20 hours ago, deret32 said:

@cocopop3011I know what you mean. Is been right now more than 72h and the block department not contact to me for making the transfer. Customer support are telling me that it takes time, but how much ?? All of this situation is really frustrated. Any recommendation ? 

I would suggest asking them for a timeframe if they are still reviewing your medical information? I assume that’s what they’re doing? 

[deret32]

13 minutes ago, cocopop3011 said:

I have checked with the complaints department and unfortunately they are not able to take on the complaint which means you would need to contact the regulator as they suggested. 
 

As far as it goes in the forum there’s only so much I can help you, unfortunately I don’t have the power to do much else other than offer advice and further steps. 
 

I would suggest asking them for a timeframe if they are still reviewing your medical information? I assume that’s what they’re doing? 

@cocopop3011 Hey thanks so much for your help. Well they are not looking for my medical certificate, they already blocked my account. I'm just waiting that the block department put in contact to me to transfer my money, as they told me. Costumer service (online chat) they're only telling me that I should wait for an answer, that's all. 

I already put in contact with the regulation by phone and by email, but I never get an answer back. 

I also put another complain, hours agoz with images and explaining the situation that my account is closed with money inside, hope that they're not rejecting again.