Ask for medical certificate while KYC period

[deret32]

Hello !! 

4 days ago 22bet is asking me for sending the Spanish ID because of KYC period, then I sended. After that they asked me for medical certificate, I thought thats weird but they have my money blocked, then also I sended, but they don't accepted and I resend different certificates, that approve that I don't have gambling problems. 

Right now my account is still blocked, I can go in but I cant make the withdrawal of the money. Also I put a complain through here. 

What you guys think about it. Even is a casino in Europe is ilegal asking for those type of things. 

[cocopop3011]

2 hours ago, deret32 said:

Hello !! 

4 days ago 22bet is asking me for sending the Spanish ID because of KYC period, then I sended. After that they asked me for medical certificate, I thought thats weird but they have my money blocked, then also I sended, but they don't accepted and I resend different certificates, that approve that I don't have gambling problems. 

Right now my account is still blocked, I can go in but I cant make the withdrawal of the money. Also I put a complain through here. 

What you guys think about it. Even is a casino in Europe is ilegal asking for those type of things. 

Hi and welcome to the forum. I’m confused, why would they request a medical certificate? 

[deret32]

Hello !! 

First they ask me for my ID, and then, next email they ask me for certificate, because a year ago I told them to close the account, then I recently opened, and I send it the certificate that I was in a rehab center, but even though, they don't accepted that. 

[Pton]

Probably better not to play if you have had past issues with gambling

[deret32]

Yes you're right, but I want my money back. Tomorrow I'll go to a doctor for the certificate and see if I can withdrawal the money. 

[Hellridah]

On 10/5/2025 at 6:07 AM, deret32 said:

Hello !! 

4 days ago 22bet is asking me for sending the Spanish ID because of KYC period, then I sended. After that they asked me for medical certificate, I thought thats weird but they have my money blocked, then also I sended, but they don't accepted and I resend different certificates, that approve that I don't have gambling problems. 

Right now my account is still blocked, I can go in but I cant make the withdrawal of the money. Also I put a complain through here. 

What you guys think about it. Even is a casino in Europe is ilegal asking for those type of things. 

Their full of it their just holding out on a payment using any excuse to delay or deny they care F ALL about gambling problems 

if they did they wouldn't have allowed you to make deposits their holding out lodge that complaint with AG . 

[deret32]

Well AG deny my complain, I don't know why

[Hellridah]

14 hours ago, deret32 said:

Well AG deny my complain, I don't know why

Did they give a reason ? if its because of an investigation their all using that same excuse cause the know it mucks about the process of submitting complaints 

guys I gotta say its not looking too good these days AG who gives a rats about the "investigation" get them to bargaining table you should know every trick in the book I do been in the game 25 years . 

[Hellridah]

On 10/5/2025 at 10:10 PM, Pton said:

Probably better not to play if you have had past issues with gambling

Yeah that aside they owe the kat money . 

[deret32]

18 hours ago, Hellridah said:

Did they give a reason ? if its because of an investigation their all using that same excuse cause the know it mucks about the process of submitting complaints 

guys I gotta say its not looking too good these days AG who gives a rats about the "investigation" get them to bargaining table you should know every trick in the book I do been in the game 25 years . 

Well they told me that after an investigation was not possible to do anything and they rejected, while my money is in the account. 

[Hellridah]

7 hours ago, deret32 said:

Well they told me that after an investigation was not possible to do anything and they rejected, while my money is in the account. 

I know what you mean their just using this investigation ***** to piss about the complaint submission they know dam well what the deal is with complaints 

AG should maybe consider taking complaints regardless if there's a precious investigation . 

Gather up all your evidence and another question were you on a cool down period ? self exclusion etc you have to know all these things before 

you lock swords "Every battle is won before it is fought"- Sun Tzu 

I see their waving around the banner from this place so its a good chance they have a rep don't quote me on that but 

good luck in your pursuit of that money mate . 

[cocopop3011]

On 10/7/2025 at 4:45 PM, deret32 said:

Well they told me that after an investigation was not possible to do anything and they rejected, while my money is in the account. 

Who rejected the investigation? The casino?