Roobet Casino confiscated my money and locked my account

[mmishoo2]

Hello, I'm here to share with you my bad experience with Roobet Casino. 
I'm famous on Instagram in the Middle East.
four years ago, I started promoting Roobet Casino on my personal Instagram without any contracts , i'm just a normal Roobet players like anyone
I invited more than 1500 players from my fans to my Roobet affiliate via my affiliate link
Roobet closed my account on the Friday 7/19/2024 , I sent them more than 30 emails, but no response from them, and I contacted live support more than 10 times, every time they say they will make them respond me by email, but we as live support cannot help you, they locked my account and there are more than 20K inside my affiliate account and more than 1500 referrals,
I also posted on Roobet Reddit and they deleted it after less than an hour.

Finally, Roobet Casio replied to me on Trustpilot, https://www.gpwa.org/forum/images/smilies/icon_no.gif
Roobet confiscated my money. https://www.gpwa.org/forum/images/smilies/icon_anger.gif
I want my commission money from Roobet Casino because this is my right. They have the right to close any account and I have the right to get my commission from them.
They also say we are investigating your case! A whole year of investigation and I haven't received my money!

here is racial discrimination from Roobet Casino !

https://www.askgamblers.com/casino-complaints/roobet-casino-my-roobet-account-is-locked-no-information-why

I saw a similar issue on AskGamblers , but Roobet casino gave him his all pending earnings from affiliates as a one time courtesy gesture without any problems! 
And they didn't confiscate his money like me.

If they keep my account locked , no problem!
But I want my pending earnings from affiliates back as a one time courtesy gesture

I hope you can help me get my money back, thank you

 

[cocopop3011]

Hi and welcome to the forum. The complaint attached I see is slightly different because that was the casinos referral scheme rather than the affiliate scheme. 

Is that the only explaination they have given? It sounds as though they have found some kind of foul play ?  

[mmishoo2]

On 9/15/2025 at 11:30 AM, cocopop3011 said:

Hi and welcome to the forum. The complaint attached I see is slightly different because that was the casinos referral scheme rather than the affiliate scheme. 

Is that the only explaination they have given? It sounds as though they have found some kind of foul play ?  

my case about referral , Simply i invite new players to enter under my registration link. thats it
And believe me, they did not give me any explanation, and they did not even respond to me at all.
I tried to post a complaint here many times but it was rejected. I don't know why.

[Flatzem888]

1 hour ago, mmishoo2 said:

my case about referral , Simply i invite new players to enter under my registration link. thats it
And believe me, they did not give me any explanation, and they did not even respond to me at all.
I tried to post a complaint here many times but it was rejected. I don't know why.

why were you keeping more than 20K inside your affiliate account? it's not a bank account...

[mmishoo2]

On 9/17/2025 at 6:19 PM, Flatzem888 said:

why were you keeping more than 20K inside your affiliate account? it's not a bank account...

I know it's not a bank account, and they were good with me so I didn't think about withdrawing my profits constantly, but they locked my account for no reason and took my money and they don't reply to me
I have filed many complaints on AskGamblers, but they always reject my complaints 
I don't know why AskGamblers doesn't support me to get my money from Roobet Casino, they just reject my complaints, and there are many complaints like mine and there is a link I have already put on my topic you can see it and Ask Gamblers helped him to get his money back from Roobet casino 
I hope AskGamblers accepts my complaint so I can get my rights from Roobet Casino.

[cocopop3011]

On 9/19/2025 at 3:55 PM, mmishoo2 said:

I have filed many complaints on AskGamblers, but they always reject my complaints 
I don't know why AskGamblers doesn't support me to get my money from Roobet Casino, they just reject my complaints, and there are many complaints like mine and there is a link I have already put on my topic you can see it and Ask Gamblers helped him to get his money back from Roobet casino 
I hope AskGamblers accepts my complaint so I can get my rights from Roobet Casino.

Could you please tell me what reason was given for the complaint being rejected? It could be something minor that I can help you so we can get it resubmitted. 

[mmishoo2]

On 9/21/2025 at 6:37 PM, cocopop3011 said:

Could you please tell me what reason was given for the complaint being rejected? It could be something minor that I can help you so we can get it resubmitted. 

Thank you very much for trying to help me.
But I tried more than 5 times to submit  my complaint on Askgamblers, but it always gets rejected, even though I have attached all the information and evidence that Roobet casino locked my account for no clear reason.
The last response I got from Roobet Casino was that they have the right to close any account and they put my account under investigation , I have to wait for the end of this investigation. Is this reasonable? It has been a whole year and I have not received a solution , so I hope you can help me submit my complaint and get my rights from Roobet Casino.

[Afi4wins]

@mmishoo2 The Askgamblers Team has made it very clear in their reply to you, so I don't think Askgamblers can help you out any further.

You need to forward your case to the relevant Gambling Authority as they are the ONLY competent authority to resolve your case.

There's no point in trying to resubmit a complaint to AGCCS as far as I can see.

[cocopop3011]

1 hour ago, mmishoo2 said:

Thank you very much for trying to help me.
But I tried more than 5 times to submit  my complaint on Askgamblers, but it always gets rejected, even though I have attached all the information and evidence that Roobet casino locked my account for no clear reason.
The last response I got from Roobet Casino was that they have the right to close any account and they put my account under investigation , I have to wait for the end of this investigation. Is this reasonable? It has been a whole year and I have not received a solution , so I hope you can help me submit my complaint and get my rights from Roobet Casino.

Aha yes so I suggest you do follow the advice here. It’s not just a case of being rejected and resubmitting it looks like the team have decided the case and given you best steps forward as we are joe able to provider further help. Have you forwarded the dispute yet as advised? 

[mmishoo2]

3 hours ago, cocopop3011 said:

Aha yes so I suggest you do follow the advice here. It’s not just a case of being rejected and resubmitting it looks like the team have decided the case and given you best steps forward as we are joe able to provider further help. Have you forwarded the dispute yet as advised? 

I followed these steps and sent to curacao gaming control board a message, but they never respond.
After searching their website, I found that they does not handle individual disputes between players and casinos
So the only place that can help me is Askgamblers
This complaint is very similar to mine.
https://www.askgamblers.com/casino-complaints/roobet-casino-my-roobet-account-is-locked-no-information-why
But AskGamblers helped him get his money back from Roobet casino and didn't ask him to go back to the relevant gambling authority , Roobet kept his account locked, but they sent the player all his pending earnings from affiliates as a one time courtesy gesture.
And this is what I want

All I want is to get help from AskGamblers. I'm just a normal Roobet player.

Thank you for trying to help me, I really appreciate it.

[cocopop3011]

7 hours ago, mmishoo2 said:

I followed these steps and sent to curacao gaming control board a message, but they never respond.
After searching their website, I found that they does not handle individual disputes between players and casinos
So the only place that can help me is Askgamblers
This complaint is very similar to mine.
https://www.askgamblers.com/casino-complaints/roobet-casino-my-roobet-account-is-locked-no-information-why
But AskGamblers helped him get his money back from Roobet casino and didn't ask him to go back to the relevant gambling authority , Roobet kept his account locked, but they sent the player all his pending earnings from affiliates as a one time courtesy gesture.
And this is what I want

All I want is to get help from AskGamblers. I'm just a normal Roobet player.

Thank you for trying to help me, I really appreciate it.

This complaint you’ve linked is different to yours, they are different circumstances unfortunately. 

[mmishoo2]

3 hours ago, cocopop3011 said:

This complaint you’ve linked is different to yours, they are different circumstances unfortunately. 

What do you recommend?

I have done everything to get my money from Roobet and I have not received anything and they do not even respond to me.  Do you have a way to help me?