Winnerz casino

[Damien7780]

Hello Have you ever played at this casino? I lost a lot of money on the same game (BetSoft) for weeks, and unfortunately, I realized too late that the RTP wasn't being respected... Each bonus gave me a paltry amount. I'm now wondering if this isn't just a scam...

Customer service tells me they're going to investigate my case... I don't believe it for a second. Either Betsoft games are a scam or the casino is a scam

 I still lost 5000€ on the same game, I've never seen that anywhere else.

After waiting for 3 days, the technical department informed me by e-mail that there was no problem with my game

So I wanted to try with the provider Playson and I also have the same problem there is no Rtp.
I lost over €1600 on the same game. So I contacted customer service and they told me that they were going to investigate again. I had to deal with 5 different people just to get this answer.
Do you know if we can lodge a complaint with the Anjouan commission? Or via this forum?

casino link :

REMOVED

How can this casino be rated well here on Ask...

When I ask for a VIP bonus, I am systematically refused because I am not eligible ‍

Edited Sunday at 10:28 PM by cocopop3011

[Afi4wins]

@Damien7780 Hi there mate. Long time no hear from you!

Very sorry to read about your losses at Winnerz Casino.

I've just browsed the reviews in the casino section and was astonished to see that almost all of the reviews posted by players gave a 10 rating!!! UNBELIEVABLE and most like FALSE!!!

Honestly speaking, I'm not sure if AGCCS can really help you out in this case, because personally, I think the casino itself may be the main culprit and not the games.

As for the Anjouan Commission, you can give them a go, but don't expect anything much from them though. They hardly ever respond to customer's complaints!

[Damien7780]

13 minutes ago, Afi4wins said:

@Damien7780 Hi there mate. Long time no hear from you!

Very sorry to read about your losses at Winnerz Casino.

I've just browsed the reviews in the casino section and was astonished to see that almost all of the reviews posted by players gave a 10 rating!!! UNBELIEVABLE and most like FALSE!!!

Honestly speaking, I'm not sure if AGCCS can really help you out in this case, because personally, I think the casino itself may be the main culprit and not the games.

As for the Anjouan Commission, you can give them a go, but don't expect anything much from them though. They hardly ever respond to customer's complaints!

Hi It's nice to see you again. Yes, the reviews are completely fake... I received an email from them asking me to write a review on Truspilot in exchange for a €5 bonus, so it must be the same for the reviews on Ask.

Otherwise I hope you are well and that you win in the competitions

[Flatzem888]

2 hours ago, Damien7780 said:

Hi It's nice to see you again. Yes, the reviews are completely fake... I received an email from them asking me to write a review on Truspilot in exchange for a €5 bonus, so it must be the same for the reviews on Ask.

Otherwise I hope you are well and that you win in the competitions

what games did you play?

[cocopop3011]

16 hours ago, Damien7780 said:

Hello Have you ever played at this casino? I lost a lot of money on the same game (BetSoft) for weeks, and unfortunately, I realized too late that the RTP wasn't being respected... Each bonus gave me a paltry amount. I'm now wondering if this isn't just a scam...

Customer service tells me they're going to investigate my case... I don't believe it for a second. Either Betsoft games are a scam or the casino is a scam

 I still lost 5000€ on the same game, I've never seen that anywhere else.

After waiting for 3 days, the technical department informed me by e-mail that there was no problem with my game

So I wanted to try with the provider Playson and I also have the same problem there is no Rtp.
I lost over €1600 on the same game. So I contacted customer service and they told me that they were going to investigate again. I had to deal with 5 different people just to get this answer.
Do you know if we can lodge a complaint with the Anjouan commission? Or via this forum?

casino link :

https://winnerz12.com/lobby

How can this casino be rated well here on Ask...

When I ask for a VIP bonus, I am systematically refused because I am not eligible ‍

Hi and welcome back! (please try and remember no external links)

To be honest, I have never been a fan of betsoft games! 

We do have this casino here for complaints purposes, but could you show us what the casino actually said please?

[Damien7780]

[Damien7780]

6 hours ago, cocopop3011 said:

Hi and welcome back! (please try and remember no external links)

To be honest, I have never been a fan of betsoft games! 

We do have this casino here for complaints purposes, but could you show us what the casino actually said please?

Hello, I sent you a private message.

[Damien7780]

in any case responsible gaming is not respected among them! because I had asked by email on August 11 for a permanent account closure and on the 13th it was possible to reopen it. However, I spoke about my gaming problems to the chat services. ask does not want to accept my complaint and even refuses to publish my opinion.

 

[Flatzem888]

1 hour ago, Damien7780 said:

in any case responsible gaming is not respected among them! because I had asked by email on August 11 for a permanent account closure and on the 13th it was possible to reopen it. However, I spoke about my gaming problems to the chat services. ask does not want to accept my complaint and even refuses to publish my opinion.

if you have gaming problems you won't be allowed to take part in our AG contests.

[Damien7780]

1 hour ago, Flatzem888 said:

if you have gaming problems you won't be allowed to take part in our AG contests.

Thanks for your concern about the competitions... I wasn't planning on doing any competitions either.

[Flatzem888]

3 hours ago, Damien7780 said:

Thanks for your concern about the competitions... I wasn't planning on doing any competitions either.

have you really quit all slots 100% ? and one of the screenshots above shows your name and dob and email u mite wanna remove that.

[Damien7780]

9 hours ago, Flatzem888 said:

have you really quit all slots 100% ? and one of the screenshots above shows your name and dob and email u mite wanna remove that.

Of course I am no longer registered at mafia online casinos.