Account Verification process with Online Casinos...

[Sparky777]

Hi All,

 

Ok, so I have been a fairly responsible online gambler for a good 6 or 7 yers, had some great wins had some losses all in all i enjoy them. Lately I have been a bit concerned that although I agree that casinos have concerns on money Laundering and the likes I think the way they handle their "Account Verification" shuoud maybe be reviewed and possibly changed.

 

I mean, it's only over the last few years that casinos have started to attain to this new submission of Photo ID, bank statements etc. As above I have no quarm with that but not everybody has photo identification (at one point myself) Passport expired etc.

 

I think If an Online Casino's practice is that it will not cash out Winnings unless you submit these documents and have your account verified then "THEY SHOULD DISPLAY THIS CLEARLY ON THEIR WEBSITE" not in smallprint in the terms and conditions. It should be a main, clear section which new users can always see before deciding to play at their casino. I mean, they will take your deposits forever but only when you decide to withdraw they then harass you with producing suitable ID, some are not even accepted due to the Casino's Origin.

 

I feel stronly on this, again as mentioned I think it's a good idea that this is in place but I dont agree they should be able to take your deposits and not ask you to verify, only when you withdraw they then attempt tis and also scrutinise heavily the type of docs you submit. I registered with 10 casinos last week to see how much this is happening. All 10 i took no offers or bonuses so i could test this theory, Deposited £100.00 at each casino. Immediately after wagering around £10.00 I decided to withdraw £90.00. 7 out of the 10 casinos decided they would not cash out until I produced heavy artillery of document and Photo Identification.

 

I then deposited a further £30.00 at each of the casinos that refused to withdraw, which they gladly accepted. I did verify all of the accounts and also withdrew all my money back, some i even come out on top however I do think this law needs to be changed. Even on the adverts on the TV a last section should state that you will not be able to withdraw any winnings until you have verified your account. It will stop those people who have no identification from becoming a victim...

 

Anybody else any views on this? And anybody feel the same way?

[ValDes]

Hey Sparky777 and welcome to the AskGamblers forum!

 

Thanks for sharing your observations with our community, must admit that I agree with most of them. I have always insisted that the identity of online gamblers must be verified before (!) any financial transaction has been committed! Unfortunately, the number of online operators doing it is so small...

 

By the way, you can read more about my attitude to the process of casino withdrawal procedures here - Withdrawing from a casino - the whole truth!