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21grand casino, Supreme play casino


Vartyi

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Hello!

 

I'm from Hungary!

 

The 21grand casino and the  Supreme play casino blocked my account because (they answered me via e-mail):

 

Hi
We are sorry but we do not accept players from hungary anymore
Thanks
Regards
Support team
supreme Play Casino
[email protected]
 

 

So, payx attention Askgamblers site! Change here in this site please too, They do not accept players from Hungary!

 

Thanks!

 

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Hello Vartyi :)

 

Sorry for your trouble! I will check with them.. We haven't received any country updates for these casinos!

 

Can I help you somehow, did you have some troubles/loses as the consequence of the restriction?

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Hi Luciana!

 

Well, somehow I felt it's not true :)

 

I won some money in these casinos. (exapmle in 21grand 2500 eur) I used always bonuses (maybe it is the problem) :)

They payed out everything without any problems ( true with some delay, but payed)

Well, I deposited to Rival casinos about 1500 eur....

 

Except Play2win, where i won 600 eur! (Cashout req. are met, so It means enough WAGERING), but after with this money I just played Black Jack for fun, where I lost some money, but They didnt give me the approx. 550 eur, coz Black Jack is not allowed game while bonus is active :((( (It's happened after the WAGERING! (So I didnt want to cheat or anything)

But The financial department was very strict, and not flexible : :unsure:  :wacko:  :blush:

(I have got long e-mail story)

 

And now in some Rival casinos "NO Promotions available" for me!

Interesting! :)

 

(sorry for my bad english) :rolleyes:

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Hi Vartyi,

If indeed you played through wagering requirements, then I find this a very poor excuse from the casino not to pay you. How can a bonus be active when you've played it through? Sad but true some casino's use unjustified reasons for not paying out.  Anyway, I hope you still get your money. Good luck :good: !!

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Hi Vartyi and welcome to the AskGamblers forum! :)

 

To be completely honest, I'm a bit confused here. In the first post, you claim having troubles with some casinos, then in the second post it appears they have paid you, then some other casinos are mentioned?! :unknw:

 

I would recommend you to use our completely free complaint service in case you are having troubles with an online casino. Just be sure, you've read all the terms and conditions prior submitting a complaint. ;)

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Thanks for the replies :)

 

21grand casino and Supreme casino is blocked my account because I'm from hungary! :)

The Supreme casino the problem!!! (Not the Play2win casino, I checked again) 

21grand casino payed out everything what I won!!! (No money problem)

 

Supreme casino:

Well, when i finished the wager, the bonus is active!

It is Rival casino system! :(

But fortunaetly, His (rival) system show every spin, so i can calculate every spin to the wager (what i have done) , so they cant lie about that, but THEY HAVE DONE IT!!

I have got the datas about that!

 

So if somebody can help it, then write me!

(Its happened half year ago, but i didnt know this site until now :(((

 

Here my last e-mail to Supreme casino:

Hello, Supreme Play Casino! :)


I have checked my wagers from page to page!
(This was a heavy job.):


The following data resulted from this
work:


My first Black Jack playing happened on
March 4, at 10:49:25 PM, with 5 $
wagered


Since then till now, the following data
came out:

My last wagered correctly at the slot machine
(till this time NO Black Jack):

205344530722339 Milk the Cash Cow 3.00 3.00 Mar 4, 10:48:10
PM

EVERYTHING IN EUR:
 

Until now, the  following wagers have
occurred (according to YOUR history)

 

322 X 3 = 966 wagered

142 X 2 = 284 wagered

49 X 1 =49 wagered

964 X 1.5 = 1446 wagered

215 X 0.75 = 161.25 wagered

 

Total wagered: 2906.25 eur

 

My welcome bonus (200 %) wager req. was: 30 X
(deposit (30) + bonus (60)) = 90

The wager req. in euros: 2700 eur


Hence, my wagers were more than
sufficient!


This, I wagered with slot machines WITHOUT ANY
NOT ACCEPTED GAME: THIS WAS MORE THAN ENOUGH!


Concluding: please, check your system and
data, and correct your errors!


In your previous e-mail:


They happened when bonus was still active, and
no wagering conditions were accomplished.


- It looks like that this is not
true!


AND AGAIN:

In your bonus terms, you say nothing like that
I cannot play any game after the wager!

All data records have been saved
now.


I do not intend to send any information to the
media or call a lawyers.


However, if you continue to deny the facts, I
will be in the regret to launch such procedures.

_________________________________________________________________________

Cheers


Gabor

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