Vartyi Posted October 21, 2013 Share Posted October 21, 2013 Hello! I'm from Hungary! The 21grand casino and the Supreme play casino blocked my account because (they answered me via e-mail): HiWe are sorry but we do not accept players from hungary anymoreThanksRegardsSupport teamsupreme Play Casino[email protected] So, payx attention Askgamblers site! Change here in this site please too, They do not accept players from Hungary! Thanks! Luciana 1 Quote Link to comment Share on other sites More sharing options...
Luciana Posted October 22, 2013 Share Posted October 22, 2013 Hello Vartyi Sorry for your trouble! I will check with them.. We haven't received any country updates for these casinos! Can I help you somehow, did you have some troubles/loses as the consequence of the restriction? Quote Link to comment Share on other sites More sharing options...
Vartyi Posted October 22, 2013 Author Share Posted October 22, 2013 Hi Luciana! Well, somehow I felt it's not true I won some money in these casinos. (exapmle in 21grand 2500 eur) I used always bonuses (maybe it is the problem) They payed out everything without any problems ( true with some delay, but payed) Well, I deposited to Rival casinos about 1500 eur.... Except Play2win, where i won 600 eur! (Cashout req. are met, so It means enough WAGERING), but after with this money I just played Black Jack for fun, where I lost some money, but They didnt give me the approx. 550 eur, coz Black Jack is not allowed game while bonus is active (( (It's happened after the WAGERING! (So I didnt want to cheat or anything) But The financial department was very strict, and not flexible : (I have got long e-mail story) And now in some Rival casinos "NO Promotions available" for me! Interesting! (sorry for my bad english) Quote Link to comment Share on other sites More sharing options...
Toiletseat Posted October 22, 2013 Share Posted October 22, 2013 Hi Vartyi, If indeed you played through wagering requirements, then I find this a very poor excuse from the casino not to pay you. How can a bonus be active when you've played it through? Sad but true some casino's use unjustified reasons for not paying out. Anyway, I hope you still get your money. Good luck !! Quote Link to comment Share on other sites More sharing options...
ValDes Posted October 22, 2013 Share Posted October 22, 2013 Hi Vartyi and welcome to the AskGamblers forum! To be completely honest, I'm a bit confused here. In the first post, you claim having troubles with some casinos, then in the second post it appears they have paid you, then some other casinos are mentioned?! I would recommend you to use our completely free complaint service in case you are having troubles with an online casino. Just be sure, you've read all the terms and conditions prior submitting a complaint. Quote Link to comment Share on other sites More sharing options...
Luciana Posted October 22, 2013 Share Posted October 22, 2013 I am confused too What casinos exactly are bothering you and what's the exact problem? Quote Link to comment Share on other sites More sharing options...
Vartyi Posted October 23, 2013 Author Share Posted October 23, 2013 Thanks for the replies 21grand casino and Supreme casino is blocked my account because I'm from hungary! The Supreme casino the problem!!! (Not the Play2win casino, I checked again) 21grand casino payed out everything what I won!!! (No money problem) Supreme casino: Well, when i finished the wager, the bonus is active! It is Rival casino system! But fortunaetly, His (rival) system show every spin, so i can calculate every spin to the wager (what i have done) , so they cant lie about that, but THEY HAVE DONE IT!! I have got the datas about that! So if somebody can help it, then write me! (Its happened half year ago, but i didnt know this site until now (( Here my last e-mail to Supreme casino: Hello, Supreme Play Casino! I have checked my wagers from page to page!(This was a heavy job.): The following data resulted from thiswork: My first Black Jack playing happened onMarch 4, at 10:49:25 PM, with 5 $wagered Since then till now, the following datacame out: My last wagered correctly at the slot machine(till this time NO Black Jack):205344530722339 Milk the Cash Cow 3.00 3.00 Mar 4, 10:48:10PM EVERYTHING IN EUR: Until now, the following wagers haveoccurred (according to YOUR history) 322 X 3 = 966 wagered 142 X 2 = 284 wagered 49 X 1 =49 wagered 964 X 1.5 = 1446 wagered 215 X 0.75 = 161.25 wagered Total wagered: 2906.25 eur My welcome bonus (200 %) wager req. was: 30 X(deposit (30) + bonus (60)) = 90 The wager req. in euros: 2700 eur Hence, my wagers were more thansufficient! This, I wagered with slot machines WITHOUT ANYNOT ACCEPTED GAME: THIS WAS MORE THAN ENOUGH! Concluding: please, check your system anddata, and correct your errors! In your previous e-mail: They happened when bonus was still active, andno wagering conditions were accomplished. - It looks like that this is nottrue! AND AGAIN: In your bonus terms, you say nothing like thatI cannot play any game after the wager! All data records have been savednow. I do not intend to send any information to themedia or call a lawyers. However, if you continue to deny the facts, Iwill be in the regret to launch such procedures. _________________________________________________________________________ Cheers Gabor Quote Link to comment Share on other sites More sharing options...
Vartyi Posted October 23, 2013 Author Share Posted October 23, 2013 But true, i start a complaint! Quote Link to comment Share on other sites More sharing options...
ValDes Posted October 23, 2013 Share Posted October 23, 2013 But true, i start a complaint! Yeah, probably the best and fastest solution. Quote Link to comment Share on other sites More sharing options...
Luciana Posted October 23, 2013 Share Posted October 23, 2013 Yes, they are closed now for Hungary market, as well as for some others, I'm waiting for the full list Sorry Vartyi, hope you'll solve your troubles through your complaint Quote Link to comment Share on other sites More sharing options...
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