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    21grand casino, Supreme play casino

    Vartyi

    By Vartyi
    in Casinos General

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    Vartyi Newbie Gambler

    Vartyi

    Posted
    Posted

    Hello!

     

    I'm from Hungary!

     

    The 21grand casino and the  Supreme play casino blocked my account because (they answered me via e-mail):

     

    Hi
    We are sorry but we do not accept players from hungary anymore
    Thanks
    Regards
    Support team
    supreme Play Casino
    [email protected]
     

     

    So, payx attention Askgamblers site! Change here in this site please too, They do not accept players from Hungary!

     

    Thanks!

     

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    Luciana Premium Member

    Luciana

    Posted
    Posted

    Hello Vartyi :)

     

    Sorry for your trouble! I will check with them.. We haven't received any country updates for these casinos!

     

    Can I help you somehow, did you have some troubles/loses as the consequence of the restriction?

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    Vartyi Newbie Gambler

    Vartyi

    Posted
    • Author
    Posted

    Hi Luciana!

     

    Well, somehow I felt it's not true :)

     

    I won some money in these casinos. (exapmle in 21grand 2500 eur) I used always bonuses (maybe it is the problem) :)

    They payed out everything without any problems ( true with some delay, but payed)

    Well, I deposited to Rival casinos about 1500 eur....

     

    Except Play2win, where i won 600 eur! (Cashout req. are met, so It means enough WAGERING), but after with this money I just played Black Jack for fun, where I lost some money, but They didnt give me the approx. 550 eur, coz Black Jack is not allowed game while bonus is active :((( (It's happened after the WAGERING! (So I didnt want to cheat or anything)

    But The financial department was very strict, and not flexible : :unsure:  :wacko:  :blush:

    (I have got long e-mail story)

     

    And now in some Rival casinos "NO Promotions available" for me!

    Interesting! :)

     

    (sorry for my bad english) :rolleyes:

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    Toiletseat Ultimate Gambler

    Toiletseat

    Posted
    Posted

    Hi Vartyi,

    If indeed you played through wagering requirements, then I find this a very poor excuse from the casino not to pay you. How can a bonus be active when you've played it through? Sad but true some casino's use unjustified reasons for not paying out.  Anyway, I hope you still get your money. Good luck :good: !!

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    ValDes Premium Member

    ValDes

    Posted
    Posted

    Hi Vartyi and welcome to the AskGamblers forum! :)

     

    To be completely honest, I'm a bit confused here. In the first post, you claim having troubles with some casinos, then in the second post it appears they have paid you, then some other casinos are mentioned?! :unknw:

     

    I would recommend you to use our completely free complaint service in case you are having troubles with an online casino. Just be sure, you've read all the terms and conditions prior submitting a complaint. ;)

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    Vartyi Newbie Gambler

    Vartyi

    Posted
    • Author
    Posted

    Thanks for the replies :)

     

    21grand casino and Supreme casino is blocked my account because I'm from hungary! :)

    The Supreme casino the problem!!! (Not the Play2win casino, I checked again) 

    21grand casino payed out everything what I won!!! (No money problem)

     

    Supreme casino:

    Well, when i finished the wager, the bonus is active!

    It is Rival casino system! :(

    But fortunaetly, His (rival) system show every spin, so i can calculate every spin to the wager (what i have done) , so they cant lie about that, but THEY HAVE DONE IT!!

    I have got the datas about that!

     

    So if somebody can help it, then write me!

    (Its happened half year ago, but i didnt know this site until now :(((

     

    Here my last e-mail to Supreme casino:

    Hello, Supreme Play Casino! :)


    I have checked my wagers from page to page!
    (This was a heavy job.):


    The following data resulted from this
    work:


    My first Black Jack playing happened on
    March 4, at 10:49:25 PM, with 5 $
    wagered


    Since then till now, the following data
    came out:

    My last wagered correctly at the slot machine
    (till this time NO Black Jack):

    205344530722339 Milk the Cash Cow 3.00 3.00 Mar 4, 10:48:10
    PM

    EVERYTHING IN EUR:
     

    Until now, the  following wagers have
    occurred (according to YOUR history)

     

    322 X 3 = 966 wagered

    142 X 2 = 284 wagered

    49 X 1 =49 wagered

    964 X 1.5 = 1446 wagered

    215 X 0.75 = 161.25 wagered

     

    Total wagered: 2906.25 eur

     

    My welcome bonus (200 %) wager req. was: 30 X
    (deposit (30) + bonus (60)) = 90

    The wager req. in euros: 2700 eur


    Hence, my wagers were more than
    sufficient!


    This, I wagered with slot machines WITHOUT ANY
    NOT ACCEPTED GAME: THIS WAS MORE THAN ENOUGH!


    Concluding: please, check your system and
    data, and correct your errors!


    In your previous e-mail:


    They happened when bonus was still active, and
    no wagering conditions were accomplished.


    - It looks like that this is not
    true!


    AND AGAIN:

    In your bonus terms, you say nothing like that
    I cannot play any game after the wager!

    All data records have been saved
    now.


    I do not intend to send any information to the
    media or call a lawyers.


    However, if you continue to deny the facts, I
    will be in the regret to launch such procedures.

    _________________________________________________________________________

    Cheers


    Gabor

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