William Hill , UK, problems

[keiran]

I place big bets on Eurovision every year and usually win - I now understand I'm a value bettor.

 

I was completely naive about the betting world....

 

This year, I placed big Eurovision bets with Willian Hill......

 

This has triggered all their alerts and I've had to provide countless documents for their safer gambling, affordability and compliance checks

 

These comprise

- my  pension statement,
-SA302 annual income tax calculation,
-the actual tax return which led to that SA302 calculation (!),
-last 2 months' Santander current account bank statements/transactions
-the Santander savings account statement which funded the current account

-proof of my wealth.

 

Now they're questioning some large deposits into my savings account, asking for documents as to where they came from....

 

This could go on for ever!!

 

 

I emphasise that I am not guilty of any underhand/criminal practices.

 

Any reasonable person would conclude that what they're asking for has gone way beyond what is "proportionate"

 

Of course, I have to go along with anything they ask, as it's all very asymmetric , as you  know.

 

Does anyone have any advice at all, and is there a real fear they will just keep asking for more and more  until they can find something they'll misconstrue as "dubious" to confiscate my deposits/winnings?

 

What sort of people are recruited and enjoy working in such companies?

 

 

 

 

[cocopop3011]

Hi and welcome to the forum. I really wouldn’t take this personal at all. Especially in the UK where they really are taking gambling measures seriously now. I would imagine your accumulative deposits have reached an amount that has triggered this investigation. 
 

If you’re happy to provide the documents I would continue to do so, they may then decide your affordability options and determine whether to keep your account open or close it. 

[MilaRoy]

Hi! My advice.  If you're already in the system and verified, you're likely fine, just be patient.

[keiran]

Just to complete the story, William Hill, uk,  released my account and full functioning of the account.

But they are acting like modern-day gangsters . They were fined £20 million by the Gambling commission for not doing proper AML/safer gambling checks, and now they are using their huge asymmetrical power,  asking for personal documents out of all proportion to what's required.

So a cautionary note to anyone depositing a large amount with these knuts

[cocopop3011]

On 5/23/2025 at 3:00 PM, keiran said:

Just to complete the story, William Hill, uk,  released my account and full functioning of the account.

But they are acting like modern-day gangsters . They were fined £20 million by the Gambling commission for not doing proper AML/safer gambling checks, and now they are using their huge asymmetrical power,  asking for personal documents out of all proportion to what's required.

So a cautionary note to anyone depositing a large amount with these knuts

Thanks for the update, that is good to hear. And thank you for the warning to other members too, always helpful.