Wantedwin confiscated funds

[Danikay18]

My partner won $3300NZD on wantedwin.com as soon as he withdrew the funds they confiscated them stating use of third party payment methods however all payment methods and documentation are in his name. They are refusing to pass him onto a manger and just keeps getting the same answer. What can we do? 

[cocopop3011]

Hello and welcome to the forum. So I’m assuming this happened during the verification stage did it? Had ALL deposits on the account always been in the same name as the account holder? 

[Danikay18]

It happened after verification. Just 24 hours prior a withdrawal of $1200NZD was made and accepted. They have come back and said third party payment as there once was a paper paysafe voucher was used. This was the 26/10/2024

[Danikay18]

This was the support chat where I was given incorrect information and then proceeded to give different reasons despite any issues they had been solved 24 hours prior to this 

[cocopop3011]

Okay, do you have a history of all your deposits? To check that every payment was in your name? Also did you ever create a second account and deposit on that because they mentioned duplicate accounts? 

[Danikay18]

I will have a look at the payments. There were no duplicate accounts, what happened is I have my own account in my name and my partner has his one and they were accessed from the same devices. They did question us about it and asked us to provide extra documentation to prove they were our own and we weren’t the same person. 

[Danikay18]

Sorry would like to add we did provide those documents and they said they were satisfied and proceeded to verify the account. Here are the payments. Only one paysafe otherwise all were done with the same debit card in his name 

[Blackjax]

Did you and your husband take deposit bonuses previously on your respective accounts? 

[Danikay18]

Yes we have. We have been asked in the past whether it was duplicate accounts or two seperate people to which we explained we are a couple and provided documents such as ID, selfie with ID, bank statements and proof of relationship and they were satisfied with this and happy for us to keep our accounts 

[Blackjax]

19 minutes ago, Danikay18 said:

I will have a look at the payments. There were no duplicate accounts, what happened is I have my own account in my name and my partner has 

 

[Blackjax]

Just now, Blackjax said:

This isnt allowed. Two people from same address are not allowed to have accounts at a casino unless the casino allows it. You informed the casino that you guys are a couple before your funds were confiscated or after? 

Disregard this post. 

[Danikay18]

Before and more than 1 occasion 

[Blackjax]

@Danikay18 have you filed a complaint against the casino? If not then you should. 

[Danikay18]

Hi yup I have but it was rejected by askgamblers so I have reached out to an arbitrator who is looking into it 

[cocopop3011]

2 hours ago, Danikay18 said:

Hi yup I have but it was rejected by askgamblers so I have reached out to an arbitrator who is looking into it 

Let me see why this was rejected. 

[cocopop3011]

3 hours ago, Danikay18 said:

Hi yup I have but it was rejected by askgamblers so I have reached out to an arbitrator who is looking into it 

Hi, I checked the complaint for you and they can't take this one due to the same ip being used for you and your husband. But don't worry we can still try and help you in the forum. Both me and my partner also do this and never have issues once we verify we are different people. 

[cocopop3011]

3 hours ago, Danikay18 said:

Hi yup I have but it was rejected by askgamblers so I have reached out to an arbitrator who is looking into it 

Let us know if you get anywhere with this and if you don't we can try and help you with some next steps. Have you sent in proof that all deposits were in your name? And the skrill, I assume is also in your name is it?

[Danikay18]

Ok thanks will do. Yes my own personal account has been verified for a long time and they have proof that all deposits are in my name but with that being said I hardly ever deposit on there anymore anyway. All deposits have been made in my partners name on his account except for that one Skrill payment back in October which was a paper voucher purchased from the shop