GoldenBet refusing to pay out winning £6,500 bet

[dt3g10]

Hi all.

I’m posting this for advice / help in what I can do regarding 2 winning bets I have for £6,500 placed with GoldenBet.

My bet was an accumulator and all legs won easily except from one leg they have settled as a loser but have not displayed the final market settlement. The match in question was a football match in Bundesliga II between Braunschweig v Pressen Munster (links below), and I had selected over 3.5 cards. As you can see in all the links below have the result as 4 yellow cards - in fact I cannot find any website listing the result as 3 yellow cards. This also includes the OFFICIAL Bundesliga website:

<LINKS REMOVED>

I can provide another 100+ websites all displaying the same result. I have reached out to GoldenBet every day for the past 9 days and not received any responses except 2 - both saying they have verified the results with their ‘independent regulator’. When I have asked them multiple times to confirm who their source is and just to confirm what they think the result was, they have ignored me every time - including repeatedly closing down live chats without ever responding to me. What’s even more odd is all of my winning legs in my accumulator have a result with a settlement for the market to the right of them, except this leg they are saying is a loser and it is just marked as ‘-‘ so I’m unable to even see what they have settled the market as.

They have now repeatedly ignored every email even when I just ask for what evidence they have for the result being wrong.

If anyone can advise best steps that would be amazing as clearly £6,500 is a lot of money!

Thanks

[cocopop3011]

13 hours ago, dt3g10 said:

Hi all.

I’m posting this for advice / help in what I can do regarding 2 winning bets I have for £6,500 placed with GoldenBet.

My bet was an accumulator and all legs won easily except from one leg they have settled as a loser but have not displayed the final market settlement. The match in question was a football match in Bundesliga II between Braunschweig v Pressen Munster (links below), and I had selected over 3.5 cards. As you can see in all the links below have the result as 4 yellow cards - in fact I cannot find any website listing the result as 3 yellow cards. This also includes the OFFICIAL Bundesliga website:

<LINKS REMOVED>

I can provide another 100+ websites all displaying the same result. I have reached out to GoldenBet every day for the past 9 days and not received any responses except 2 - both saying they have verified the results with their ‘independent regulator’. When I have asked them multiple times to confirm who their source is and just to confirm what they think the result was, they have ignored me every time - including repeatedly closing down live chats without ever responding to me. What’s even more odd is all of my winning legs in my accumulator have a result with a settlement for the market to the right of them, except this leg they are saying is a loser and it is just marked as ‘-‘ so I’m unable to even see what they have settled the market as.

They have now repeatedly ignored every email even when I just ask for what evidence they have for the result being wrong.

If anyone can advise best steps that would be amazing as clearly £6,500 is a lot of money!

Thanks

Hello and welcome to the forum, have you followed their internal complaints procedure yet to try and get a better response?