Dafabet/dafapoker responsible gaming policy!!!

[JohnnyLondon]

Hi everyone,

"
Self exclusion
If you believe you have a gambling problem or just wish to take an enforced break from gaming, Dafapoker gives you the power to permanently exclude yourself from playing at Dafapoker. If you choose to exclude yourself permanently, you will be barred from playing games at Dafapoker. All you need to do is contact our Customer Services team."

Dafabet re-opened my account just after 2 weeks from my permenantly self exclusion request.
They are refusing to pay my loses but their rule is very clear above.
I know that i have asked them to re-open when but i guess gaming companies should be very sensitive and restrictive for those permanent self exclusion requests.

Here is the e-mailing history;
Sent:Fri 8/03/12 3:09 PMTo: [email protected]
Hi,

Username:xxx

DOB: xxx

Address: xxx

Please close my account permenantly for self exlcusion.

Thank you.

Regards,


After they have reopened and I asked them to compensate my loses (because if they did not open, I wouldn’t have played and lost and they shouldnt have opened the account !) they responded like that;
Thank you for choosing Dafa Poker!

Management has taken a look at your account and note that in your original request for closure it was not mentioned that you have a gambling problem so therefore your account was able to be re-opened at your very specific instructions this morning.

We are unfortunately unable to refund your recent deposits as the account was re-opened at your own request along with being played by yourself. Had you been fortunate enough to win like in the past, we would of course been required and willing to cash you out on request (just as we did the last time you requested account closure after a win).

Now that you have clearly disclosed to us your gambling problem we have permanently closed out your account and will take all due care to ensure it is not re-opened however should this or any other account be played by yourself in the future we hold no responsibility for losses occurred by yourself in doing so.

And, here is my reply to them;


You are saying that " in your original request for closure it was not mentioned that you have a gambling problem so therefore your account was able to be re-opened at your very specific instructions this morning "

What does "Please close my account permenantly for self exlcusion. " mean then? " permenantly for self exlcusion" ??

Self exclusion
If you believe you have a gambling problem or just wish to take an enforced break from gaming, Dafapoker gives you the power to permanently exclude yourself from playing at Dafapoker. If you choose to exclude yourself permanently, you will be barred from playing games at Dafapoker. All you need to do is contact our Customer Services team."




Even i have asked you to exclude me from your site permenantly in my email ( marking permenantly in bold ! ) , why did not you manage to exclude me and re-opened my account?


Is it matching what is written above in your terms and conditions and what you have done ?

Well this is their fault and those kind of responses are not good for a big company like that. They need to accept their fault and compensate my loses and they should never ever let the permenant self excluded players to play again !(even aster 2 weeks time!)

Am I wrong guys?

[ValDes]

...Am I wrong guys?

 

Hi, JohnnyLondon! I'm not the person who will judge whether you are wrong or not, but since I've been in your shoes, please allow me to share some of my experience!

 

First of all, I want you to know that players, like you, willing to stop for a while, or quit or whatever they want just to limit the losses for some time, is a very common case indeed and that's why the online gambling business has created those self exclusion terms and conditions! Actually this "resposible gaming" theme is so seriously taken by most of the casino managements in the last few years, that such problems is not so likely to occur at all! And to be more precise, with e-mails like the ones, you have quoted, where it is clearly stated the word "permanently", I think you got your point! No one should be able to reopen your account, if a permanent closure is requested! NO ONE and NEVER! That is a rock solid rule and it DOES NOT HAVE any exceptions! I know that from first hand, since I'm constantly bagging Bet365 and Betfair (the only Playtechs, accepting Bulgarian players) to reopen my accounts(closed permanently by my request a couple of years ago) but unfortunately all I got is always one and the same answer - NO! Simple and clear! So, if you still have these e-mails, I recommend you submitting a complaint and IMO, you will manage to get both the permanent account closure and a refund of all your deposits, made after the reopening!

And yet one last sentence. It looks like you cannot control yourself from impulsive gambling! Perhaps it is a good time to say "stop" and rest for some months?! All I want is to help you! Wish you luck!