Seeking Help: Unfair €17,000 Withdrawal Rejection by BULLSBET CASINO Due to Alleged "Multiple Accounts"

[Tell_USe]

Hey everyone,

I’m seeking advice after a frustrating experience with Bullsbet.io Casino. I’m a long-time online casino player from Japan, and this time, it seems like the casino is trying to avoid paying my winnings.

Here’s what happened: I won €17,000 at Bullsbet.io, but they rejected my withdrawal, claiming I had multiple accounts. They cited my IP, device details, and cookies, but I’ve only used my contracted home internet for this account. Since I was once falsely flagged for “multiple accounts” while on public Wi-Fi, I’ve been extra cautious. I’ve played here for three months without issues until Bullsbet.io had severe system errors last week.

During that time, my wagering tracked at only 50%, some games wouldn’t load, and I got locked out of my account. I reported these glitches, but with my bonus set to expire in 48 hours, I had to keep playing. A friend in casino affiliates suspects Bullsbet.io uses an in-house detection tool, which may misidentify users—especially iPhone users like me.

Casino Guru, as an “independent investigator,” backed Bullsbet.io, closing my complaint without providing solid evidence, which feels biased. I’ve also seen other players on forums facing similar accusations from Bullsbet.io, making me wonder if this is just a tactic to keep winnings.

My Questions:

• Does anyone know if Bullsbet.io uses third-party tools for account detection? It seems they’re not, which raises red flags.
• How can I appeal or get another authority to review this? Both the casino and Casino Guru seem unwilling to help.
• Can anyone in the industry reach out to Bullsbet.io on my behalf? I’m even willing to pay a success fee if it leads to my payout.

This is incredibly frustrating after years of loyalty to online casinos. Any advice or moral support would be greatly appreciated. And beware of Bullsbet.io if you’re thinking of playing there!

Let’s stand up to these tactics and fight for fair play. Thank you all!

[cocopop3011]

Hello and welcome to the forum. Sorry to hear that you are having these issues. When Casino Guru closed their complaint, did they confirm if they had received proof of the multiple accounts from the casino?

[Tell_USe]

Thank you for the response friend. 
No I didn't receive any proof of multiple accounts from Bullsbet Casino.