Issue at Lemon Casino

[petitegamer]

"I have submitted a complaint regarding the cancellation of my account and the withholding of my winnings based on an assumption of fraud. This decision was made because my account included my second name, which was not present on the legal documents I provided for ID verification. This action is both abusive and unilateral. I was referred to this casino by AskGamblers. How can they refer casinos that use technical typos as a reason not to pay players who have already been verified? I am seeking a legal resolution to this matter and look forward to addressing it accordingly."

 

[cocopop3011]

Hello and thank you for your topic, I have relocated it to help you get maximum exposure. I’m sorry to hear this, I assume you are talking about Lemon Casino, right? 
 

So, just to clarify, your second name being a middle name as opposed to your surname? So on your document ID how many names including your surname was there? Have you opened a complaint with AG?

[petitegamer]

9 hours ago, cocopop3011 said:

Hello and thank you for your topic, I have relocated it to help you get maximum exposure. I’m sorry to hear this, I assume you are talking about Lemon Casino, right? 
 

So, just to clarify, your second name being a middle name as opposed to your surname? So on your document ID how many names including your surname was there? Have you opened a complaint with AG?

This is whay they claim to defend to avoid paying me and do whatever they want .

02. Definitions and general information

1. The terms used in the following Terms and Conditions:

Registration Form - a form that the Player is obliged to fill in with his true personal data in order to create a Player's Account;

User or Player - a user of the Website and Software available at https://lemon.casino, who accepts all Terms and Conditions, by registering and using the games available at the Website;

Player's Account - personal account created by the Player in order to use the Lemon Casino Website;

Username and Password - a unique name and password that secure access to data and funds available on the Player's Account. They are used to identify Users and provide them access to the Lemon Casino Website;

Service - all services and Games offered by Lemon Casino are available at https://lemon.casino, but without limitation to them;

Website - the Website https://lemon.casino and all other related Websites, available via links;

Software - Software licensed by Lemon Casino, including all programs, databases and any other derived content, available and used by the User through the website, allowing participation in online casino Games;

Game - any game available through the Lemon Casino Website for the benefit of the Player and accepted by the Supervisory Authority;

Live Casino - the online version of a traditional casino that allows the Player to play real-time casino Games over the internet;

Demo Games - Games defined in the following Regulations in a special Demo mode, which allows Player to test the game using virtual resources before the Player makes bets for real funds;

Terms and Conditions or Regulations – these Terms and Conditions avalaible on the Website, subject to changes and amendments that can be implemented by Lemon Casino from time to time.

2. These Regulations shall apply to the Player from the moment of marking “I understand and accept the Terms and Conditions” field while registering. The tick of this box is synonymous with the fact that the User read the Terms and Conditions and accepts its regulations (without modifying them), also means that the Player agrees to provide services electronically and agrees to the processing of personal data by Lemon Casino and storing them in accordance with provisions on the protection of personal data.

3. The User undertakes to comply with the Terms and Conditions of the Website. The User who does not agree to the terms of the Terms and Conditions should stop further registration.

4. Lemon Casino may introduce changes to these Terms and Conditions by publishing them on its Website. All changes shall enter into force on the day it’s published on the Website. In the event that the User does not agree with the changes made in the Terms and Conditions, he should immediately stop using the Website and immediately notify Lemon Casino of this fact in writing.

5. Failure of the User to afollow any of the conditions or provisions of these Regulations shall not be considered a waiver of this condition or provision.

6. Lemon Casino is not responsible in any way to any person in the event of force majeure or any decision of the government or legal institution. If any provision of these Terms and Conditions is deemed unlawful or unenforceable, all other provisions shall remain unaffected by this divisibility.

7. In the event of any discrepancies between the Terms and Conditions in the English version and any other language version, the English version shall prevail. English remains the dominant language in the case of interpretation. All language versions of the Regulations reflect the same Terms and Conditions.

8. Lemon Casino may assign this Agreement or any rights and/or obligations under the Agreement without the User’s consent.

9. The Website lemon.casino is a brand name owned and operated by Orange Entertainment BV, a company registered and established under the laws of Curacao, which has an agreement with C.I.L. Curaçao Interactive Licensing N.V. for its gaming license no. #5536/JAZ. Orange Entertainment BV registration number is 158249 and its registered address is at Emancipatie Boulevard Dominico F. "Don" Martina 31, Curacao. The payment processing is managed by Proton Bulls Ltd, a company fully owned by Orange Entertainment BV, with a registered address at 85 Great Portland Street, First Floor, London, England, W1W 7LT, registered under the no. 13624986.

 

 

However .

It is contradictory and absolutely abussive and against Curacao licence where they are signataire.

check what the licence dictate :

 

Lemon Casino is breaching its Curaçao eGaming license terms by unilaterally blocking player accounts and seizing funds based on minor discrepancies in the registration details (such as first/last names). This practice is abusive and against the spirit of the Curaçao license, which emphasizes fair treatment and transparency.

Under Curaçao eGaming regulations, license holders are required to provide transparent, fair, and responsible gambling services. This includes:

Player Protection: Ensuring players are treated fairly, especially in disputes involving funds.

Fair Dispute Resolution: Licensees must allow players a reasonable process to resolve account issues. Lemon Casino fails to do this by blocking accounts without providing any opportunity to clarify or fix personal data errors.

Legitimate Winnings: Seizing legitimate winnings or funds without clear proof of fraudulent activity goes against Curaçao’s licensing objectives of safeguarding players’ rights.

Moreover, their terms, particularly section 02, give them blanket power to amend or assign agreements without proper player recourse, creating an unfair advantage and violating the principles of fairness required by the Curaçao Gaming Control Board.

 

[petitegamer]

yes i have opened a complaint here as well. And when i registered i submit my first name and my second name (that is not registered in my identity papers)  i have explained to them that in a reply  and they simply decided to close the account and not pay my funds. 

Edited September 30 by petitegamer
adding more information

[petitegamer]

My complaint was rejected!

I did a little research and found that the licence its CIL not CEG. Wich means a BIG RED FLAG.

 

"The Gambling Commission of Curacao Interactive Licensing (CIL) N.V. 5536/JAZ

Authority: 3.2

Curacao Interactive Licensing (CIL) N.V. 5536/JAZ is a master license holder in the Curacao jurisdiction. What does it mean? Online casino licensing in Curacao works very differently from what you can expect in other jurisdictions.

If, let’s say, in Malta or in the UK, the government issues licenses to gambling operators directly, whereas in Curacao there are 4 private companies (called master license holders), which basically serve as 4 separate gambling commissions and are dealing with online casinos (issue licenses, control casinos, etc.)

So to say, CIL is one of those 4 companies, which was established in 2001, by the way. As a result, when you are dealing with CIL in one way or another, the Curacao government is not directly involved (even though it has entitled CIL to conduct gambling licensing)."

MEaning Lemon Casino transparency its way long to be at least 60% legal