Coins.game stole 2100 usd

[isevich13]

I won 2100 usd. When I tried to withdraw I got error. They ask me to do kyc. I passed the verification within 20 minutes on a special site. When I tried to withdraw my funds again there was an error with a note to contact the support. In the live chat support I got told that my account are being checked and it will take up to 15 business days. Time has already passed. But they don't answer. And I can't log into my account. 

[cocopop3011]

6 hours ago, isevich13 said:

I won 2100 usd. When I tried to withdraw I got error. They ask me to do kyc. I passed the verification within 20 minutes on a special site. When I tried to withdraw my funds again there was an error with a note to contact the support. In the live chat support I got told that my account are being checked and it will take up to 15 business days. Time has already passed. But they don't answer. And I can't log into my account. 

Hello and welcome to the forum. Are you still able to access support to ask them for an update?

[isevich13]

11 hours ago, cocopop3011 said:

Hello and welcome to the forum. Are you still able to access support to ask them for an update?

They don`t answer. I can`t login. I can`t withdraw. My login REMOVED

[cocopop3011]

6 minutes ago, isevich13 said:

They don`t answer. I can`t login. I can`t withdraw. My login REMOVED

Do you need to log in to use live chat? Can’t you just use it from the main page without logging in? Have they not sent you an email updates at all? It’s tricky as we don’t have the casino at AG from what I can see, so we won’t be able to proceed with a complaint here. 

[Afi4wins]

14 minutes ago, cocopop3011 said:

Do you need to log in to use live chat? Can’t you just use it from the main page without logging in? Have they not sent you an email updates at all? It’s tricky as we don’t have the casino at AG from what I can see, so we won’t be able to proceed with a complaint here. 

@cocopop3011 The casino is listed in AG:

https://www.askgamblers.com/online-casinos/reviews/coins-game-casino

[isevich13]

8 hours ago, cocopop3011 said:

Нужно ли вам входить в систему, чтобы использовать чат? Разве вы не можете просто использовать его с главной страницы, не входя в систему? Они вообще не отправляли вам обновления по электронной почте? Это сложно, поскольку, насколько я могу судить, у нас нет казино в AG, поэтому мы не сможем подать жалобу здесь. 

They ignore me everywhere. The robot answers

[Afi4wins]

1 hour ago, isevich13 said:

They ignore me everywhere. The robot answers

Why talked to a bot??? Ask to speak to an agent and it will pass you to a live person. Then ask your questions.

[isevich13]

Can you help me? Get in touch with them

[cocopop3011]

On 9/2/2024 at 7:47 PM, Afi4wins said:

@cocopop3011 The casino is listed in AG:

https://www.askgamblers.com/online-casinos/reviews/coins-game-casino

The search bar hates me 

[cocopop3011]

9 minutes ago, isevich13 said:

Can you help me? Get in touch with them

If you cannot access support and you feel like you have exhausted all your options, you can open a complaint with us but you will need to make sure you include as much information as possible. 

[isevich13]

Hello isevich13,

We've received your complaint. Please note that usually it will take up to 48 hours before it's reviewed and processed to the casino, but sometimes it could take up to 96 hours if we are experiencing a large volume of submitted complaints. Be patient and keep an eye on your email inbox as we will send you another notification to let you know whether your complaint is approved or not.

[isevich13]

Hello isevich13,

Your complaint has been rejected due to following reason:

Thank you for trusting us with your issue and contacting AskGamblers Casino Complaint Service / AGCCS/. 

Kindly note that after carefully reviewing and considering your case, the AskGamblers Complaint Team detected that another, same-issue complaint was already submitted under your username. Unfortunately, this is considered a violation of AGCCS Guidelines, section Multiple complaints referring to the same issue and is, therefore, rejected. 

[isevich13]

You do not want to help?

[Blackjax]

26 minutes ago, isevich13 said:

You do not want to help?

You have already submitted a complaint, what happened with that?

[isevich13]

6 hours ago, Blackjax said:

You have already submitted a complaint, what happened with that?

the complaint was not published

[isevich13]

I ask for help. Publish my complaint.

[cocopop3011]

18 hours ago, isevich13 said:

I ask for help. Publish my complaint.

I have just spoken with the complaints team and they carefully reviewed your case but you are in violation of the casinos terms and conditions and due to the nature of the violations we are not able to take on the complaint sorry. You should have received the reasons why via email and the casino.

[isevich13]

10 hours ago, cocopop3011 said:

I have just spoken with the complaints team and they carefully reviewed your case but you are in violation of the casinos terms and conditions and due to the nature of the violations we are not able to take on the complaint sorry. You should have received the reasons why via email and the casino.

But I was just betting on basketball. I didn't do anything illegal.