tonino234 Posted August 29 Share Posted August 29 Hello Today I signed up for Coolzino. I deposited €50 + 50 welcome bonus I have played €50 in various slots and only have €50 left on my account. But my wagger process is still €0/€1750 The lady from support doesn't understand or doesn't want to understand. She said they didn't win anything I have chat history as an email and photos as proof She said I should wagger How am I supposed to gamble if my spins aren't counted?? Please help Quote Link to comment Share on other sites More sharing options...
Flatzem Posted August 29 Share Posted August 29 18 minutes ago, tonino234 said: Hello Today I signed up for Coolzino. I deposited €50 + 50 welcome bonus I have played €50 in various slots and only have €50 left on my account. But my wagger process is still €0/€1750 The lady from support doesn't understand or doesn't want to understand. She said they didn't win anything I have chat history as an email and photos as proof She said I should wagger How am I supposed to gamble if my spins aren't counted?? Please help maybe you played excluded games. Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 30 Share Posted August 30 7 hours ago, Flatzem said: maybe you played excluded games. @tonino234 Have you carefully read the Bonus Terms? Some casinos have weird terms, like bonus wagering is counted only with real money play, or only with bonus money play, and there are many other possible exclusions too, such as excluded games or Bonus games only. Quote Link to comment Share on other sites More sharing options...
tonino234 Posted August 30 Author Share Posted August 30 Later tried again to play the same slot and just before my money was empty my wagger process updated so it was delayed The Wagger trial was not counted from the beginning no matter money is gone complaint can be closed Quote Link to comment Share on other sites More sharing options...
Olaf63 Posted December 5 Share Posted December 5 Lion Gems at Coolzino Casino is an exciting game with vibrant graphics and awesome bonus features that keep the fun going. With smooth gameplay and great rewards, it’s perfect for both new players and those with experience. If you're looking for a thrilling, easy-to-play slot, this one is highly recommended and will keep you coming back for more. Quote Link to comment Share on other sites More sharing options...
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