KYC Failures and Potential Refund

[Linvi]

I have a situation where a gambling site failed to perform KYC checks on my account for 6 years. I am seeking advice on whether this could strengthen my case for a refund or if it has any impact on my dispute.

 

Specifically:

 

I have been a customer for over 6 years and despite the prolonged period, the site never requested KYC documentation.

I have self-excluded from the site due to gambling addiction, and there were several attempts to close my account.

Given the site’s failure to comply with KYC regulations, what are my chances of a successful resolution or refund in this scenario? Are there any precedents or specific actions I should take?

 

Thank you for your assistance.

[Fiekie247]

Why would they refund you due to KYC?

Did you make deposits during exclusion?

[Linvi]

On 8/28/2024 at 6:40 AM, Fiekie247 said:

Why would they refund you due to KYC?

Did you make deposits during exclusion?

Failure to conduct KYC for 6 years is a serious breach of regulatory obligations. This oversight enabled irresponsible gambling and potentially violated AML laws.

[Fiekie247]

17 hours ago, Linvi said:

Failure to conduct KYC for 6 years is a serious breach of regulatory obligations. This oversight enabled irresponsible gambling and potentially violated AML laws.

Well I have many casinos that havent KYC me for many years. Yet they are reputable.

Also hence I asked if any deposits were made.